OlleBitStarz
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Posts posted by OlleBitStarz
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Hi guys,
Here to give our side of the story.
So, Ronnie signed up picking Russia as country in his profile and as part of the standard KYC procedure
we asked for documents, upon Ronnie says that he is American, but lives in Ukraine.
No worries there as far as we're concerned, as we do accept Ukrainian residents, and the US docs would
be ok if he's not playing from the US. As proof of address, he didn't have one and provided a copy of a hotel
bill that was from Ukraine and said (this is 20 minutes away from my house).
Upon we said, alright, then please upload a selfie of you outside of your house in Ukraine so we can see that
you are there, upon the player confessed not to be in Ukraine, but actually in the US. I asked the player as to
why he would lie about such a thing, upon he said "I'm superstitious", which is not a very credible answer.All in all the player actually manage to get 2 BTC profit which is more than just getting the deposits back,
so if you wanted us to go back to square one, you maybe want to return the 2 BTC. We're of course. not
going to ask for that, but you came out on top with a 18,000 dollar profit here.
Olle
Edit: Ronnie, if this is not the case, let me know, but I have screenshots. from both PMs to me and Live Chat that
support everything I just said.
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Hi there,
Just to make this clear right off the bat, unfortunately, we do not accept US players, so @Feeshmon, easy now : )
As much as we love our American friends, you're not allowed to play here I'm afraid.
Wish you all the best in another casinos that can take your business
Olle -
On 2/11/2020 at 6:35 PM, copyyy said:
I remember @Feeshmon had some topics where he was talking about taking a break from gambling, which sometimes all of us do. I once wrote on Pokerstars Trivia Chat that Blackjack destroyed me today as I lose 90% of hands and they blocked my account, took me 2weeks to get it back as they thought I'm addicted.
Not gonna argue or anything with your decision pretty sure he could get his account back by just saying "I'm not addicted, it was just misunderstanding", but still nice to see you care about(RG).
You guys take Responsible Gaming serious but on the other hand from all I read so far, he is from the USA?. There is no way that Bitstarz is letting people from the US deposit and play using any payment method in his situation BTC. So how is he able to play? @OlleBitStarzHi there,
Sorry for the slow reply, but sometimes I don't get notifications _(
Yes, that would be one of the suspicions as well, but he didn't confirm that for me. BitStarz has been very clear from the start that we do not accept US players.
Olle -
18 hours ago, pinnit2015 said:
In certain circumstances that isn’t a compliment mate
Ill get my coat
Ah, I got another nickname for that. They call me " Mr. Done in 60 Seconds".
- Afi4wins, ValDes and cocopop3011
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Hey!
Haha, that must be some error in the currency code. It's a total welcome package of 5 BTC, but the first deposit bonus is
a 100% bonus up to 1 BTC. That's good nevertheless, right? I mean, it's like 10,000 : )
Also, hey we do love Bitcoin
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4 minutes ago, cocopop3011 said:
Thanks once again for you response and help in the matter.
Sorry for the slow reply. Sometimes I don't get notifications
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Hi there,
So, a couple of things here (which are based on your previous forum topics which you didn't reply to when I asked).
As an example, your quote: " I’m wanting to close my account but I’m worried I would want to come back. Have any of you been successful with closing your account and really stopped online gambling ??""Big red flag as far as RG is concerned, but that might just be my opinion. With that said, I don't like to gamble (no pun intended) when it comes to responsible gambling cases,
and this makes me feel rather uncomfortable to allow you to play at BitStarz going forward.Olle
- ValDes and cocopop3011
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Hi there,
I'm sorry, but that answer doesn't make a lot of sense looking at your original post where you stated:
" I’m wanting to close my account but I’m worried I would want to come back. Have any of you been successful with closing your account and really stopped online gambling ??"That doesn't sound like you wanting to quit based on the lack of Bitcoin games, but rather it sounds like you're concerned about your gambling habits. Please don't take it personally
but that's my interpretation.
I'd appreciate it if you could hand me your BitStarz username at your earliest convenience.Olle
- ValDes and pinnit2015
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Hi there,
I see you never gave me a reply in the other thread, but yeah, you mentioned something about stopping gambling altogether.
Would appreciate if you could give me your username at BitStarz and in regards to what @cocopop3011 mentioned, are you
based in the US? Kindly note that we do not accept US players at BitStarz.
Please confirm.
Olle -
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On 1/27/2020 at 8:44 PM, pinnit2015 said:
He works for a casino, I can assure you he probably has more than 5 cents
Maybe not; 5 cents = a sheet of toilet paper in post Brexit UK
Haha, I'm a starving artist. I live off of the expired free spins on games people don't want to play anymore
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Hi there,
Just throwing in my five cents here.
What would be the reason for you wanting to close your account with us? Would it be due to you wishing to stop gambling altogether of fear of becoming addicted?
Olle -
8 hours ago, pinnit2015 said:
But you only came second this year though Olle?
I reckon if you didn’t have hacked or rigged games you’d have made top spot.
Haha! That actually made me chuckle a bit. Yeah, but it would be too suspicious so we deliberately lost to make ourselves seem more trustworthy of course
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Hi there,
I'm not sure if there's much I can say here to convince you that we are a legit casino, but licensing, trust here on AskGamblers, voted best casino and player's choice, rated 9.2/10 on CasinoMeister, only using licensed games, should mean something.
You mentioned you've been playing casino for 10 years. If that's the case, I'm sure you've experienced the ups and downs of playing casino games. You can have a super bad run, or a super good run, and the more extreme they are in either direction, the more unlikely they are. In other words, winning 2.4 million dollars in a single spin (which was the case at BitStarz last May) is rare, and losing the same amount of money without getting anything back in a super short period of time is also rare.
Now, at the end of the day, there are no guarantees either way when you gamble, which is the definition of the word itself. It's not an investment and should never be seen as such. I'm sympathetic to you not winning, but just because you don't win, it doesn't mean the games are not legit.Also, we do not make the games, as I'm sure you know, and have absolutely no control of them. So the same games you play at BitStarz have the same theoretical RTP as the same game somewhere else, and the fluctuations are down to luck.
Kind regards,
Olle
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On 1/10/2020 at 5:50 PM, globalgamer said:
I have to say your responsiveness and engagement on this issue goes a long way to re-establishing peace of mind. Somehow when we (the players of the world who know we are not up to something bad) are told we can't instantly withdraw our money, it gets a bit intense. Perhaps its a cultural thing. In some countries, where I have friends, their own bank may not Let them withdraw money without knowing what its for and some times it can take a few days. However where I am from and where I spend my time, that would never happen. If I walk into the bank to take out $500 USD in whatever currency and they say only after I bring them my birth certificate, I would literally cause such a scene in that bank and move my account elsewhere since it becomes emotional when any entity wont give us money that is truly ours, immediately. However out of fairness to the casino world, there are reasons I understand why you have to follow certain KYC policies (thanks in great part to the influence of the USA and other governments) and in the end, its probably not the hustlers, conmen, hackers, and sleeper cells who are hit by this, its the regular tax paying law abiding citizens who end up getting inconvenienced. Not much different than airport security, when the sketchiest person you have ever seen with more bags than you can imagine passes through with no issues, and the 80 year old grandmother is searched with a full pat down and bag check. Oh well, such is life.
Thank you for your comments and engagement. Much appreciated. You had me at 10 million Dollars in your comment above and the possible handshake if that happens. I watched someone put 50 cents in a machine last week and win 300,000 USD, so perhaps on a $5 bet this can happen (10 million would be pretty helpful I must admit, in fact I would settle for half that).
I already logged back into BitStarz and played with a lingering bonus so my appetite for your platform is coming back.
As always, in the end this was all solved. It got emotional. But I am at peace now.
Thank you.
Hi mate,
That's what I'm here for, and always happy to answer any questions you might have.
I can only speak for BitStarz, but I can assure you we're not going out of our way to make life hard for our players as far as verification goes. But as mentioned, sometimes it can be a bit tricky as we're not 100% familiar with the documents of all countries out there. There are people out there who do indeed try to fraud us on a regular basis, and we do our best to stay on our toes without that affecting our loyal and trusted players such as yourself.
We did have a player who won 2.4 million dollars in a single spin in May last year, and he was verified and cashed out within 10 minutes of every withdrawal he requested. So we do take big pride in processing payments fast as it builds trust (and is only fair). We always thought it was unfair that it's easy to put money in, but when you want to withdraw, you gotta wait hours or even days in some cases. Hence our 10 minutes on average cashout processing time, which we are extremely proud of and which you can enjoy going forward : )Best of luck at the games going forward and I hope you're having a good weekend!
Olle
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On 12/31/2019 at 9:31 AM, shahrukh88 said:
Hello Mr. OlleBitStarz, can you please tell me how much winning amount online casino will give a gambler without any pain for example 100$ to 1k$ weekly or per month limit, can you please suggest us so we can stay low under the radar to not get kick out without any reason thank you? (sorry for my english if it's bad)
Hi there,
I mean, the whole "Staying under the radar" sounds a bit concerning to me. You'll always be subject to a standard KYC procedure, and after that, we don't mind
if you cashout 100 dollars or 1 million dollars. But asking for KYC is standard anywhere you go, and we do not intend to make it more complicated than it has
to be
Olle -
3 hours ago, shahrukh88 said:
Thanks for your feed back on time i have to move another casino.
Hi there : )
Not sure if you saw, but his account is fully verified and paid out. Just so there's no confusion about us not paying him : )
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On 1/7/2020 at 10:56 PM, pinnit2015 said:
'Park more BTC in your casino, around $10,000 USD worth, and play it there and leave it there, then take out when ready to, etc'
Would that be a good idea?....- even the best run casino's can go belly up and you can Kiss that goodbye if something happens (unless UK and you have the highest protection for funds available), plus I think it might draw the attention of some casinos' compliance teams eyes when they normally have something in their terms about using the casino as a quasi financial institution.
This is a super valid point. Even though I, of course, can't share BitStarz Financials publicly here, we're solid in that regard, but times can change for any business, and the same goes for cryptocurrency exchanges, I mean, look at Cubits that went belly up after a fraud case and everyone with money there lost it all. I included. So there are some key things to always remember:
- Keep a lot of the BTC in a hard wallet
- Spread the funds around. -
23 hours ago, pinnit2015 said:
Haha! I'm actually Swedish/Scottish, so yeah, adapting to the constant 33 degrees year-round is no easy task. Then again, waking up every day seeing green palm trees as far as the eyes can see beats the dark and miserable 12 000 population city I was raised in. Oh, and god bless the inventor of the AC
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On 1/7/2020 at 10:42 PM, globalgamer said:
Thanks for the reply. I noticed your location is "the Malaysian Jungle." Not far from my current location
I do appreciate your response, quite meaningful.
I only have one account with BitStarz, so I am not violating the multiple account rule. Also, definitely not mixing up online casinos, since you are the only online casino I have played at for the last few years. I spend most time at land based.
My final closing question is simply this. How can it be that after 4 years (since 2016) of so many successful withdrawals from your casino, larger withdrawals as well, that suddenly I am required to verify myself - with no advance notice? It would have been ideal to receive an email saying verification will be required, or a message of some sort, rather than not finding out until making a withdrawal after I have made countless withdrawals from your casino for 4 years with no issues. That is the shocker, the frustration, and the way it was handled by support IMO wasn't ideal. Is this SOP, or is something else behind this, since I feel this is the underlying challenge that is being dismissed but in my opinion is central to my complaint. If someone plays at One Casino for 4 years, makes a large number or withrdrawals (and deposits) over the years, nothing changes, same deposit method (BTC), same withdrawal method, then suddenly withdrawal denied and documents denied and more documents denied and luckily I was able to find what was needed (barely) to get verified. In my country it is not easy to come up with these documents quickly, so it was quite a hassle (had to run around the city for hours and Lost a day doing this, which all seemed quite pointless since after all of this I was verified so it was in the end an unnecessary rat race for a 4 year loyal customer to experience.
The real killer is that I was about to park more BTC in your casino, around $10,000 USD worth, and play it there and leave it there, then take out when ready to, etc., and I am sure glad I didn't do that. It just makes me worried to put money in, knowing I may not be able to take it out. When people cant take their own money out, it is VERY frustrating. And I am not a new player, broken record here, but 4 YEARS withdrawing from your casino with no issues - isn't this a bit ridiculous? No disrespect intended but seriously I feel this is quite unfair and anti-best practices.
I was very certain I was verified by your casino 4 years ago. If not, how would you have allowed me to withdraw countless times for 4 years, and larger amounts than this time? If my memory is wrong such is life, but I am really sure I had to do that years and years ago and if not, why would you Let me withdraw all this time (and more than this time) with no issues until now?
Regarding being hacked, that is good to know and I will trust your assurance. However at the same time, if Yahoo, Uber, and major banks as well as governments are hacked I am pretty sure the same can happen to an online casino. Sometimes it could be an inside job, other times externally, etc. But I will trust your assurance on this, which is at least good to hear. Not sure how your backend software works as far as people gaining access to your files but giving you my vehicle registration, photo ID, DOB, credit limit, credit card number, home address, picture, drivers license, bank account number, etc., is a bit intensive and usually a bank would not even ask for that much third party information (they just need a drivers license or a passport, not a document with proof of address even though the drivers license already has the address. etc.).
Anyway, I see that the relationship is quite close with this forum and your casino, and almost instantly after you posted this comment they rejected my complaint, without even asking me any follow up questions first, so your record remains perfect, and while I did receive my money back from your casino, I am quite worried to put money in again since who knows what will happen next time.
Thanks for your time, no hard feelings, enjoy the Malaysian Jungle, and best wishes.
Hi there,
Awesome! So we're neighbors: )
I absolutely hear what you're saying, and it could be the case that you've had some withdrawals in the past and now, support has asked for some extra documents so to speak. It's not super uncommon but as a casino operator, there could always be scenarios where we have to ask for some additional verification from the player. We'd only ask for something that would be extremely relevant to the KYC and it could be for a variety of reasons, and we do try to make this as smooth as possible and it's not our intention to just make life hard on our players and prevent them from withdrawing. I always tell players that I'm happy to suspend the account and they can send me the requested docs if they're afraid they'll play away the funds pending verification. I think that's fair.
With that said, I know it's an inconvenience and depending on the country sometimes, we need extra time to verify that the document is valid as we're not super familiar with all IDs from all countries in the world : ) I thank you for your patience here and I'm happy that it all worked out in the end.
As your account is completely verified now, you have my guarantee that everything is OK for cashouts going forward. The only way this could change would be if you use a new payment method that would require additional verification as per the standard KYC. Also, if you win 10 million dollars, I might have to fly over to you and shake your hand. With that said, I totally understand if you're skeptical after this, but as I mentioned, your account is completely verified now. If you choose to play at BitStarz, I'd, of course, be very happy, but I respect your decision if you wish to play somewhere else too. Do whatever you feel most comfortable with : )
Any further questions, feel free to reach out to me directly, and I wish you the best of luck at the games, wherever it may be
Olle
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Hi there,
Cool, I've had a look here.
So, first things first, you haven't had a verified account with us here at BitStarz, at least not the one that you're referring to. Could it be the case
that you're confusing that account with another brand? Or could it be the case that you have more than one account with us?
I think that also addresses the question of a hack as well, as we cannot delete the documents you've uploaded. Even if you delete them on your
end, we can still retrieve the deleted documents, and there weren't any other ones that would result in a verified account. Also, I'm not sure
if a hacker would go about deleting documents from players if he/she had the chance to do so, and again, they couldn't delete the documents
either if they wanted to. So long story short, no we were not hacked : )
I can see your account got fully verified in the end and you managed to cashout some funds yesterday, and yeah, you haven't been verified in the
past so I believe this might be a misunderstanding.
Would be great to hear your thoughts.
Olle
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Hi guys!
Sorry for the slow reply here. I just wanted to acknowledge that I've seen the thread now and will read through this : )Olle
I wear white t-shirts. Oh well, look like our OP disappeared.
BitStarz Confiscated 4.5BTC
in Online Slot Discussions
Posted
Hi there,
I think you're missing some important points here.
First of all, there's a big difference in us denying a player the opportunity to play at BitStarz at our own discretion, and us
closing a player's account for breaking the rules of the casino. Also, your quotes about our terms are completely invalid
as we have a rule stating that players from the US are not allowed, which means that if you decide to play despite
us stating this, you cannot call on the rules for legal players.
Now, you can claim ignorance of the fact that you didn't know until after the fact that you couldn't play from the US, despite
not being able to select US as country and also claiming to have read all my posts in the forum here where I stated this just
a few days ago to clarify.
You not only entered Russia as country in your profile but when confronted about this, you confirmed that you were in the Ukraine,
and not in the US, until we requested a KYC, so you were, in other words, sticking to your lie for as long as you could.
As much as I sympathize with someone winning 4.5 BTC and not getting it, you were not allowed to play at BitStarz in the first place
but broke the rules and did so anyway. You made an 18,000 dollar profit from this, and I find it quite greedy to come and look for further
money when you've been paid half a year's salary in profit and deliberately broke the rules.
Olle