[Edited:] Problem with 7bitcasino

[ValDes]

Guys, please, let's keep the friendly tone here. 

@jjtorrez1, let me repeat: 

Quote

Strongly encourage you to refrain from further activity in that spirit and wait until your AGCCS case is being reviewed. 

 

[jjtorrez1]

1 minute ago, ValDes said:

Guys, please, let's keep the friendly tone here. 

@jjtorrez1, let me repeat: 

 

You know exactly what your doing coming against me like this I have seen this done to others so it gives an excuse to ban them and delete their complaint. Oh well as long as i know i stand on truth that's cool with me you guys can say whatever you want.

[Blackjax]

If they close your account they will have to give you an amount bigger than the weekly limit.

One way or the other they end up breaking their t&c. Lets be honest here. If you would not have won the big amount would you have asked to close your account? No. 

Honestly brother let me know the only reason you wanted to close your account was because u wanted all your money at once. Right? And you found a loophole.

Its all good @ValDes. This is my last comment on this topic.

[pinnit2015]

Wouldn't bother engaging with the OP - they're the perfect storm of being obnoxious and clueless and, if the same person on another site, incapable of reading.

[Hyena74]

boom lol another shot to the gut pinnityou must lie in bed at night thinking these up,brilliant 

[jjtorrez1]

9 hours ago, Blackjax said:

If they close your account they will have to give you an amount bigger than the weekly limit.

One way or the other they end up breaking their t&c. Lets be honest here. If you would not have won the big amount would you have asked to close your account? No. 

Honestly brother let me know the only reason you wanted to close your account was because u wanted all your money at once. Right? And you found a loophole.

Its all good @ValDes. This is my last comment on this topic.

I have played at other softswiss casinos before and their withdrawal limits were not as low as theirs is so that's 1 reason. The 2nd reason is because me personally when I see a casino that does this to its players I feel they do this so they have a better chance of the player gambling back all their winnings. And the 3rd reason is I can do whatever I want just so long as its accordingly with their terms. 

I thought this place was for players because it doesn't feel like it, more like a forum for casino reps the way everyone has attacked me for doing nothing wrong.  Just like a player must pay the price of having all their winnings confiscated for accidently breaking a term so should the casino be treated the same way when they break a term. The only people that would disagree with me on this one is casino reps and affiliates, no real player is going to say its okay for a casino to break their terms.

[ValDes]

@jjtorrez1, one last attempt... 

Please, instead of behaving like another victim of the world's most weird conspiracy, you'd better focus on providing facts, details and proofs that would support your AGCCS case. Which has already been rejected, TWRICE so far, due to lack of any serious info and proofs other than groundless accusations against the Operator.   

Thanks! 

[jjtorrez1]

47 minutes ago, ValDes said:

@jjtorrez1, one last attempt... 

Please, instead of behaving like another victim of the world's most weird conspiracy, you'd better focus on providing facts, details and proofs that would support your AGCCS case. Which has already been rejected, TWRICE so far, due to lack of any serious info and proofs other than groundless accusations against the Operator.   

Thanks! 

First off go somewhere else with your weird conspiracy BS I never mentioned anything about such topics. 

Where do you get off thinking you can throw dirt on my name just because your an Admin. You are lying just like 7bitcasino and I want everyone reading this to know my complaints were not rejected because of lack of proof they were rejected because they claim i submitted twice and here is the proof.

[cocopop3011]

I mean I would step in here but I'll just allow Valdes to deal with your latest reply....

I've hidden your newest topic about the casino until this one has been dealt with.

[jjtorrez1]

20 minutes ago, cocopop3011 said:

I mean I would step in here but I'll just allow Valdes to deal with your latest reply....

I've hidden your newest topic about the casino until this one has been dealt with.

what do you mean by you will let ValDes deal with this? did I do something or say something wrong? All I did was defend myself and provide the proof to back me up.

[cocopop3011]

1 hour ago, jjtorrez1 said:

what do you mean by you will let ValDes deal with this? did I do something or say something wrong? All I did was defend myself and provide the proof to back me up.

Do you really think it's acceptable to speak to other forum members in the tone that you are using? Let alone to admin! You were already advised above to keep it friendly...Every one here is just trying to help you?

[ValDes]

Hmm, let me put it in a more simple and easy to understand way then for you,@jjtorrez1

Your complaint has been rejected due to not containing sufficient information: 

 

The rest of your identical complaints were rejected simply because you failed to provide any new facts, details and proofs but kept on submitting the same info again and again. 

Hope it's all clear and we will be able to see any valid evidence and fact from your end, at last... 

You have already been given clear instructions how to proceed further with your complaint as well as been replied by other players here. Totally understand your frustration, after all it's not easy to accept and realize the real facts which so far stand against your ridiculous, unfounded and unproven accusations, but your tone of voice is now really difficult to accept. Last warning!  

[jjtorrez1]

9 hours ago, ValDes said:

Hmm, let me put it in a more simple and easy to understand way then for you,@jjtorrez1

Your complaint has been rejected due to not containing sufficient information: 

 

The rest of your identical complaints were rejected simply because you failed to provide any new facts, details and proofs but kept on submitting the same info again and again. 

Hope it's all clear and we will be able to see any valid evidence and fact from your end, at last... 

You have already been given clear instructions how to proceed further with your complaint as well as been replied by other players here. Totally understand your frustration, after all it's not easy to accept and realize the real facts which so far stand against your ridiculous, unfounded and unproven accusations, but your tone of voice is now really difficult to accept. Last warning!  

The screenshot ValDes has uploaded is a general statement that comes with every rejection email it has nothing to do with why my complaint was rejected. The screenshots i provided clearly give the reason why it was rejected so stop reaching for something that isn't there.

[ValDes]

7 hours ago, jjtorrez1 said:

The screenshot ValDes has uploaded is a general statement that comes with every rejection email it has nothing to do with why my complaint was rejected. The screenshots i provided clearly give the reason why it was rejected so stop reaching for something that isn't there.

Last attempt... 

Your complaint has been rejected due to the fact it didn't contain enough information, facts, details and proofs needed from AskGamblers Complaint Team to conduct an adequate investigation on the matter and come up with reasonable, fair and justified decision/solution. 

PLEASE, stop wasting our time and try to cooperate and comply with the Forum & AGCCS rules and procedures. Thank you!  

[jjtorrez1]

32 minutes ago, ValDes said:

Last attempt... 

Your complaint has been rejected due to the fact it didn't contain enough information, facts, details and proofs needed from AskGamblers Complaint Team to conduct an adequate investigation on the matter and come up with reasonable, fair and justified decision/solution. 

PLEASE, stop wasting our time and try to cooperate and comply with the Forum & AGCCS rules and procedures. Thank you!  

The real reason why you are rejecting my complaint is because you feel I have found some sort of loophole. This is what was said to me,

"Honestly brother let me know the only reason you wanted to close your account was because u wanted all your money at once. Right? And you found a loophole.

Its all good @ValDes. "

It is not the job of Askgamblers to worry about loopholes in the casinos terms, if the casino failed to word their terms correctly that is on them and you should not involve yourself in the way they word their contracts or agreements.

I provided a clear screenshot of my conversation with 7bitcasino rep where they lied and said i could not close my account until i withdraw my balance.

According to their terms all a player must do is request that their account be closed and at that point 7bitcasino will return the balance to the player. The terms don't say anything about a player cashing out balance first it says very clear that 7bitcasino will close account return the balance to the player.

[jjtorrez1]

This is very easy to read and I'm sure even a child would be able to understand this, so lets break it down.

4.4 CLOSING OF ACCOUNT ( this is where we learn how to close our account with the casino)

4.4.1 You may close Your account by contacting customer support.(this lets the player know who to contact to have their account closed) 7bitcasino will return to You any and all funds from Your Member Account subject to the deduction of relevant withdrawal charges.(this does not say the player must withdraw funds it says 7bitcasino will return all the funds to the player not some of the funds or payments it says all of the funds) The method of repayment will be at our absolute discretion.(this is just letting the player know that 7bitcasino will choose the type of payment they use to return the funds to them)

 

Again this section of their terms don't mention anything about current withdrawal limits applying or the player having to withdrawal first, if any conditions applied to these terms it would of been stated and they weren't.

 

 

[Afi4wins]

I agree with your understanding of the above  Closing Of Account clause, but it is only one part of several requisites before any account can be closed, simply because it is not a bank, it is a casino, and the law operates quite differently between the two.

Let's say you rent a room and want to check out the next day. The rental law requires you to make good the room (reinstate the room) to how it was before you used it. Meaning, everything belonging to the owner is back in its place, but anything you leave behind is not their responsibility if it gets lost or stolen. The onus is on you to ensure that you have cleared all of your belongings and not taken anything that doesn't belong to you.

A casino account works differently. The casino opens a new account for you to use and shall close it when you request for its closure, although some casinos have since been required by new regulations to impose the self-exclusion clause instead. Once again, the account must be reinstated as it was before you used it, with a zero balance. However, the law requires that the account user be first verified via the KYC procedure. In your case, you have won money from the casino, thereby requiring further procedures to be abided and approved before the account can be closed. This involves the casino's ledger and every cent must be accounted for, therefore you are required by law to make all the necessary withdrawals, get them approved, get the money paid to you, then only the account can be closed.

What that Clause 4.4 is saying is that the casino shall close the account for you upon your request, but you have to reinstate back the account to how it was before you use it. They can refund you your deposit or deposits (it's your own money), but your winnings are from their account, which requires additional legislatively procedures to be implemented, before they can close your account.

So, what is holding you back from withdrawing the winnings out of the account? Was it rejected, or pending approval subject to you submitting additional supporting documentations to them? 

Even though Clause 4.4 is correct, but it is insufficiently worded. In a court of law, all other pertaining clauses automatically comes into play, not just Clause 4.4. and that is basically what is happening here in your case.

Hope this is clear to you, if not already in your know.

My advice...just do what the casino needs you to do, for a start. If other issues should crop up, then we are all here to help you out. We are NEVER on any casino's side, simply because we are gamblers too!

[jjtorrez1]

10 minutes ago, Afi4wins said:

In your case, you have won money from the casino, thereby requiring further procedures to be abided and approved before the account can be closed

Sorry but I have to stop you here because this is very much false. I was already fully verified and therefore going by what you said already they should have closed my account no questions asked.

[ValDes]

4 hours ago, jjtorrez1 said:

The real reason why you are rejecting my complaint is because you feel I have found some sort of loophole. This is what was said to me,

"Honestly brother let me know the only reason you wanted to close your account was because u wanted all your money at once. Right? And you found a loophole.

Its all good @ValDes. "

It is not the job of Askgamblers to worry about loopholes in the casinos terms, if the casino failed to word their terms correctly that is on them and you should not involve yourself in the way they word their contracts or agreements.

I provided a clear screenshot of my conversation with 7BitCasino rep where they lied and said i could not close my account until i withdraw my balance.

According to their terms all a player must do is request that their account be closed and at that point 7bitcasino will return the balance to the player. The terms don't say anything about a player cashing out balance first it says very clear that 7bitcasino will close account return the balance to the player.

Errr, these are NOT my words?! What exactly are you trying to fabricate here? Why lying in such a blatant way? 

Honestly, my patience is running out! 

[jjtorrez1]

4 minutes ago, ValDes said:

Errr, these are NOT my words?! What exactly are you trying to fabricate here? Why lying in such a blatant way? 

Honestly, my patience is running out! 

all I did was copy and paste you can go see for yourself i fabricated nothing. 

oh and one more thing, you made it up in your mind the moment i spoke up about 7bit that you were going to have a problem with me.

[Afi4wins]

24 minutes ago, jjtorrez1 said:

Sorry but I have to stop you here because this is very much false. I was already fully verified and therefore going by what you said already they should have closed my account no questions asked.

You may be verified but that doesn't solve this statement: 

This involves the casino's ledger and every cent must be accounted for, therefore you are required by law to make all the necessary withdrawals, get them approved, get the money paid to you, then only the account can be closed.

You can ask any lawyer about this, or on how the law works.

[jjtorrez1]

I did everything right according to their terms and I shouldn't have to explain myself any further than that it is not up to the player to do so. 7bitcasino is at fault here not me and lets take it a step further so people can understand what type of people are running this rogue casino. At the time I was a big VIP player coming off a week where I won 1st place in 4 tournaments and 2nd place in 2 other tournaments. Then my Dad passes away and everything just becomes a blur to me but I even sent them my dads obituary to prove i was not in my right mind and these $@&%$ still have the nerve to f&$k me.

[Afi4wins]

You are doing everything right to YOUR terms, but the casino has to do the money management AS REQUIRED BY THE LAW, so no casino can simply pay you your winnings without getting all the paperwork done and approved first!

Why is this so hard for you to understand? Don't be so righteous-minded bro. 

[jjtorrez1]

3 minutes ago, Afi4wins said:

You are doing everything right to YOUR terms, but the casino has to do the money management AS REQUIRED BY THE LAW, so no casino can simply pay you your winnings without getting all the paperwork done and approved first!

Why is this so hard for you to understand? Don't be so righteous-minded bro. 

You keep talking about the law and casinos but why every time I post proof that Antillephone, N.V.  has 7bitcasino license registered as a marketing company and ip provider not a casino somehow my post disappears and nobody knows what happened. go check herehttps://validator.antillephone.net/validate?

[Afi4wins]

1 minute ago, jjtorrez1 said:

You keep talking about the law and casinos but why every time I post proof that Antillephone, N.V.  has 7BitCasino license registered as a marketing company and ip provider not a casino somehow my post disappears and nobody knows what happened. go check herehttps://validator.antillephone.net/validate?

I have nothing to do with that as I am just an ordinary member.

My statements are only concerning your case directly, regardless of the casino's status. The same thing would most probably have happened the same way if it was at another reputable casino, simply going by the requirements of the law, but I do not know much details about your case here anyway.