OlleBitStarz

Gave it a follow. Will listen to it tonight. 

Thank you! Any follows are greatly appreciated. 

I will check it on Spotify later when I drive home from work.

Haha!! Genius idea. It was a fantastic podcast, I really enjoyed it. 

So happy to see our first podcast is now live, yey! 👏
My joy is double cause inviting @OlleBitStarz to be our first podcast guest was.... mine!  

Hi there,
Alright, thanks for clearing that up.
Now, I think it's quite clear that it's a mistake if you don't take any bonuses what so ever. Because if a player has a bonus ratio of like 0% or 1%, it's quite obvious
that the player in question has very little interest in bonuses.

In your case, it's a bit harder for us as you do take bonuses, and it's very hard for us to know what bonuses you like and which ones you don't like unless you actually
tell us. The freebies (as you call them, which is fair) you need to activate, and the deposit bonuses are added automatically unless you have that selection in your account
as you mentioned.

Again, there is some responsibility of the player here as well, and I don't think I'm extremely unfair when I say that you also need to make sure that your preferences you
set on your account is correct. It's hard for us to know what they are, and we cannot go against your own settings on your account. I mean, if this was a deposit bonus, how
come you didn't react when you got 50% extra added to your balance? If I deposit 100 EUR in a casino and my balance is 150 EUR prior to start playing, it's quite
clear a bonus has been added.

What you could have done is forfeited that bonus immediately, prior to you starting to play, and we would be all good here. But I do feel that you have a bit of responsibility
in all this. Once more, you have a setting on your account, and we acted according to your preferences, so I don't think it's fair to fault us for that. Now, it's very unfortunate
if that was a mistake, but at least it's a lesson learned.

Olle

@pinnit2015
Hi mate,
First of all, I'd love for us to have some sort of easy KYC process prior to playing that could be done automatically (just like when you sign up for a revolut account etc), you just upload the ID, take your selfie, and we're all good.

One of the issues that we see with a lot of people who ask to pre-verify accounts is that we get a lot of fraudsters trying to do that. They don't want to get caught after they've deposited their money, and see if they can get away with using the fake docs they have in their possession. By them pre-verifying they know we are clueless as to what they're up to and got a foot through the door. That. would be the reason for us not being big fans of pre-verification. It might be our fault as well that we are not having a better verification system in place and rely on doing things manually. 
Also, I totally buy your argument as to the deposit fees, hence we're looking into removing it all together
Olle
 

@pinnit2015
Hi mate,
First of all, I'd love for us to have some sort of easy KYC process prior to playing that could be done automatically (just like when you sign up for a revolut account etc), you just upload the ID, take your selfie, and we're all good.

One of the issues that we see with a lot of people who ask to pre-verify accounts is that we get a lot of fraudsters trying to do that. They don't want to get caught after they've deposited their money, and see if they can get away with using the fake docs they have in their possession. By them pre-verifying they know we are clueless as to what they're up to and got a foot through the door. That. would be the reason for us not being big fans of pre-verification. It might be our fault as well that we are not having a better verification system in place and rely on doing things manually. 
Also, I totally buy your argument as to the deposit fees, hence we're looking into removing it all together
Olle
 

@pinnit2015
Hi mate,
First of all, I'd love for us to have some sort of easy KYC process prior to playing that could be done automatically (just like when you sign up for a revolut account etc), you just upload the ID, take your selfie, and we're all good.

One of the issues that we see with a lot of people who ask to pre-verify accounts is that we get a lot of fraudsters trying to do that. They don't want to get caught after they've deposited their money, and see if they can get away with using the fake docs they have in their possession. By them pre-verifying they know we are clueless as to what they're up to and got a foot through the door. That. would be the reason for us not being big fans of pre-verification. It might be our fault as well that we are not having a better verification system in place and rely on doing things manually. 
Also, I totally buy your argument as to the deposit fees, hence we're looking into removing it all together
Olle
 

Hi man!
Haha. Funny you say that. We did have a guy hitting a 10,000x multiplier the other day (screenshot in the BitStarz competition thread here on AG).  I believe you can beat him
Let me double check on the max/min bet. I didn't get a reply from our AM as far as I know and I totally forgot  Will get back to you!
Olle

Hope you've got your armoured van waiting and ready for you to get that 100,000x win matey...good luck! 🤣

Guess you need to switch that RTP to 400% on DOA2, cause I am playing there soon, to get 100 000x win soon.
Thanks for clarification, BTW - Any update on PlaynGo minimum bet of 2 euro in BTC? Did you guys manage to lower it? similar like how Pragmatic Play slots bets are low?
Great DP tho.
Fiekie

Hi Olle
In regards to the above in red, I know with BTC you payout the full amount.
What happens if I win 50K and using Neteller, and Skrill, does that get send in 1 go or will it be split given the limits from the 3rd party payment provider?
Thanks.

Hi guys : )

@pokiewins, thanks so much for choosing BitStarz first of all. I know there are a lot of casinos out there so I appreciate you
giving us a shot. 

Now, I can't speak for other casinos out there as everyone have their own way of doing certain things. However, we have as a policy
to only verify when you've requested a withdrawal. I think both us a casino and you as a player have reasons and valid arguments
as to why pre-verification or post-verification is the best way to go. 

For you as a player, I understand that you wish to get the verification out of the way ASAP so you don't have to hassle with documents
or wait for a casino to look through all the documents. With that said, our verification process is generally very fast, and once verified
you can enjoy very speedy withdrawals as we have an average of 10 minute processing time and we don't cap withdrawals at any amount.
If you despite this would be worried that you'd gamble away your winnings pending verification I recommend putting a spending limit on your
account until the verification has been done. 
As for the deposit fees we're looking into removing them actually, and we're currently in the process to see if that's a possibility. As it stands
today, the percentage you pay on deposit as fee doesn't cover what we as a casino have to pay to the payments merchants. So we're basically
splitting the cost. With that said I am aware of some casinos having fees on deposits and some do not, but we try to make that up by giving
more bonuses and other gambling related perks once you play with us

Olle

 

Nice one there Dr Scroll... 😉

We knew "Mr Done in 60 seconds" woldn't take long to get here 😉 Thanks for jumping in.

Hi guys!

I heard my name :)
 
@copyyyI can't guarantee anything but if you send me your username/email in a PM I promise to have a look! :)

Olle

if it was an honest mistake try getting Ollie to get a look at it he could work his magic better than some random support employee

Hi there,

It was actually a mistake by one of our new support agents, but I cannot blame anyone but ourselves for letting that slip and we'll take the fall for it.

So as to the restricted countries, I cannot speak to the highest level of certainty as to which countries should be restricted, but I'm simply following
Softswiss/Direx directive as to what countries should be and enforce that accordingly. As to Russia, I'm sure Putin isn't super happy about that one,
but there are plenty of grey-zone countries that more established and publicly traded companies still operate on, such as in Japan.

I hope that makes sense

Olle

Hi guys,
Here to give our side of the story.

So, Ronnie signed up picking Russia as country in his profile and as part of the standard KYC procedure
we asked for documents, upon Ronnie says that he is American, but lives in Ukraine.

No worries there as far as we're concerned, as we do accept Ukrainian residents, and the US docs would
be ok if he's not playing from the US. As proof of address, he didn't have one and provided a copy of a hotel
bill that was from Ukraine and said (this is 20 minutes away from my house).

Upon we said, alright, then please upload a selfie of you outside of your house in Ukraine so we can see that
you are there, upon the player confessed not to be in Ukraine, but actually in the US. I asked the player as to
why he would lie about such a thing, upon he said "I'm superstitious", which is not a very credible answer.
All in all the player actually manage to get 2 BTC profit which is more than just getting the deposits back,
so if you wanted us to go back to square one, you maybe want to return the 2 BTC. We're of course. not
going to ask for that, but you came out on top with a 18,000 dollar profit here.

Olle

Edit: Ronnie, if this is not the case, let me know, but  I have screenshots. from both PMs to me and Live Chat that
support everything I just said.


 

Hi there,
I think you're missing some important points here.

First of all, there's a big difference in us denying a player the opportunity to play at BitStarz at our own discretion, and us
closing a player's account for breaking the rules of the casino. Also, your quotes about our terms are completely invalid
as we have a rule stating that players from the US are not allowed, which means that if you decide to play despite
us stating this, you cannot call on the rules for legal players. 

Now, you can claim ignorance of the fact that you didn't know until after the fact that you couldn't play from the US, despite
not being able to select US as country and also claiming to have read all my posts in the forum here where I stated this just
a few days ago to clarify.

You not only entered Russia as country in your profile but when confronted about this, you confirmed that you were in the Ukraine,
and not in the US, until we requested a KYC, so you were, in other words, sticking to your lie for as long as you could.

As much as I sympathize with someone winning 4.5 BTC and not getting it, you were not allowed to play at BitStarz in the first place
but broke the rules and did so anyway. You made an 18,000 dollar profit from this, and I find it quite greedy to come and look for further
money when you've been paid half a year's salary in profit and deliberately broke the rules. 

Olle




 

Devil's advocate.
I'm geo blocked from the UK so can't even hit the registration page, so why not the US as well if they aren't accepted?

Hi there,
I think you're missing some important points here.

First of all, there's a big difference in us denying a player the opportunity to play at BitStarz at our own discretion, and us
closing a player's account for breaking the rules of the casino. Also, your quotes about our terms are completely invalid
as we have a rule stating that players from the US are not allowed, which means that if you decide to play despite
us stating this, you cannot call on the rules for legal players. 

Now, you can claim ignorance of the fact that you didn't know until after the fact that you couldn't play from the US, despite
not being able to select US as country and also claiming to have read all my posts in the forum here where I stated this just
a few days ago to clarify.

You not only entered Russia as country in your profile but when confronted about this, you confirmed that you were in the Ukraine,
and not in the US, until we requested a KYC, so you were, in other words, sticking to your lie for as long as you could.

As much as I sympathize with someone winning 4.5 BTC and not getting it, you were not allowed to play at BitStarz in the first place
but broke the rules and did so anyway. You made an 18,000 dollar profit from this, and I find it quite greedy to come and look for further
money when you've been paid half a year's salary in profit and deliberately broke the rules. 

Olle




 

Hi there,
Just to make this clear right off the bat, unfortunately, we do not accept US players, so @Feeshmon,  easy now : )
As much as we love our American friends, you're not allowed to play here I'm afraid.

Wish you all the best in another casinos that can take your business

Olle

Hi there,
Sorry for the slow reply, but sometimes I don't get notifications _(

Yes, that would be one of the suspicions as well, but he didn't confirm that for me. BitStarz has been very clear from the start that we do not accept US players. 

Olle