Mrs jd - Source of Wealth Issues

[Jacklew63]

They have also informed me they have a backlog due to the new laws that have come in and that is also a factor to the delay. 

[pinnit2015]

4 hours ago, Jacklew63 said:

I have nothing to hide concerning where i get my money from. I work 5 days a week.  The only transactions they will see is my wages going in. Bills plus deposits when i have Lost/won at casino.

More loss than won .

They are asking for that period as they state the amount deposited was above my wages. But at that time i could possibly of used credit card. Of which i no longer have. 

That periods been and gone though, so in my view it’s wholly irrelevant. If the UKGC came along with questions of RG their view would be ‘well you should have done it then’.

Iv used CC at Casumo so really no issue IMO; if they thought it was a risk they should have banned them there is that was their view.

But they have literally nothing, unless I’m massively wrong, to stand by re RG and withholding withdrawals. Don’t give them anymore info; they have no right to it

[pinnit2015]

Incase you have an account with Rizk; they operate in the same way

[pinnit2015]

4 hours ago, Jacklew63 said:

They have also informed me they have a backlog due to the new laws that have come in and that is also a factor to the delay. 

Eh? What new laws? There was an update to the LCCP in January but don’t think it was anything major? They have already disabled CC from their site and that takes all of 1 minute

Makes me a tad irritable when companies, and Casumo do this often, cite backlogs and staffing levels when they go on about delays; they’re there to manage their staffing levels and workloads so the customer shouldn’t even be bothered by this

[pinnit2015]

I don’t think it’s a coincidence they’re being like this and then introduced this for all UK

[ValDes]

Would like to thank our beloved @pinnit2015 for jumping in and providing his valuable input on the obviously extremely-difficult-to-read UKGC guidelines in regards of RG & AML policies which should be adopted and applied by licensed operators. 

[Jacklew63]

I have today logged a  complaint against them and contacted ECogra who deal with their complaints. So now just have to wait as the withdrawals are now put back in the account due to not sending documents in.. i have sent in all they asked cannot do anymore. May as well just spend the money in the site and close the account for good. Really PO with them........

[Jacklew63]

Thanks for all the info and help though. Much appreciated.  

[pinnit2015]

Good luck, I personally don’t think they’ve a leg to stand on so hopefully common sense prevails. 

[pinnit2015]

Also I see the Casumo account was logged in today

Would have been good to chew the fat with them regarding this but sadly don’t think it would happen.

Ill keep my questions to hand though

[cocopop3011]

21 hours ago, pinnit2015 said:

9 days is way too long, especially when they're holding folks' cash in the meantime.

Not unknown from them for non standard information.

They'll also probably ask you to send in your council tax bill, water bill etc - that's why i asked the OP to clarify what they were asking for all this under because, in asking for that, they're essentially doing RG checks - affordability.

Seems to be a lot on the go there - asking affiliates to stop promoting to UK - either they're cleaning house with them or they don't want anymore new UK referrals. Probably find out soon enough. 

Sorry guys I meant to write that is an UNACCEPTABLE timeframe, not an acceptable timeframe.

[cocopop3011]

4 hours ago, Jacklew63 said:

I have today logged a  complaint against them and contacted ECogra who deal with their complaints. So now just have to wait as the withdrawals are now put back in the account due to not sending documents in.. i have sent in all they asked cannot do anymore. May as well just spend the money in the site and close the account for good. Really PO with them........

Good luck with your complaint and be sure to keep us posted!

[cocopop3011]

11 hours ago, ValDes said:

Would like to thank our beloved @pinnit2015 for jumping in and providing his valuable input on the obviously extremely-difficult-to-read UKGC guidelines in regards of RG & AML policies which should be adopted and applied by licensed operators. 

Hear, Hear! Maybe you can catch a flight to Wales and give me some lessons?

[pinnit2015]

This is just a hobby for me; I studied law at uni but chucked it and my work requires a broad understanding of similar ish themes. Iv grown quite apt at being able to pick out three things from a 146 page EU Directive due to this (used to pain me at work to watch co colleagues pour over every word): some call it skimming, I don’t

Wish I had stuck at law in many cases as I’d be able to advise our Maltese friends what they doing wrong with a lot of this; would be something like ‘Seriously? Are you off your head?’ 
 

On a person level, and I know there are a lot of player fraudsters about, I don’t like watching companies take the mick. In amongst the fraudsters there are genuine players who only take the occasional punt and to be hit with some of the absurdity that these guys come out with is galling.

[pinnit2015]

1 hour ago, cocopop3011 said:

Hear, Hear! Maybe you can catch a flight to Wales and give me some lessons?

Wales? Is that the place attached to England?

I remember being in North Wales, Rhyll I think, and thinking I was in Liverpool! 

[Jacklew63]

Hi all. Great news. All funds have been sent today. We have agreed the account to be closed. 

[pinnit2015]

2 hours ago, Jacklew63 said:

Hi all. Great news. All funds have been sent today. We have agreed the account to be closed. 

So, it wasn't a stanch requirement of their licensing conditions that they claim made them have to do all this?

What a surprise.

Casumo are verging very close to a blacklist in my book with this kind of carry on. 

[pinnit2015]

That's what they should have done from the very start, not insist on fictional regulations that meant they had to get this info before sending you your funds.

Shower of chancers. 

[cocopop3011]

8 hours ago, Jacklew63 said:

Hi all. Great news. All funds have been sent today. We have agreed the account to be closed. 

Great news indeed! Wellm as great as it could get in the circumstanes. Thanks for keeping us posted.