Casumo-Support

I'm very sorry to see you are disappointed with your experience at Casumo. I understand perfectly well that losing is never fun and especially not if it the decent winnings haven't appeared in a long time. I assure you though that as a site we treat you as any other player, but what we can't have an affect on, is whether you will win or not. In the casino industry the winnings are never guaranteed so unfortunately the streak you are having is very much possible. We also can't affect the winning chances from our end as we rent the games that's on our site from game providers. The way it works is that our site mirrors the games played on our site and the rest is done on the game providers end. Gambling is a heavily regulated industry and there are laws to protect the fairness of playing in an online casino. The way this is done is that the game providers use a Random Number Generator (RNG) that every round goes through. Every game provider is obliged to use this to keep the results random. This is also regularly inspected by gambling authorities to ensure that every game 'spits' out winnings randomly. If these checks failed they would lose their license and wouldn't be able to operate any longer. I'd also like to add to the statement that you've tried playing same game on different sites and it pays different. As it doesn't pay the same, you come to the conclusion that we have rigged games and I would like to add an example. Let say you would flip a coin on a Monday and a Tuesday (heads or tails), on the Monday you somehow manage to do 100 wrong guesses and on the Tuesday you managed to get 100 right guesses. Would that then mean that the Monday affect the outcome and you don't to coin flips on Mondays? When you play a slot game, every spin has more than thousands of different outcomes. Meaning that just because you've played 10.000 spins and didn't win a single one, you're not more likely to win on your next round. The chance of winning will be the same on all rolls and the RTP (return to player) is only based on the total gives and takes of one game. The same way of flipping the coin, you have 50/50 chance of getting right, and it doesn't matter how many right or wrongs you've had before or if you've done better on Mondays or Tuesdays, the next flip will still have a 50/50 chance. Another example would be that lets say you would have a 10% chance of winning on a spin. Most would think that spinning the spin 10 times would at least give you 1 win, but that is incorrect. Because it's not measured in that way, every single spin has a 10% chance, it's not that 10% of all your spins will be a win. I understand your view if the luck haven't been there for you. I really hope it will be better, so that you could enjoy some winning times as well. And if my explanation isn't clear, please tell me so and I'll try to explain it more in detail. When reading through the thread I'd also like to point out some smaller details. When it comes to Trust pilot, I would agree with @pinnit2015 and you cannot really trust most of the reviews. Trust pilot even allows companies to pay them a monthly fee, and in that way you can remove/hide bad reviews. I think one need to go through multiple review sites to find a more broader view. When it comes to Gambling authorities should have more pressure on the Casinos, I'd say that they have quite a push and pull. We have a lot of people complaining about the amount of push they have on Casinos. Take the KYC (know your customer) point of view, where documentation comes in play, such as ID, proof of address and source of wealth etc. This is a sector where a lot of players complain about the intensive research we have to do. Which is understandable in a lot of cases, but it's necessary for the industry to stay safe, both for players and casinos. But mainly it's put in place by regulators, and they keep a tight leash. All in all, the regulators are doing their work of keeping the casino market safe and secure for all parties involved. Lastly I'd like to mention the comment you made @casinoreviewer11 "If you were on a jury would you find a person not guilty before the trial began?". This is exactly what you've done with your original post, you've discredited us (Casumo) before finishing a complaint to the correct authorities to find out the truth. We will of course abide with anything needed for said investigation, if such investigation would take place, and we're looking forward to any updates. Kind regards, Casumo Louis

Wawaweeewaaaaa! Now thats what makes even us Ambassadors twerk! No max cashout of course. How boring would that be? Just jump on the Casumo chat and check out if you need to verify your account. I guess the only remaining problem now is what to do with all that extra bling Big congrats to you on behalf of the whole Ambassador team!

Hey hey hey everybody! Results are in! On time! Like promised Right?!... No guys, big thanks to you all for sharing your likes and dreams we should probably hire you all All of you guys have a little something in your parallel universal goodie bag of valuables (meaning the valuables in your Casumo account ) to enjoy now. If Pinnit 2015 and Leodubbed could let me know of their Casumo accounts then you guys can also bite your chunks of the cake As always, if you have any other out of this world ideas, that are too crazy for others, let us know and we'll see what the future brings!

Casawesome ideas and feedback from everyone! Some stuff I can already give you the good news on regarding your future wishes Fiekie247. Here it is: Reel race cash, is has been, and will be wager free in the future. So give it a try, and if you win, the cash is yours to do whatever you wish with. On the other hand, winnings from free spins that you get from reel races have a wagering of 30x, but who knows, that might be something that come to change in the future. Free spins campaigns, you do not need to wager your deposit 25x. Only the free spins winnings are bonus cash, and need to be wagered 30x. Maybe you have mixed it up with our deposit bonuses? those have a wagering requirement of 25x. I might understand you wrong, please tell me in that case Keep em coming!

Hi there Afi4wins, There is just one Alex, the one and only. But there is also the Casumo-support, the team of Awesumoness! To participate the only thing you need to do is write one thing that you like about Casumo & one thing that you’d like to see at Casumo in the future. These immaculate and witty answers are supposed to be written as a new topic, in this thread, and after the raffle is completed we will post the winners here in this thread, Bang-shang-a-lang A-mahmah-sing, we can barely wait for all the pure awesumoness! So much wow. So much excite. Too-dee-loo, Casumo Louis

Two years on AskGamblers, oh how time is moving at the speed of light when you are making new awesome friends. To celebrate the anniversary there will be a raffle with bonus cash, free spins and deposit bonuses up for grabs. Woowza! To participate, simply tell us below one thing that you like about Casumo & one thing that you’d like to see at Casumo in the future. Don’t forget to include your username PLAY AT CASUMO You can participate until 23:59 CET on 30th of April. You are only allowed to submit once. Rewards will be paid out 24 hours after the raffle has ended. Deposit bonuses and bonus cash has a wagering of 25. Free spins has wagering of 30. Casumo Terms & conditions apply.