vinny47

Hi Vinny.
 
Yes, I had a similar issue some years ago at one casino, but I cannot remember at which casino it was. The game I was playing on my laptop got stuck, but despite doing everything that the tech team had suggested, the problem couldn't be resolved on my side. Yes, I tried all kinds of things, like clearing all my caches, temp files, making sure that my drivers were all up to date, but yet the game would not start up and returned back to that same hanging page.
 
In the end, the tech team had to do a reset of my account at the casino - but everything was restored back to where it was when it hung up. I was lucky the game was not in free spins or bonus mode, otherwise, those would have been lost, as in your case. Nonetheless, I cannot be sure of this (lost of the free spins) and only the tech team can tell you what would happen if your account got reset.
 
In another almost similar case, another game also got hung, but after I updated some technical drivers for my laptop (using IObit Driver Booster), everything was resolved. Maybe this may resolve your problems too. Give it a try. 

This is why I never play on my phone without pressing RECORD!
 
I’ve posted things from a game not triggering free spins to a game taking double off my balance per bet!!
 
Always record. Every month something fishy happens.

Thanks pinnit. I have contacted the casino but no answer yet. I took your advice and read the game help section, it seems the coin accumulation doesn't trigger the jackpot game. Each game is independent and the jackpot game can be launched anytime. Hey ho. Thanks again for the advice

Well the only advice i can give you,always ,always when it comes to receiving bonus this way you should safe all your transcript chats with whom ever you talked to..I always safe chats and that way you have kind of proof 

It is a big fine although the company as a whole made around £300m profit last year. It's a profitable industry this gambling.....for some

It is a big fine although the company as a whole made around £300m profit last year. It's a profitable industry this gambling.....for some

It is a big fine although the company as a whole made around £300m profit last year. It's a profitable industry this gambling.....for some

Yep I seen this on the tele today I couldn't catch the full story with the kids screaming but knew it was something to do with money laundering. Quite a hefty fine that!

It seems William Hill are one of them. They've received a £6.2 million fine today.

A little 300x winner on rainbow riches

20 deposit, took 300% match bonus withdrew 200.

First big win of this new NetEnt game.
 

 
 

 
 
I was stunned when I saw this
 

Great hit, Vinny!

I'm glad to know everything went smoothly and you are not 2K richer than a week ago!

@ vinny47 I am glad everything went smoothly for you!
 
Congrats!

Hey and Thanks for the welcome.Just an update on this, I had the £2000 deposited in my account yesterday after a slight delay. I'm amazed it went through as I was expecting problems because I had used some bonus funds.
Fair play to Karamba though, my new favourite casino

Hey and Thanks for the welcome.Just an update on this, I had the £2000 deposited in my account yesterday after a slight delay. I'm amazed it went through as I was expecting problems because I had used some bonus funds.
Fair play to Karamba though, my new favourite casino

Hey and Thanks for the welcome.Just an update on this, I had the £2000 deposited in my account yesterday after a slight delay. I'm amazed it went through as I was expecting problems because I had used some bonus funds.
Fair play to Karamba though, my new favourite casino

A little 300x winner on rainbow riches

A little 300x winner on rainbow riches

A little 300x winner on rainbow riches

A little 300x winner on rainbow riches