Johnnygotthebone

But..... His last email to me clearly states my bonus rollover was not complete? Which is not the case. It was complete.....

Ok. So basically the 100 was like a loan? Would someone, if possible, point out exactly where this is written? I read the T C, I can not see where it says this. If this is the case, then I am wrong and I will move on

Hello. I am starting this new thread from scratch. I want to know if I should let ask gamblers fight for my 100 dollars. I like 10bet and don't want to cause trouble for them but if I am due 100 dollars, then I want it. Here are the facts. Everything said here is exactly as it happened. I opened account at 10bet I used bonus code ASKMOB from here and got bonus Wager requirement was 25000 I lost my deposit and my bonus. Balance was under a dollar I closed account. Sarah(promo dept) sent email with this Hi Johnny, Just wanted to let you know I have credited your account with a CAD100 mobile slots bonus to enjoy some spins on the house. The bonus is there for the next five days though! Just reopen your account and have fun. Feel free to contact me if you need anything or if you have any questions. Good luck and enjoy, Sarah 10Bet Team I accepted I reached nearly 3k Wager requirement was 35x this bonus. The ASKMOB original bonus was not automatically removed. While I was playing, that bonus was getting reduced from 25000. Sarah made it clear to me, she would do it manually because their system does not Once she saw that 3500 was wagered, she removed all bonuses manually I was left with a little over 2k in cash and no bonus I cashed out 2000 I received 1900 today 10bet said that since I cashed out, I forfeited the 100 dollars???? I had sent an email asking for conditions prior to playing. Her response..... Hi, No cap, the rollover is 35 x bonus amount. Standard terms and conditions apply – go to “general rules” from the navigation and scroll down to Casino Bonus Rules. The bonus is valid only on mobile slots, no progressives. Good Luck and Enjoy! Sarah A few more emails were exchanged..... I want to withdrawal 2000. I have met the wager requirement for the 100 cash back bonus that you gave me. How can I withdrawal 2000. I am in canada. What do I do. I think you need to liberate the funds before I can cash out. I will forward you all my id. I just sent it to another casino where I am cashing out so I will just forward the same email over. Johnny Sent from my iPhone On Jun 19, 2014, at 3:24 PM, "Casino 10Bet" <[email protected]> wrote: Correct, we will manually remove all bonus from your account once your total bets starting today reach 3500 CAD. We are sorry for the inconvenience. Good luck! Sarah And a few more while I was asking about my 100 dollars...... On Jun 19, 2014, at 5:13 PM, "Casino 10Bet" <[email protected]> wrote: Hi Johnny, In order to request a withdrawal you need to log-in from a non-mobile device and submit this through your account entering your payment details there. Your funds are now rollover free. Congratulations on your winnings! I hope you’ll post a nice review about us on AskGamblers. Sarah, 10Bet Team Did they cheat me out of 100 dollars of not? Am I wrong? Final email to me on June 20th...... Dear John, The 100 CAD cannot be refunded as your bonus rollover was not comleted when you requested your payment and the bonus was cancelled. Regards, Alex G.

10bet money received. But they stole 100dollars from me. I want to open a case here and let y'all decide if I am right. I know i am.

U r starting to make me look bad Val! Your screen shots are better than mine

True. But Rome is now filled with Gypsies!

I have realized that the only reason my payout took so long is because it was the first one. Now that I am set up, it should not take more than a week to get paid in Canada. Just for your info. They are legit!

I stick to a limited number of games. All these screen shots u guys post are like Greek to me..... I have no idea what they are. Lol Nice hit sir. I hope u keep hitting. And hitting. And always in a good mood(this way you'll never ban me

10bet response..... I asked for withdrawal 2 weeks ago...... Dear Johnny, Please note that your withdrawal was processed on 29 of June. We kindly ask you to wait until Friday - probably the money has to arrive by then. Kind regards, Gabriella S. 10Bet Customer Service Team For any further assistance please do not hesitate to contact us. E-mail: [email protected] Tel: + 359 (0) 32-502023 Fax: + 44 (0) 8707518588

Money received. 2800 exactly. These guys are ok 10bet...... Still nothing.

K. I hope he can get them off my PC. I have some nasty wins!

Am I allowed to post a picture of a brick and mortar casino jackpot? I took one from my phone, backed it up on my iTunes PC and have no idea how to get it back My friend will let me know how. If allowed, I will post them.

Hi ValDes. This is my final word on this matter Sir. I sent them this email minutes ago. You may decide to leave this thread open or closed I appreciate your efforts. I ask you to now let it be. Please don't make any efforts on my behalf anymore. I want nothing from them. • The logs indicate there was a period of inactivity (approximately 15 minutes) prior to the reported issue. Yeah...... It's called a 250 deposit! • When play resumed there was a bet made without the superbet. This suggests that the game was reloaded after the inactivity, perhaps due to an idle timeout. Yeah, lie! All bets had a superbet. 5 dollars a spin. Their own logs show it????? • The next 2 spins after this no-superbet wager, when combined, produce the result indicated in the screenshot we were provided. Yeah, three orbs fell and it didn't trigger! • The server logs show that the results represented in the provided screenshot did not occur during this game session. Yeah, because your company messed up! I really do appreciate your work Val. Ty It's over..... Hello john. I read through the email. All is good. I will end this ordeal on a friendly note. Since the beginning, your rep Lucas has done everything possible to discredit my photo and my claim. I deposited 1000 dollars into your casino without hesitation. I really liked the format. I liked the games and the speed of the games. There was no stalling. It is really sad the videoslots.com did not take the appropriate measures to make me happy. I never asked for the orbs not to trigger. They didn't. Next gen is an even bigger disappointment. Their political damage control response repulsed me. I never thought in my wildest dreams that a large company like this would not accept responsibility. What happened was exactly as i stated from the beginning. Every detail was accurate. Failure on your part to make me happy is also a disappointment. The only thing that you guys did is try to cover your , not a$$es, but your whole reputation. I think if you would have even offer me the 5 dollars back, it would have been more professional than the way you dealt with this matter. I understand u have thousands of players at any given moment, but keep in mind, every player counts. Not one time, did Lucas, next gen or videoslots address the issue directly with me. Everything was public-ally done. Typical of someone who is not running an honest business. I honestly believe that videoslots.com is not an honest casino. Between your so called bonuses and this whole ordeal, I am certain that you should rank below standard levels. I know exactly what happened with the orbs. Somewhere between my iphone and your outdated servers, it froze. Even if all 5 reels spun. I can imagine how many other people have not even noticed this. If your servers are capable of doing this to me, then they are capable of robbing a progressive jackpot from someone else. For future reference, I suggest that you deal with issues like this on a more personal level with a client when he/she has a complaint. The way this was handled, is far worse than a politician who just got caught! Close my account please Johnny Sent from my iPhone

Ty. Coco I expected nothing less In challenge anyone to say that videotape.com looked after my best interest. I challenge anyone to point out any lathing said by Lucas or their support on these forums that was in my best interest. Anything b All Lucas did is try to prove me wrong. Never once PM me. Never actually directed a post to me. All he did was try to disallow my claim. Never once did he try to help me figure this out. Videoslots.com has proven the value of other casinos to me. They turned out to be a real disappointment. I can not believe the 15 first lines of nextgen response. It want even directed to me????? I hopefuls never happens to any of you who play. Nex gen and videoslots are now off my playlist. Be careful if u play there.

It's all good toilet. Imagine they came back claiming technical problem? Imagine the consequences. On the lWalmart" forum, others are already starting to say similar stories about glitching. Nexgen would lose all credibility if the admitted their servers made a mistake. 15 years ago or so, a guy went to casino de montreal and worked over the casino. How. He played the computerized keno game. It was not only him. There was a draw every minutes or so. He sat there and wrote down all the numbers. Every draw. After 5000 draws, it started to repeat! He F'd them 19/20 three straight times until they caught on. My point is, every company who provides software make mistakes. Nexgen computer probably saw I was gonna get paid 50k or even 100k and it froze becAuse their payout for that month had probably already exceeded their internal limits. This whole thing is just too funny now.

People from another forum(walmart type) are commg here and sharing my thoughts on there. As I am banned

Hey coco. I spun. Three orbs fell. I waited a minute. Nothing. Snapped picture. Waited a bit more. Spun. Logged out. Emailed videoslots. Logged in again and played about 10-15 minutes after original log out. English is not my first language but if I understood correctly, what they say does not make sense? If u look at the screen shots that they put on here, when Lucas insinuated I stuck two pics together, the time is seconds apart from the two? Their response makes no sense to me. Their response is an advertisement for people who are waiting for the result. This is not A statement to its player(me), it's a complete advertisement to do damage control. Read the first 15 lines. Can someone post a list of all nexgen games please. I will never ever drop a penny on them again. I hope they don't make Thunderstruck II

I just read next gen response again? 15 minutes delay? The only 15 minute delay was after the orbs fell and I waited and emailed videoslots. After I emailed u I played again. There was no delay of 15 minutes prior to the orbs falling. The response from nexgen make absolutely no sense if they are saying 15 minutes between the two spins? Even your logs show it was seconds apart? 15 minutes from 3 orbs to next spin have nothing to do with this issue?

The liberAl party of canada needs candidates. Lucas, maybe you and the people at next gen should run. I am sure y'all would win All good. It was probably a connection issue with videoslots servers at the end. Maybe you guys need to upgrade? Only reasonable explanation.

Oh. Sorry. Hope all gets better soon. Time heels all wounds!

0n June 27th Greta called me at 8am telling me it has been processed.

I still have not received withdrawal. I am gonna wait to get withdrawal before in over the bank error. Euro palace and 10 bet time for withdrawal is unacceptable. Unacceptable. 2+ weeks???

Complainers last message over at complaint........ If these are not stall tactics from casino then i dunno what it is!!! WOW OK so now they are saying they recieved my photo id but still need a utility bill when I sent a stamped bank statement that I used to claim my money at 2 other casinos!!! and my bf pays the utilities, ALSO now all a sudden they are asking for the front and back of my credit card to be scanned when I have 20-30 mails saying nothing about that ...just asking for photo id and proof of address HORRIBLE I hope lots of people read this and see how you treat customers like 45 days seriously now you are adding stuff to the list WOW

I have emailed them 3 times to raise my deposit limit so I can repay the 250 that my bank stopped. They never answer me???? I do not understand these people. Are they so big that they don't care? I pay my debts, always. Even though my bank decided to play police, fact remains that I owe them money and can't deposit because of deposit limit. I will call them tomorrow. Awkward situation. I owe a casino money. Lol

Exactly what's stopping a pro from playing online blackjack from counting cards? What if a player doesn't count cards and wins? Do they take money away? It can not be proven? So how do these online casinos stop card counting. The reason I ask, when I used to play live. Inwod bet eg.... 1 1 1 20 10 1 1 1 50 without ever counting. Sometimes I would win. Is it safe to play online?