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  1. This is getting a bit of joke isn't it? The original promotion description is still stating clearly that Bonus By Bets are excluded. Nothing related to increased bets for higher chances to hit bonus. You can't expect every one in this competition to read every single comment. The official rules are still the same as in the beginning. Therefore I still assume nothing changed. Think about someone who joined in the middle of the competition (like me for instance). That person will read the competition rules and starts wagering. Maybe even topping up the account balance during the competition. And only later realising that there's been changes in the rules along the way ( on page 3, 14, 18 , 66 and where else? ) You must also understand that people used their real funds to participating this competition. You can't just change the rules just like that.
  2. I never do any Bonus hunting! If I want a bonus, I simply claim it with a deposit via their promo. Complete the required wagering and you can make a withdrawal. No other complications!
  3. I just looked under Bonus terms it says: Section 20. "20. Once your bonus money account balance reaches below $0.10, it will automatically convert to cash balance and no further wagering is required." aswell as section 33 33. Winnings from "free spins" or "bonus" features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed. Which would make sense if i did bring my balance to under $0.10 which according to my history I never did. My last spins were $0.20 and never won anything and ended on $0.17 then tried to claim my fat banker feature ($4.40) which never credited , anyhow i've contacted support and hopefully they can sort it out. But i won't hold too much hope. Thanks for your replies.
  4. I recently deposited 50$ onto my online casino with a 100% deposit bonus so I got $50 in bonus play. I did a bonus hunt acquiring 7 features on various slots at low stakes ($0.20) spins, I hunted for bonuses until i had $0.17 left, however upon reaching $0.17 in credit my bonus play was automatically forfeited, So I could no longer finish the wagering requirement of 35x since it didn't display a bonus. When I went to open my first feature, it shows I won 22x which is $4.40 however it never was credited into my account I suspect because the bonus was forfeited and this must be a measure they have in place to stop people from saving features for after the bonus funds is gone. I tried to explain my situation to the Live chat but they didn't understand what I was talking about and said I currently don't have a "bonus" active... My plan was to open the free spins use the winnings to do more hunts and try and complete the wagering. Now I have 6 unopened free spins but I don't want to open them cause I won't get credited for it. I don't know what to do the live chat doesn't seem to know how slots work or what free spins are. Anyone else have a similar experience? Is there some way they can resolve this or am I screwed? Thanks. (SkyCity Online Casino BTW which i can't find on askgamblers) I talked to live chat and this is the email they sent me, it really feels like we're speaking a different language: (I hope that this email finds you well, I am reaching out to you today as a follow-up to the chat that you had with us previously. Furthermore, in relation to your comments made regarding Bonus hunting/Stacking, please be aware that this is highly prohibited here at SkyCty, as per our terms and conditions outlined below: All bonuses are limited to one per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, school, public library, workplace, etc.). Further details about our Terms and Conditions are accessible: https://www.skycitycasino.com/?modal=%2Fbonus-terms Please take note of this email, as failing to comply with the terms mentioned above may lead to a restriction being placed on your account, or the permanent closure of your SkyCity account. If you do have any more questions regarding this, please don't hesitate to get back in touch with us! Kind Regards, Susan Support Advisor SkyCity Online Casino Customer Support)
  5. I always thought a rep is necessary in forums, however I don't need them to be active all the time. I just need a rep to be available and responsive on the forum when addressing an issue with that particular casino, instead of dealing with live chat agents that was instructed to give standard answers, not addressing the problems but beating around the bush like Politicians, who never gets to the point! Withdrawal limits are a thing of the past at most casinos ( I meant higher than it used to be) and I feel most casinos stepped up their game, once crypto was introduced and basically had unlimited withdrawal limits and monthly unlimited monthly caps. I just think the main thing is, all casinos should process a withdrawal within 12 hours as a standard Still with fiat currencies being regulated, limits per day I guess still an issue. What I would like to see overall - Bonuses not having Max win caps when completing wagering - Deposit and NDB's as well. I like a casino giving free spins and there is no max win cap after wager, mind you if they could come wager free and no max win like Winz.io. I remember when Johnny was very loyal, they would dish out 5k spins on Twin Spin, wager free and no max win! For us low rollers, I think we doomed IMHO, in terms of loyalty, and benefiting from tournaments winnings and other loyalty level freebies, given these requires thousands of wager on a daily basis. Also, tournament winnings, cash or free spins should be wager free. Imagine the amount of cash you need to spend, to secure a spot on the leaderboard. I know , I went a bit of topic here, but that is my two cents what casinos should address TBH.
  6. Sharon I regularly play here, soo half of the info it's ok but the rest of it not. Vavada gives free spins but the wagering starts with your own money, so you must make a deposit in order to play so nope, they are no no-deposit free spins, but must say it's a great casino.
  7. Hey Sharon, Amazon is a big no for me as I cannot use it, country restriction. Skrill is just fine but no bank for me as the fees are crazy high as for the other prizes it's nice to see some credits in casinos, let's say with wagering but the max cash out should be at least 200€ or better with no maximum cashout, that would be lovely
  8. Well ***** it then i guess :D. I think im okay with the 8k loss, because of that i made the decision for myself that i will never touch any casino ever again :D. A lesson learned which cost me 8k but i think i am okay with it, because in the long run (lets be honest) i would have lost it all nonetheless. About wagering @Blackjax, you are not wagering the bonus unless you are hitting the bonus balance, which is, aswell as the whole term regarding this "non sticky" bonus complete and utter bullshit and not fair in any way at all. I mean casinos are mathematically determined to win and then they are f***ing the player with terms like this. Whats the most disgusting about all this is the fact @Fiekie247 is that i asked the chat before what the max cashout to this bonus would be, because i always do this and they answered me and said it would be 10x, no one ever told me anything about the 2x rule when i abort the bonus. And yes i should have read the terms more carefully but i guess thats my mistake. But how can you call this Bonus a Non Sticky Bonus ? I mean for real ? Every Non sticky bonus on every other casino i ever played on implies that if i win with my "own money" i can cashout directly without wagering. Lesson learned, f**k slots , f**k CASINO sites. Thats the final straw for me guys. Casinos are dead for me :).
  9. @Blackjaxmy thoughts exactly, however he would not have touched that bonus, unless he lost the 8K to touch the bonus balance, which does not make sense either, unless he bonus hunt lol, and when he touch the bonus funds, open the bonuses and add it to his bonus balance and kill wagering to withdraw $3240.
  10. I deposited 300 euros and won 8,000.They refuse to pay out my winnings because their terms and conditions contain some extremely unfair statements such as these:"Note: Any winnings made prior to the expiry of the reload bonus (deposit bonus) may be withdrawn by cancelling the bonus. However, the maximum payout is twice (2x) of the initial deposit amount. If the winnings are from the first deposit, the maximum payout amount is twice (2x) of the first deposit. Any amount exceeding this requirement will be deducted from the Customer's balance. "To be honest, I don't know if that's possible. In my opinion, a normally defined nonsticky bonus is defined as follows: “If you win with your own money, you can keep the winnings. "On the other hand, when a casino offers a non-sticky bonus, it means that a player can withdraw the first deposit and all winnings made from it without having to meet any wagering requirements. This is a great advantage when playing at casinos that offer non-binding bonuses. "How on earth can it be legal for me to only withdraw twice my deposit? This is completely ridiculous and in my opinion not at all fair.I need your help in this regard.Technically, I didn't play with bonus money. I didn't reach the bonus in any way. I have been playing exclusively with my own money the whole time and have not touched the bonus money in any way.How can it be legal to set a maximum payout for raw money? How?Will someone please explain this to me?Please help. . .I have not yet made a successful withdrawal at this casino.My KYCs have been verified and confirmed.I have deactivated and canceled the deposit bonus.There were no wagering conditions in this regard, since I have since CANCELLED the bonus, which actually legally should also stand for that all associated terms and conditions should be deleted and should no longer apply.I received a win within MY deposited 300 Euro then cancelled the bonus and then submitted the amount of 1,800 Euro as a withdrawal.In my opinion, with this requested withdrawal should make all remaining Bonus Terms and Conditions invalidated and all winnings that were received afterwards are legal on my side.Therefore, it cannot be that Casino simply does not accept the later withdrawals of €4,500 and €2,800 and considers them null and void.
  11. Join the adventure and win $35,000! Play your favourite games, level up and grab cash prizes for every achieved level. Dig out the treasures worth 15K USD + 35K USD share for 3 fastest players. There are zero wagering requirements and no restrictions, as always! The fastest 3 players to reach the 40th level receive: 1st place – 20,000 USD 2nd place – 10,000 USD 3rd place – 5,000 USD Winz.io Casino
  12. So I played at Captain Jack I played through my playthrough my wagering requirements made my deposit and have my account verified only to put in for my withdrawal after they took 1100 and left me with nothing I made my deposit to verify and was supposed to be able to withdraw $100 first deposit they can't rejecting putting it back in my account and then disappeared completely now I just show coin draw pending for $100 then a manager's approval after that for $5 does anybody know what this is about and can somebody help me I want to know how to get my money the way other people here get do I need to go to public it was fun to play in the winnings were obviously visually great but in all reality they're not I sent two emails and I have all the screenshots that should I need to send those also screenshots of my transaction history on my account what it shows I tried to do what it shows supposed to be able to do I want 1200 total I put a withdrawal question for $100 they took 1100 out of my account I had a zero balance and the $100 kept getting rejected for some reason and going back into my casino account and now it's just showing as a withdrawal pending
  13. I am busy relocating to Cape Town. So have a lot to do. Anyways I logged into my Bitstarz account. Seems the piggy bank feature is the same as their Adventure level up loyalty feature. You have 30 days to break the piggy bank, you start of with $5 and I would assume the prizes increases every time you fill up the piggy bank within the 30 day period, similar as to you level up, the higher level ups you reach the bigger the prizes and after 30 days you start from scratch. The difference is the piggy bank prizes has 1x wagering and the adventure level up(loyalty) system has 10x wagering to their spins and cash prizes, unless you finish all levels first and win trip to somewhere worth $10/20k. Also every $100 deposit collect tickets for a chance to win Tesla.
  14. Hello Please delete this thread if its in wrong place or unnecessary but I would like to ask is there a rep or others who have recently played at this casino? I made the mistake of playing no deposit bonus and winning promos max 65€ plus deposited the "verifying" 25€. it's now 5th day of reading the supports same copy/paste's how they have massive overload at payment department etc. Sometimes they just wait until the site kicks you out for being "inactive" altough you post messages to live chat. Did I just waste time wagering and got also scammed 25€?
  15. read about it says that you can play any game but would that include table games too and video poker? (some video poker can be as high as 99.54% RTP (Jacks or Better) or 99.95% RTP (Pick'em Poker), and some other video pokers can be higher than 100%. also this will encourage players to bet more cause the more you bet the faster the piggy gets filled up and the bigger you bet the more cash gets sent to the piggy bank. Doesn't mention what percentage of a bet gets sent to the bank. The one times wagering is reasonable. and there's a 30 day countdown timer.
  16. Try your luck to win $5,000 in the Wheel of Winz! Get into another round of the Wheel of Winz promotion to finish our Birthday party! Make a deposit, spin the wheel and win up to $5,000! All prizes come with zero wagering requirements. Winz.io Casino
  17. Yes, they still do exist, at my Asian casinos anyway, but at a trickle of the past rewards. Free RM18 birthday bonus with 10x rollover wagering, no max cashout limit. At one other Asian casino, the more you have deposited in the previous month, the more birthday money you would get. The most I could get was only RM38. Still, better than nothing right? Hahaha.
  18. Spin the wheel and win up to $5,000! In honor of the third Winz.io birthday, we've got a brand new feature - introducing the Wheel of Winz! Win cash or free spins by just spinning a wheel! Make a deposit, spin the wheel and win up to $5,000! All prizes come with zero wagering requirements. Winz.io Casino
  19. Hi everyone! Tomorrow is the last day to take part in this tournament, so if you haven't by now make sure to check it out! The tournament is accepting new players and there are no wagering requirements for the prize money!
  20. Hey Coco long time no see My 2023 favorite casinos where I regularly play and one of my favorites are Vavada casino and definitely would recommend it as there are no KYC verification and if depositing with an e- wallet, money in account maximum 1-2 hours, sometimes earlier. Dreamz casino another great casino, once you are verified cash out is very fast up to 1 hour and I love their promotions with free spins with no wagering. Number 3 is Bet365, super fast cash out and great promotions with lot's of free spins also without wagering.
  21. Good choice on the casino, 1 euro bet would put my balance on fire tbh yet alone the wagering requirements, would settle for 1x wagering like Fanduel or wager free like Fiekie said however had the time frame be beyond April 3rd I'd participate. March had no luck for me!
  22. What is Bitstarz? Bitstarz is an online casino that offers a wide variety of games including slots, table games, and live dealer games. The casino was launched in 2014 and has quickly become a popular choice for players around the world. Bitstarz is licensed and regulated by the government of Curacao, which ensures that the casino meets certain standards for fairness and security. One of the unique features of Bitstarz is that it accepts both traditional currencies (like USD and EUR) and cryptocurrencies (like Bitcoin and Ethereum) for deposits and withdrawals. This makes it a convenient option for players who prefer to use cryptocurrency for online transactions. Bitstarz is also known for its generous bonuses and promotions, including a welcome bonus package for new players that can include free spins and bonus money. The casino also offers regular promotions like slot tournaments and reload bonuses to keep players engaged and rewarded for their loyalty. Overall, Bitstarz is a well-established and reputable online casino that provides a fun and secure gaming experience for players. What casino games are available at Bitstarz? Bitstarz offers a wide variety of casino games from some of the top game developers in the industry. The casino has over 3,000 games available, so there is something for everyone. Here are some of the most popular types of games available at Bitstarz: Slots: Bitstarz has a huge selection of slot games, including classic slots, video slots, and progressive jackpot slots. Popular titles include Book of Dead, Starburst, and Gonzo's Quest. Table Games: Bitstarz offers a variety of table games, including classic games like blackjack, roulette, and baccarat, as well as newer games like Lightning Roulette and Dream Catcher. Live Dealer Games: Bitstarz has a live casino section where players can enjoy games with live dealers. The selection includes live blackjack, roulette, baccarat, and more. Bitcoin Games: Bitstarz has a special section for Bitcoin games, which are designed to be played with cryptocurrency. These games include slots, table games, and live dealer games. Other Games: Bitstarz also has a variety of other games, such as video poker, scratch cards, and virtual sports. Overall, Bitstarz offers a great selection of games from top developers like NetEnt, Microgaming, and Evolution Gaming, so players are sure to find something they enjoy. What bonuses and promotions does Bitstarz offer? Bitstarz offers a variety of bonuses and promotions for both new and existing players. Here are some of the most popular ones: Welcome Bonus: New players can receive a welcome package that includes up to €500 (or 5 BTC) in bonus money and 180 free spins. The bonus is spread out over the first four deposits, with the first deposit bonus being a 100% match up to €100 (or 1 BTC) plus 180 free spins. Reload Bonuses: Bitstarz offers regular reload bonuses to keep players coming back for more. These bonuses are typically a percentage match of a player's deposit amount. Slot Wars: This promotion is a slot tournament that takes place every week. Players can compete against each other to win a share of a €5,000 prize pool and free spins. Table Wars: Similar to Slot Wars, Table Wars is a weekly promotion where players can compete against each other to win a share of a €10,000 prize pool. Free Spins Wednesday: Every Wednesday, players can receive free spins by making a deposit and wagering the same amount before midnight. Rook's Double Cash: This promotion is exclusive to the Rook's Revenge slot game. Players can receive double the winnings if they land five red mask symbols in a row. Overall, Bitstarz offers a great selection of bonuses and promotions to keep players engaged and rewarded for their loyalty. However, it's important to read the terms and conditions carefully to understand the wagering requirements and other restrictions that may apply. How do you deposit and withdraw money at Bitstarz? Bitstarz offers a variety of payment options for both deposits and withdrawals. Here are some of the most common methods: Credit/debit cards: Bitstarz accepts Visa and Mastercard for deposits. However, withdrawals are not available to credit/debit cards. E-wallets: Bitstarz accepts popular e-wallets like Skrill, Neteller, and ecoPayz for both deposits and withdrawals. Cryptocurrencies: Bitstarz is known for accepting various cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and Dogecoin, for both deposits and withdrawals. Bank transfer: Players can use bank transfers for both deposits and withdrawals, but this method may take longer to process. The deposit and withdrawal processes at Bitstarz are generally straightforward. To deposit, players need to log in to their account, navigate to the cashier section, select their preferred payment method, and follow the prompts to complete the transaction. Withdrawals are similar, but players may need to provide additional documentation for security purposes before their withdrawal can be processed. It's worth noting that different payment methods may have different processing times and fees, so players should check the details for each method before making a deposit or withdrawal. What is the customer service like at Bitstarz? Bitstarz prides itself on providing top-notch customer service to its players. The casino offers several channels of support, including email, live chat, and social media. Here are some of the key features of Bitstarz's customer service: 24/7 Support: Bitstarz's support team is available 24/7 to help players with any issues or questions they may have. Live Chat: Players can access the live chat feature directly from the Bitstarz website. The chat is usually quick and responsive, with friendly and knowledgeable support agents. Email Support: Players can also email the support team for more complex issues. Bitstarz aims to respond to all emails within 24 hours. Social Media: Bitstarz is active on social media platforms like Twitter and Facebook. Players can reach out to the casino on these platforms for quick assistance or updates on promotions and events. FAQ Section: Bitstarz has a comprehensive FAQ section on their website that covers many common questions and issues. This section can be a helpful resource for players who prefer to find solutions on their own. Is Bitstarz safe and secure? What licenses and security measures does it have? Bitstarz is a licensed and regulated online casino, and it takes security very seriously. Here are some of the key security features and licenses that Bitstarz has: License: Bitstarz is licensed and regulated by the government of Curacao. This means that the casino has met certain standards for safety and fairness, and is regularly audited to ensure compliance. SSL Encryption: Bitstarz uses SSL encryption to protect players' personal and financial information. This technology encrypts all data that is transmitted between the player's device and the casino's servers, making it virtually impossible for third parties to intercept and read the information. Provably Fair Games: Bitstarz uses provably fair technology to ensure that its games are fair and unbiased. This technology uses mathematical algorithms to ensure that game outcomes are random and cannot be tampered with. Approved by Authorities: Bitstarz Casino is audited by independent and impartial authorities such as Askgamblers and Slotbetterz. Responsible Gaming: Bitstarz is committed to promoting responsible gaming and has several measures in place to help players stay in control of their gambling. These include deposit limits, self-exclusion, and responsible gambling resources. Payment Security: Bitstarz uses advanced payment security measures to protect players' funds. This includes multi-factor authentication, secure storage of payment information, and regular audits of payment processing. How does Bitstarz fare in terms of mobile compatibility? Bitstarz is highly compatible with mobile devices, and players can access the casino from their smartphones or tablets using the mobile-responsive website. Here are some of the key features of Bitstarz's mobile compatibility: Mobile-Responsive Website: Bitstarz's website is optimized for mobile devices, allowing players to easily navigate the site and play games on smaller screens. The mobile version of the website has the same functionality as the desktop version, with a similar layout and design. Mobile Games: Bitstarz offers a large selection of mobile games, including slots, table games, and live dealer games. These games are designed to work seamlessly on mobile devices, with touch-based controls and user interfaces that are easy to use on smaller screens. Mobile Banking: Bitstarz allows players to make deposits and withdrawals from their mobile devices, making it easy to manage their accounts while on the go. The casino supports a variety of payment methods that are compatible with mobile devices, including credit cards, e-wallets, and cryptocurrencies. Mobile Promotions: Bitstarz offers a variety of promotions and bonuses that are available to mobile players. These promotions include free spins, reload bonuses, and cashback offers. Overall, Bitstarz's mobile compatibility is considered to be excellent by many players. The casino has put a lot of effort into optimizing its website and games for mobile devices, and players can enjoy a seamless and enjoyable gaming experience on their smartphones or tablets. What are other users saying about Bitstarz? Bitstarz has received generally positive reviews from players and industry experts alike. Here are some of the key points that users have made about Bitstarz: Game Selection: Players have praised Bitstarz for its large selection of games, which includes slots, table games, and live dealer games. Many users have noted that the casino offers a variety of games from top software providers, with new titles added regularly. Bonuses and Promotions: Bitstarz's bonuses and promotions have also received positive reviews from players. Users have noted that the casino offers generous welcome bonuses, as well as regular promotions and tournaments that provide opportunities to win extra prizes and bonuses. Customer Service: Bitstarz's customer service has been praised by many users for its quick response times and helpful support agents. Players can contact the support team via live chat or email, and many users have noted that the support agents are friendly, professional, and knowledgeable. Security and Fairness: Bitstarz's security measures and commitment to fairness have also received positive reviews. Users have noted that the casino uses advanced encryption technology to protect player information, and that its games are independently audited to ensure that they are fair and unbiased. Payment Processing: Bitstarz's payment processing has received mixed reviews from users. While many players have noted that deposits and withdrawals are processed quickly and efficiently, some have reported issues with slow withdrawal times or difficulty in getting their accounts verified. Overall evaluation and conclusion about Bitstarz Overall, Bitstarz is a high-quality online casino that offers a wide variety of games, generous bonuses, and excellent customer service. Here are some of the key strengths and weaknesses of the casino: Strengths: Large selection of games, including slots, table games, and live dealer games Generous bonuses and promotions, including a generous welcome bonus and regular tournaments and promotions Excellent customer service, with quick response times and knowledgeable support agents Strong security measures, including advanced encryption technology and independent game audits High mobile compatibility, allowing players to enjoy the casino's games and features on their smartphones and tablets Weaknesses: Payment processing can be slow or difficult for some players Limited customer support options outside of live chat and email Overall, Bitstarz is a highly recommended online casino for players looking for a wide variety of games, generous bonuses, and a reliable and trustworthy gambling experience. Its excellent customer service and strong security measures make it a great choice for players who value these features, and its high mobile compatibility allows players to enjoy the casino's offerings on the go. However, players should be aware of the potential issues with payment processing and limited customer support options when deciding whether to play at Bitstarz.
  23. @Blackjax Unfortunately, it looks like this one has been set up only for existing members. Thanks for bringing it to my attention I am still awaiting confirmation on the wagering.,
  24. Hello, fellow AG members, I have just had an odd experience at TonyBet.co.uk which I am surprised not to have seen reported by any other player and so I thought I would run it by everyone here to see if my experience was unusual. It is not a complaint about the casino: I think that they have a great platform, but they do seem to have a unique and interesting way of applying loss limits. I opened an account at tonybet.co.uk a few days ago and set a monthly loss limit of £1000 and a monthly deposit limit of £1500. I made a cautious initial deposit of £15, so I could have a low-risk poke around at their games. I played this through on a few slot titles and lost it. The next day, I deposited £200 and began playing on some of my favourite slots. Before long I had got my balance up to £1200. Yay for me! I submitted a withdrawal request for £1,000 and carried on playing with the remaining £200. After another couple of hours, my balance had reached over £615. I tried to play a £4 spin on a game from Elk Studios and received a message saying that the bet could not be placed, because I had reached one of my limits. I checked their the Responsible Gambling tab on my account page. This does not show the value of the limit that is currently set, but it does show the remaining amount I could lose before hitting each limit and, sure enough, under the loss limit tab it said that I had just £3.77 remaining before I would hit my limit, which would reset in just under 1 month's time. The description of Loss Limit on that same tab states: “"Loss limit is calculated by taking all your spends on gambling minus the winnings,” which I consider to be pretty accurate description of what most people would think of as “loss”. Under that description, however, I was £1400 in profit after these 2 sessions of play and I would have to lose £2,400 before I would hit my loss limit, not just the £3.77 that the casino had calculated. I contacted their live chat support to report the issue. In that initial support contact, and in further communications over the next couple of days with 3 further support staff at TonyBet.co.uk by chat or email, I received the same explanation: that the "loss limit on our platform is calculated as wagering,” and if you have “a loss limit of 100 GBP and will place bets of a total of 100 GBP, you would hit the loss limits threshold”; they maintained that the casino’s calculation of my loss is therefore correct, since I had wagered £3.77 less than my £1000 limit. This means that 4 different support representatives have each confirmed that TonyBet calculate loss simply by totalling the amounts that you have wagered; any winnings/returns from those wagers are not considered. Wagered = Lost, irrespective of the actual outcome. Things got even stranger than that. Tonybet.co.uk also has a tab in the RG pages of my account titled “Spend (Wagering) Limit”. The definition given there says “This option allows you to set the limit on the amount you can wager per selected time period.” Again, this sounds like a pretty good description of a spend or wagering limit. It also matches the description that 4 support representatives just gave me for loss limit. I asked a couple of the agents to explain the difference between loss limits and spend limits. Both of them replied giving the exact descriptions I quoted above from the RG page, even though this contradicted the explanation of loss limit that they had each given me moments before. Believing that I was making some progress, I asked each of these 2 representatives to confirm the total value of my deposits (£215), the total amount I had withdrawn (£1000) and my current balance (£615) and the level of my loss limit (£1000). Both agents confirmed all 4 numbers. I then asked that they use those number to calculate how much I had lost and they both responded in the same bizarre way: they said that they are not able to give out such personal information via chat and if I wanted to see those numbers, I would have to raise a Data Subject Access Request under GDPR and wait until up to 1 month for the casino to deliver the data, as prescribed by the legislation. They each then appeared to be in a rush to end the chat. At this point, I daresay that I have stretched the credulity of the AG moderators, who assume that I must be mistaken or lying, but I have the chat transcripts & emails for each interaction, which proceeded exactly as I have describe above. I will happily provide these. I emphasise again that I did not really want to raise this as a complaint, because I have otherwise had a very positive experience on this casino: they have a pretty great offering, and I am obviously delighted to have such a win on my first real session of play on their site. I also appreciated their insistence on up-front ID verification before I was able to gamble, as it meant that there were less hoops to jump through when i came to make my first withdrawal. It just struck me as odd that I could find no mention of this bizarre treatment of losses/loss limits anywhere online and I wanted to see whether my experience was typical. I also thought that other new users to Tonybet.co.uk should be made aware of the unusual methodology for calculating loss and should take this into account when deciding what loss limits to set for themselves.
  25. Hello and welcome to the forum, sorry it is not on better terms. So, in relation to the first part where your wagering was not going down, I assume you were playing bonus-banned games, were you? In relation to the cancelled bonus, you can use the AGCCS if you believe the casino cancelled your bonus. I would advise you to upload all of your communication with the casino to give it a better chance of being accepted. The casino will then have their chance to upload any proof they have on how the bonus was cancelled.
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