Hellridah

I'm sorry , But I'm going to start talking about this after playing tennis for over 5 days over documents and making a simple bank withdrawal they keep reversing my withdrawal due to "details being incorrect" I've told them over and over the correct details and I keep getting the same response I dunno am I seeing things here are we calling this place number 2 without a rep never been through such garbage honestly . Can't card withdrawal , went through a ridiculous verification process that dragged on for ages costing me money to get the right documents from the bank , and keep rejecting the payment method due to bad details its shocking bro trust me I don't start talking about these things unless I've gone through the process and this is far enough . Honestly I just want to punch the screen dealing with these guys my brother and law works for the dam bank and their trying to lecture me after putting me in a nonsensical loop over bad details . I'm going through this process and resolving it slowly and I'm going to post the rest of the experience so that others do not full into the same confusion end of the day the mission statement here at AG is to help the player so I'm just doing my part as well as I've done in the past helping the communication synergy between casino's and players . Its been like climbing the 100k steps up to the monestary in tibet but im getting somewhere and once I can confirm what the deal is with bank account transactions i will advice how things are done here they seem to have been not asking for all the correct details its number 2 at AG and I want to get this sorted so that other customers are confident going forward : I remember thing like this happening at other casino's I guess you could call it working out all the nooks and crannies . Ok this is for all from the asian/pacific region + anywhere I guess when it comes to dealing with this casino you need to keep this is mind for bank withdrawals 1. See the box above where it says clearing number its the first six digits of your bank account 2. The Bank Account part is your (Iban) but you only use the last 9 digits of your account number 3. Use the name on your Bank Statement don't leave anything out and make sure if its BIG AND BOLD make it big and BOLD . 4. Don't forget the amount at the top . Do that and :

Correct.

Just looking for the Impressario Casino Rep if we have one ? All I know is the top 2 casino's that were voted in are causing me grief and there's no rep Impressario can't even figure out a withdrawal to a bank account wtf dude . So the complaint on winz.io got rejected because of the "investigation" guys that's an excuse that people use to delay things if we are tolerating that then there's no point to doing complaints they will just run rings around us and that number 2 casino is having trouble figuring out a simple sort code and swift code . I fixed the problem with WINZ.IO Casino its resolved now and I guess ill fire another complaint over Impresario and the endless "attempts" to make one simple bank transfer krikey .

All honesty yes they have been but there's these times where they just go batshit for some reason not sure how RTP's can be lowered without breaching the terms of the license ill admit its much to risk if you had a regulatory authority breathing down your neck krikey i wouldn't stuff around and take risks . Also our number 1 and number 2 casino's Winz.Io and Impressario Casino both need active reps to maintain communication synergy between casino and community with the ability to solve problems could the case of a few Nooks and crannies to work out but once you have a Stable , and Working Model in place you can make money , increase reputation , and enjoy some positiveness going forward . [looks reflective about the old days]

They weren't specific just said they were waiting for a "final" response from the payment system I've been through this before with a previous rep they need better communication synergy with their payment provider obviously someones made a stuff up who knows AG has my complaint and the details about the thing . I'm assuming their checking the reason why a visa payment was made and then was reversed they've actually received the money back after making me jump through hoops over the matter.

Krikey what choice do I have guess ill launch the complaint : keep getting told its being "looked into" how much brains do you need to understand that you sent the payment incorrectly because your system is flawed or ..."someone" pushed a button incorrectly which I doubt as you don't miss WINZ.IO you know that and I know that so lets drag this out [rolls eyes] .

It's simple really they have a mickey mouse operation that can't even get a transaction correct and is turning something simple into a three part saga rep could step in and fix this mess and take notes its obvious what the situation is their stuffing me around that much is clear over 1 payment . I wouldn't piss on this operation if it was on fire right now

Nah we got passed that this is just about payment now and their horsing around now its a 3 day wait for the reversal pathetic .

This is the rubbish im having to put up with they took money then put it in : It's not even a joke anymore : Conversation with Winz Started on August 30, 2025 at 01:50 PM Sofia time EEST (GMT+0300) --- 01:50 PM | Tane Marshall: Hello 01:50 PM | Marina from Winz: Hello. Thank you for contacting us! How may I help you? 01:50 PM | Tane Marshall: [Image "image.png?expires=1756555200&signature=bc7b1ac54c0b3e628be0255f836ed33e20efd8f210b27266748db17b8863dd21&req=1tdqxV78qj5k2hL085Zhod6CCkybcnlfSHycful3ugMOtaBiF9hXXnUYaMi0%0AexVuFQPfYyXd29%2FI%0A"] Yeah this isn't even a joke anymore : 01:50 PM | Tane Marshall: why did you do a visa reversal then put money in ? 01:51 PM | Tane Marshall: You took money then put money in ? 01:52 PM | Marina from Winz: Please hold on for a couple of minutes while I check the information, and I'll get back to you shortly. I appreciate your patience. 01:52 PM | Tane Marshall: I'm still owed 416.38 01:54 PM | Marina from Winz: As far as I can see, the last transaction was successful on our end. The funds were not returned. I recommend contacting your bank's customer service for clarification. 01:55 PM | Tane Marshall: no a visa reversal was executed you took funds 416.38 01:55 PM | Tane Marshall: then paid funds 416.38 01:55 PM | Tane Marshall: zero received see the evidence 01:56 PM | Marina from Winz: We do not debit funds from your account unless you have submitted a request in your profile. I recommend contacting your bank to clarify the situation. 01:57 PM | Tane Marshall: you can see it clearly 01:57 PM | Tane Marshall: this is all live on a forum what are you guys doing ? 01:57 PM | Tane Marshall: https://forum.askgamblers.com/topic/12662-winzio-casino-support-thread/ 01:58 PM | Tane Marshall: Your processor messed up and took money 01:59 PM | Marina from Winz: I understand what you mean, but as I mentioned, we do not debit funds if the request was not submitted. You need to contact the bank to clarify the situation. 01:59 PM | Tane Marshall: bank didn't excute the visa reversal which took funds from my account this is clear and evident basically theft was commited 02:00 PM | Marina from Winz: Could you send me a statement in PDF format? I will forward the request to the payment system for additional review. 02:00 PM | Tane Marshall: and then funds went in bank wont know anything about it 02:00 PM | Tane Marshall: what review you should know what your processor did 02:01 PM | Tane Marshall: im going through a heap of rubbish over a simple withdrawal this is turning ridiculous 02:01 PM | Tane Marshall: ill try to block the reversal at my end 02:03 PM | Marina from Winz: I understand that this is an unpleasant situation, but please do not worry. Send me a statement showing this transaction and I will immediately submit a request to the payment system to investigate. 02:04 PM | Tane Marshall: very well standby 02:07 PM | Tane Marshall: [Attachment: "Bank Statement1.pdf"] 02:10 PM | Marina from Winz: [Image "image.png?expires=1756554300&signature=4e6edf760c8ba262631d1a5a19908e0130a190f9a95d2f444861583b7b398e7e&req=1tdqxVD5qDRk2hL085ZhoX%2Fs2BCwVdYl%2Fkd6xrHwMTofz2KCqFOLOEvxtV3a%0AWg%3D%3D%0A"] 02:10 PM | Marina from Winz: I will submit a request based on this screenshot, but could you please click this button and save the data directly? 02:13 PM | Tane Marshall: a moment please 02:16 PM | Tane Marshall: what's that i only see a magnifying glass you are provided with a bank statement i was just talking to the bank 02:16 PM | Tane Marshall: the visa transaction was sent then reversed 02:16 PM | Tane Marshall: not at our end at your end 02:17 PM | Tane Marshall: why are these issues occurring 02:17 PM | Tane Marshall: this is ridiculous 02:18 PM | Marina from Winz: I have already forwarded the data for checking and we will notify you via email as soon as we receive a response. 02:19 PM | Tane Marshall: krikey a transaction was sent and its obviously been reversed the short cut is just to push the 416.38 back into the balance and we execute a bank transfer 02:19 PM | Tane Marshall: thank you for all the stress by the way thank you 02:20 PM | Marina from Winz: Please don't worry and keep waiting. As soon as we have any information, we will contact you immediately. 02:21 PM | Tane Marshall: sounds like your processor is messed up 02:23 PM | Tane Marshall: not much information to see the processor executed a transaction then reversed it 02:24 PM | Tane Marshall: and im still owed the money 02:24 PM | Tane Marshall: it will reverse over the period of 3 days this whole process is just stuffing me around --- Exported from Winz on August 30, 2025 at 02:25 PM Sofia time EEST (GMT+0300) Obviously the left hand doesn't know what the right hand is doing .

[shrugs] no choice really it is what it is . Update 30.8.25 10:37 Pm : Conversation with Winz Started on August 30, 2025 at 11:59 AM Sofia time EEST (GMT+0300) --- 11:59 AM | Tane Marshall: Hello 11:59 AM | Helen from Winz: Hi there, thanks for reaching out! 11:59 AM | Helen from Winz: How may I help you? 12:00 PM | Tane Marshall: Helen why is my withdrawal still being reversed I've waited 24 hours 12:01 PM | Helen from Winz: Please be informed that you have reached your withdrawal limit for today in accordance with our Terms and Conditions https://winz.io/terms-and-conditions (https://winz.io/terms-and-conditions) 12. WITHDRAWAL POLICY. It has not yet been 24 hours 12:01 PM | Tane Marshall: I even timed it 12:01 PM | Tane Marshall: Last support agent said 18 hours 12:01 PM | Tane Marshall: its over that now 12:02 PM | Helen from Winz: Please request a new withdrawal, it will be reviewed accordingly. 12:02 PM | Tane Marshall: I'm just going by what I was adviced ? 12:03 PM | Helen from Winz: I understand, as mentioned above, please request a new withdrawal 12:03 PM | Tane Marshall: okay ... 12:04 PM | Tane Marshall: done 12:04 PM | Tane Marshall: for reference : 03:39 PM | Arthur from Winz: Sorry for the confusion. What was meant here is a 24 hour period as a day, not calendar one. So you can make another cashout in 18 hours 12:04 PM | Helen from Winz: Thank you! As I have checked, last withdrawal was approved, it was just rejected y the system 12:05 PM | Tane Marshall: ok thank you for your time 12:05 PM | Tane Marshall: that will be all for now ...hopefully 12:05 PM | Helen from Winz: No worries! Have a great day 12:06 PM | Tane Marshall: 12:07 PM | Helen from Winz: Please use another payment method, as I have checked, it was once again rejected by the system. 12:12 PM | Tane Marshall: no i shall remain using my current payment method obviously it hasn't been 24 hours in the system 12:12 PM | Tane Marshall: by your calculations how long do i have to go ? --- Exported from Winz on August 30, 2025 at 12:13 PM Sofia time EEST (GMT+0300) After a few more rejections as their Processor was not working right I flushed the cookies , cleaned my computer of all cookies , reset my ip , and machine id and gee golly gosh batman the transaction was successfull ! I'm grumpy about being put through this process they need to increase maximum cashouts per day it ridiculous we can make unlimited deposits its flying the number 1 casino flag I suggest they modify their modus operendi , terms and conditions , Their Processor , website software synergy with the payments system , and I'm sure they can have a rep here I'd put that on the list as well . enough said im done , -Tane

The same i was just a little tired forgot to add the rest

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Hi there , I seem to be having an issue with a withdrawal a maximum amount of cash outs rule was invoked on me just before when I struck the third withdrawal persuant to the terms and conditions : https://winz.io/terms-and-conditions Your cashout at August 29, 2025 10:23 for the amount of 410 NZD was canceled. According to our T&C, players wagering in EUR can make up to 2 (two) withdrawals per day and up to 7 (seven) per calendar week. More information can be found here: https://winz.io/terms-and-conditions It would seem that it is a new day and I had another rejection due to the rule I'm confused I don't see anything in here that relates to a time period forward from a cash out only reference to a calandar week : Conversation with Winz Started on August 29, 2025 at 03:36 PM Sofia time EEST (GMT+0300) --- 03:36 PM | Tane Marshall: Hello 03:37 PM | Arthur from Winz: Hello, Tane 03:37 PM | Arthur from Winz: How can I help you today? 03:37 PM | Tane Marshall: Hi Arthur I seem to be having an issue with a withdrawal 03:37 PM | Tane Marshall: I was adviced earlier that only 2 withdrawals per day were allowed it is now a new day 03:37 PM | Arthur from Winz: Let me check that 03:37 PM | Tane Marshall: [Image "image.png?expires=1756473300&signature=05680ff21d862f085dc733cbd4c7b0f0e41fc047681dcc83a88ec3f9cdfdd3ac&req=1tdrxlj5rDFk2hL085Zhof5gZWb60Z%2BIQCqSfGA9otOpUcr2kl1FXV9KTmFH%0A6A%3D%3D%0A"] 03:38 PM | Tane Marshall: [Image "image.png?expires=1756473300&signature=ed35881896cebd5231ebc9ba91a24fcdd3f2c90e3e974a860a6b6419811d9e28&req=1tdrxlj5qD5k2hL085ZhobrvvG1VgdWhQKivfWqb7dsliw9p0qcnvPeu546N%0AaA%3D%3D%0A"] 03:39 PM | Arthur from Winz: Sorry for the confusion. What was meant here is a 24 hour period as a day, not calendar one. So you can make another cashout in 18 hours 03:39 PM | Tane Marshall: that's not very fair it only talks about per day not forward from the cash out 03:40 PM | Tane Marshall: I don't recall this ever happening 03:40 PM | Arthur from Winz: I understand that, however that is how it always was. The next cashout can be made in 18 hours only 03:40 PM | Tane Marshall: yeah its based on the calander week : According to our T&C, players wagering in EUR can make up to 2 (two) withdrawals per day and up to 7 (seven) per calendar week. More information can be found here: https://winz.io/terms-and-conditions 03:42 PM | Arthur from Winz: So it refers to 7 withdrawals per calendar week, not towards the ones you can make per day 03:42 PM | Tane Marshall: yeah im within the rules if im not please cite the specific section please 03:45 PM | Arthur from Winz: Per day here means 24 hours period as a day as you saw in the email. I know it is frustrating to wait this out, but ot can only be paid out in 18 hours 03:45 PM | Tane Marshall: yeah there's no mention of a 24 hour period 03:45 PM | Tane Marshall: [Image "image.png?expires=1756473300&signature=08e5e38cd7587685f17bb43a32ffcef5a4188e2b7797360e5694500fc881b654&req=1tdrxln%2BpDZk2hL085ZhoefunYELOsRYFXIdjLrS1IN9ZfBTzvxygJGAKUJS%0AlA%3D%3D%0A"] 03:45 PM | Tane Marshall: these are your rules not mine ok 03:46 PM | Tane Marshall: yes but your rules are based on the calander week and it doesn't specifically state anything about a time period forward from a cash out only the calander week . 03:48 PM | Tane Marshall: its nonsensical that im being made to wait for 18 hours this is clear and evident persuant to your rules as is clearly defined . 03:49 PM | Tane Marshall: cashouts happened friday its now saturday 03:49 PM | Tane Marshall: its a new day 03:50 PM | Tane Marshall: im always being told about new days in regards to promotions 03:50 PM | Tane Marshall: but not this and there's no clear definition regarding what you've explained 03:52 PM | Arthur from Winz: The promotions and cashouts in this case are treated differently, while promotions are linked to calendar days in UTC time, cashouts are 24 hour period only. I know you want to cashout now, but this decision is final and we cannot overturn it 03:53 PM | Tane Marshall: 18 hours ok then. --- Exported from Winz on August 29, 2025 at 03:53 PM Sofia time EEST (GMT+0300) Just looking to get this cleared up please be good if you were specific about the requirements in your terms and conditions please . Warmly , -Tane (Hellridah)

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