Librabet

[vilssoni]

Hello

Wanted to post a warning about LIBRABET.

In their T&C, they have a rule, "6.24 Money transfers between players are strictly prohibited.", which they use to steal customers winnings.

Tried a withdrawal and was asked normal KYC documents. After those, they asked me 3 months of my personal bank account history. After reviewing that, they announced me that my LIBRABET account will be closed and money will be confisticated by them. They said they had found money transfer between me and some person that they claim to be their client, in my personal bank account. 

They claim to be operating according to their T&Cs and there is no chance of getting my winnings from them, I was announced.

LIBRABET seem to be using this rule arbitrary and without any shame in order to avoid pay any winnings to clients.

So everyone who is considering depositing to LIBRABET, STAY AWAY. Otherwise your winnings will be stolen also without any chance to  ever get them back.

[Flatzem]

4 hours ago, vilssoni said:

Hello

Wanted to post a warning about LibraBet Casino.

In their T&C, they have a rule, "6.24 Money transfers between players are strictly prohibited.", which they use to steal customers winnings.

Tried a withdrawal and was asked normal KYC documents. After those, they asked me 3 months of my personal bank account history. After reviewing that, they announced me that my LIBRABET account will be closed and money will be confiscated by them. They said they had found money transfer between me and some person that they claim to be their client, in my personal bank account. 

They claim to be operating according to their T&Cs and there is no chance of getting my winnings from them, I was announced.

LIBRABET seem to be using this rule arbitrary and without any shame in order to avoid pay any winnings to clients.

So everyone who is considering depositing to LIBRABET, STAY AWAY. Otherwise your winnings will be stolen also without any chance to  ever get them back.

how much money did they confiscate?

 

[pinnit2015]

How can a casino possibly know that the person who has transferred money into you account is the same person who has an account with them?

John Smith, transfers 100 to me - they probably have quid a few JS's with accounts at them.  Do they just go - oh, oh, must be the same person.

They're Curacao so no play here but rated highly here so why don't u raise a complaint if valid?

[cocopop3011]

Agree with what you have already been advised, you can use our complaints service, pleasue remember to add as much detail as possible and any evidence if you have it - Open a Complaint

[vilssoni]

LIBRABET stole around 2000 euros.

Tried to submit a complaint but it was rejected since LIBRABETis operating according to their T&C, as crazy as it sounds

So I guess there is nothing I can do but warn others to stay away from the site.

[pinnit2015]

Do they mean someone with an account there transferred money to your personal bank account? Bits of that sound like transfers of money between casino accounts. 

[vilssoni]

"We kindly inform you that, In the transaction history you submitted, our Security Service found transfers to other players of our Casino. Your account is closed without the right to restore."

 

This was the message. From my bank account they claim some of my transactions is to/from their client. How on earth Im supposed to know if someone is their client? All transactions from bank to bank in private purpose. And does that mean I dont have right to have any transactions in my private bank account if i want to keep my LIBRABET account alive

[ValDes]

Hey there @vilssoni

Not the biggest fan of Araxio casino group but let me tell you that from our experience handling thousands of player complaints on a yearly basis we believe online casinos would never use that particular term without having valid reasons to believe there was enough suspicions to believe the existence of collusion between two and more players, duplicate accounts, etc... Speaking about duly licensed operators of course. 

In short, in your case, I think the operator concluded that there are enough reasonable grounds to suspect either some sort of a collusion with another player who played with them too or there were too many similar personal identifiers with that player and that is why they chose to apply the disputed term.  

[vilssoni]

Thanks  for answers and advices everyone!
Guess theres nothing to be done but accept this. Still feel robbed...No duplicate account or collusion whatsoever 100% in my case.

Gl everyone and remember to have blank bank account if u register in LIBRABET ;D

[pinnit2015]

Seen it happen a few times - once when someone was obviously using another's a/c to gamble cos of Gamstop and one in which there must have been collusion around Poker games. 

The bank a/c thing is opening up a can of worms - some casino, diverging from the OP's point, will ask if they see transfers from folk to ask why? Can you supple evidence from your uncle re this transfer etc.

Lesson is i think, to avoid any ambiguity, and the OP has mentioned this - try and keep a separate bank account. But few problems with this:

1. A bank may, decide to close it - and some have

2. If it's just gambling transactions it may not satisfy SOW - they'll want your wages going in, bills etc etc - in other words, ur real account. 

[Fiekie247]

The entire Araxio is now a shame

Even if they decide to pay you, it will atleast a good 2 weeks to pay out everything.

Max withdrawal is 500 euro per transaction and they take 3 days to pay 1 transaction.

So 4 withdrawals time 3 days each, if not longer, - looking around `12 - 15 Business days.

Sorry to hear about your loss, but this group does not care either.

[vilssoni]

Now its one more twist in this saga.

When announcing that my account will be closed 6th August they promise following:

"Thank you for contacting Customer Support Team.

We kindly inform you that, In the transaction history you submitted, our Security Service found transfers to other players of our Casino. Your account is closed without the right to restore.

The amount of the last deposit will be refunded to your bank account by our financial department."

 

Now I have been announced that they wont pay me becoz I had one withdrawal in June 25th worth 250e.

 

So again, STAY AWAY . Total scamming site!!!!

[Blackjax]

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