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JelenaIsakov last won the day on January 6 2017

JelenaIsakov had the most liked content!

About JelenaIsakov

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  1. So sorry Fiekie for these complications! Hope that ValDes explained how it works in casinos and it's departments! I feel bad about our withdrawal processing times, but bright side is that regarding our top priority plans for this year is to speed it up as much as possible! I agree it's the biggest flaw of our casinos. Feel free to contact me if any more delays occur or if your collected points aren't transferred to your new account and I'll see if I can help directly Don't worry about your winnings - well deserved and congratulations Sorry about confusion, delays and waiting - I promise
  2. Just to add an additional explanation why this scenario - we don't offer the USD currency anymore, and we can't change it per account, so it's the only option, therefore opening new account by us and closing the previous one, could be exception to the rules Hope it's clearer now
  3. No worries, another account was advised as the best solution by support themselves and won't cause any problems Hope the issue is resolved?
  4. Hi Fiekie and Valdes I did indeed reply to Fiekie's email, but there's not much I can do as Affiliate Manager, when T&C are saying this I thought some exception could have been made, but I can't interfere in support's job and I also can't make them act different than T&C are saying. Wish I could be much more of the helping hand here. I tried but, nothing really depends on me here, nor even of support staff. Opening a new account will bring you another benefit - you'll be able to get welcome bonus again (10 Free Spins on Gonzo, as a starter) If this means something to you.
  5. Yes, I think we're already speaking with Play n' Go team about possible cooperation Not sure about Neteller/Skrill and bonuses, that's more and more usual practice from online casinos, to prevent abuses - we had some in the past, so this was a solution..
  6. Hey thank you all darlings for the feedback! @Afi - we'll be certainly adding Play N' Go games, just not sure when exactly. The plan is to do so certainly at some point, maybe in the end of this year @Coco - hope to see you there and hear direct feedback @helena - darling, what username you use? I want to check if my support can tell me what's the issue. In the bottom of the websites are also some other methods listed, in case you can use some of them. But I want to check why your credit card is an issue @Leo - Thanks, good point Although it depends on the brand (minimum d
  7. Hellooooo my dear and fellow AskGamblers community All good with you? I've been pretty much busy, because we launched great new brand - Casilando Casino I see there are already some reviews from you and I'm happy you already noticed it. So, besides 21 Casino, Fruity Casa, Amsterdams and Playgrand, you can contact me for everything related to Casilando too AskGamblers' players have a special offer of 200% up to €400 Welcome Bonus which you can get via this link HERE Hope you'll like Casilando, can't wait to hear more opinions and experiences! xx
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  9. So lovely Pity that seems that only on these holidays friends and families are all together and celebrating mood is on. It should be if not the whole year, then at least much more often. Coco, I didn't know you don't drink alcohol at all You're a legend even without it! Last night was Christmas Eve here, so I organized traditional gathering with a few friends, drinking mulled wine, but a lot of other friends stopped by and it turned into an awesome home party! So unexpected, but great!
  10. Thanks dear Coco and Raptordinos!! It was nice, but nothing more than a regular weekend How did you celebrate? Thank you so much for the nice wishes
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