Bitzstar hold my winning to check with game provider

[trung2612]

Hi guys ! I have been with Bitzstar for a while and I have withdrawal many times before ( biggest was 20k) and It always smooth. 2 days ago I played various slot and my total wining was 60k. But this time I didn’t see it get process faster like before ( always less than 30 mins for me to withdrawal) so I contacted support and they told me that for big win they need to check with game provider first. And first support said 1-2 days and later on other support and someone called himself a manager told me that there is no time frame for this situation. I don’t think this is right because they never email me about the situation and Everything must have a time frame.  Have anyone been in this situation before ?  I play big bet on slot ( $200 per spin “diamon x7, legacy of dead $30 per spin) that’s why I won big money. It’s not like I hit jackpot or anything. I was very happy with Bitzstar since day 1 but now I’m not confident to bet big with them. 

 

[Afi4wins]

First of all, if ever I play at $30 to $200 bets, Trung, I'd get HUNG! 

I guess there are very few members here that actually play with such huge bets, and also, there has been a few other new members too who had faced withdrawal issues at various casinos. But as far as BitStarz Casino goes, it is a very reliable and stable casino, and you should be getting your payments in due time. Just need to have more patience. 

[Flatzem]

so you mean the .s.e.c.r.e.t. to winning BIG is to bet big at $200 per spin and hope not to bust before the big win hits.

[pinnit2015]

Do they not check with the provider when someone goes on 10 deposits without a win over 20x, you know, just incase somethings not right?

Ah, only when it's winnings. That makes sense. 

I think each provider is different but i heard from someone, in the industry, that for say PNG is takes literally 5 minutes to check it (if you really wanted to)

[trung2612]

Bro ! When it goes to gambling. It is go Big or go Home .

[trung2612]

5 hours ago, Afi4wins said:

First of all, if ever I play at $30 to $200 bets, Trung, I'd get HUNG! 

I guess there are very few members here that actually play with such huge bets, and also, there has been a few other new members too who had faced withdrawal issues at various casinos. But as far as BitStarz Casino goes, it is a very reliable and stable casino, and you should be getting your payments in due time. Just need to have more patience. 

Yes I love Bitzstar from beginning. Very professional and always on time.   But this time I’m little concern about it. 

[trung2612]

4 hours ago, pinnit2015 said:

Do they not check with the provider when someone goes on 10 deposits without a win over 20x, you know, just incase somethings not right?

Ah, only when it's winnings. That makes sense. 

I think each provider is different but i heard from someone, in the industry, that for say PNG is takes literally 5 minutes to check it (if you really wanted to)

That’s the point. I feel like they delay the wining money so player will continue playing and lose. This is not professional at all and that’s not what I expected from Bitzstar. 

[ValDes]

Hey there @trung2612

Pinging @OlleBitStarz and sincerely hope he will jump in with more details asap.  

[trung2612]

On 8/9/2020 at 5:10 AM, ValDes said:

Hey there @trung2612

Pinging @OlleBitStarz and sincerely hope he will jump in with more details asap.  

Everything is good ! Just a part of the process

[cocopop3011]

39 minutes ago, trung2612 said:

Everything is good ! Just a part of the process

Have you has any updates yet?

[pinnit2015]

I'd still be interested to know what gameplay needs checked at a casino's end (particularly if no bonus) and what exactly is verified with the software provider.

I played last night, over 1000 spins in a game for example, with zero play, musta been about 30% RTP if i was lucky (Beest) - if i went to a casino and said 'hey , can you check with the provider if the game was working/paying out ok/glitches' - believe me, it felt as if i was playing the game with the bonus round removed/10x wins removed, I'd probably be met with 'it's fine, no need to'

Maybe wrong, but i would think it's probably more to do with the bet size here. 

[kayenne23]

So its true. Olle is everywhere...Literally everywhere!!