Genesis Global Limited Casino - UK license suspended

[RedPhantom1982]

unproven? Val if you would like to message me in a private capacity and and tell Me what evidence you would deem necessary because everything I have said I can back up with evidence and proof. 

 

I am sorry if you don't like the tone in which I am posting but if your suggesting I have no right to a public platform to post things in writing I can back up based on nothing more than you own personal dislike of the tone I am commenting in?? 

I don't see a single complaint Val by a single member?

Finally Val what dl you suggest then, I refer to Them as My lovely fluffy casino group and tell u how wonderful they are? 

And just out of curiosity Val, I happen to know that a rep of Gen Group are awere of this thread and so, are you acting on their complaint about this thread?

Ban me you like Val, your not going to do yourselves any favours in Terms of your site credibility 

[ValDes]

Afraid you are pushing this discussion into a very very wrong direction @RedPhantom1982...

Let me put it into a much simpler form then, pls check the quote below... Not acceptable! 

3 hours ago, RedPhantom1982 said:

...

Maybe this will turn out to be a good thing. They call themselves 'Genesis Global' which is appropriate because the World is watching and know all about your business code of ethics that are modeled on the values of Cosa Nostra.

[ValDes]

Re all the rest of your post, won't even comment. Prefer to skip that part until the ADR decision is fact, then will gladly discuss regardless the outcome. Hope that's fair... 

[pinnit2015]

My last comment as well: whilst i understand frustration, and been there myself personally, the tone is actually very important. As Valdes knows, when you work in a complaints setting, if you receive 2 complaints:

Number 1: factual, to the point, nice page breaks, complainant clearly lays out what the issue is (and if you're au fait with this as a complainant you can actually, with some wordery, build into it any anticipated counter questions), polite but firm.

Number 2: (and not saying this is in your case), certain words like you thievery, stolen, criminal if thrown around willy nilly, passive aggressive (or outwardly) can kill any legit case from the starting whistle. 

See as soon as that hits someones desk, for example, an adjudicator/ombudsman, straight from the off, you're hurting your chances. Unconscious bias is part of being a human being and i  Number 1's case it will be hard, all facts being true, to go against. Number 2? - it will be easier. 

Have a bit of faith in the IBAS process - this isn't a tricky case it appears. Either you won with free spins or a deposit bonus. That should be easy to resolve (unless something else)

One of the areas that i agree with and can see why the OP is frustrated is that those responses from Genesis are beyond poor. That doesn't help. But rather than getting mad and going on live chat etc to say the same thing time and time again, use it as part of your case. 

You always have to listen to complaints with one ear listening to person a's truth, one person b's and knowing that somewhere the real truth is in between. 

[Blackjax]

i dont understand the fuss. It is clearly stated in there terms for all free spins max cashout is 100.

This is for all free spins.

[RedPhantom1982]

6 hours ago, ValDes said:

Afraid you are pushing this discussion into a very very wrong direction @RedPhantom1982...

Let me put it into a much simpler form then, pls check the quote below... Not acceptable! 

Okay them Val let me ask you a simple question.

The comment you highlight is My opinion as such, are you suggesting I cannot put my opinion on how the group operate? 

And unfounded? Have I not said they contradict Themselves, and the posted the proof of one claim where they say I have breaced the terms, followed by another where they say I haven't? 

I am sorry but maybe you need to change this site name because if on AskGamblers.com, gamblers are not permitted to give their honest and true opinions then that's fine Val, I shall leave without a need to be asked because if you want to restrict freedom of expression, then I do not and will not wish to be here myself.

Thank you all the same. No hard feelings &  Goodbye.

[ValDes]

Erm, why people so often mistaken 'freedom of speech' with 'freedom to throw insults'?!  

Goodbye to you too...