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Well, you are very much welcome back with open arms here.

But it looks like you need to make a deposit after every free chip?

I think zeus v hades divides opinions in the forum.

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Final Leaderboard 1st @Icy 3657.7x 250 EUR 2nd @Afi4wins 2377.1x 200 EUR 3rd @ales200 2291x 100 EUR 4th @Potatohead 1920x 75 EUR 5th @Blackjax 1755x 50 EUR 6th @marius1978 1210x 40 EUR 7th @Maiwen 697.7x 35 EUR ______________________________________ 8th @Flatzem 139.6x

Did you manage to have any luck with this withdrawal, it's been a while since you last posted us an update?

Hello! Sorry I completely missed this topic. Has your issue now been sorted please?

That’s fine don’t worry because we can try again. Let’s give the casino today to sort it for you. If you have not been verified or had the investigation sorted by Thursday I’ll help you with the complaint. Next time you MUST upload all the live chat screenshots you have shown me so our complaints department can see the timelines and you must specify the dates and times for everything. Please give the casino today to sort it for you first and we will open a new complaint tomorrow.

I hope you’re here to stay! We have all missed you!

Whoaaaaa!! Everyone stand. The Queen is back!

I haven’t been given a definite date but I hope so. Let me know if you don’t get it and I’ll chase it

Please wait now until you receive a reply from our complaint team. We will give BitStarz until Thursday at the very latest! Their timeframe has has been unacceptable so far I have to admit that, , but let’s give them the benefit of the doubt please. Let’s wait until Thursday before we take further steps and let’s see what the outcome of your complaint is. Please continue to be patient.

PLEASE DO NOT upload bank statements. I have removed your attachment. We can’t allow this kind of personal information submitted into the forum. Thank you

Sorry I had to delete your screenshot as it had personal information contained. Please crop out your full name and any other personal details and re upload.

This is not enough information for your complaint, you need to explain much better. You also needed to add ALL your transcripts to prove that you’ve been waiting so long. Your complaint will probably be rejected but don’t worry you can try again.

I don’t think we have time to wait for Olle the casino should not be taking this long! Please now remind them that the extra 12 hours they needed have now passed and let me know what they say. This is all very important so we can include these screenshots in your complaint. Please post here what they say and I’ll send you the link to open the complaint.

Okay that’s fine thanks for letting me know. The final casinos and slots were picked from the total number of nominations they received through the nomination phase. We did not select these, it was who had the most nominations. It’s from March to March I think, although I can double check this.

Right, let’s give them 12 hours to complete the verification @Badboy987 They are not handing this very well and it’s making it worse that we have two seperate issues going on. But let’s give them a 12 hour grace in case the complaint is rejected as we did not allow this timeframe to pass. However if it is not completed in 12 hours we will open the complaint as make sure to specify that this is now the second round of verification they have asked you to complete resulting in a 15 day delay! Let’s wait 12 hours

ANNOUNCEMENT - the provider has confirmed that two seperate screens are produced when a progressive jackpot is won - 1. The progressive jackpot win 2. the respin features which happens immediately after. This means that both wins should be calculated as the same win and divided by the total bet. @Icy @ales200 both your screenshots are accepted with the higher multiplier and I will update the reflect this.

Yes you can tell them that. Let’s be honest the casino has had 15 days to sort this out which is more than enough time and not what we would expect from this particular casino! Please ask them how much longer they expect you to wait since it’s already been two weeks and depending on what they say let’s open the complaint.

Just because it seems like we have two seperate issues going on here since Olle posted. So let’s clarify with the casino that they are dealing with the game play issue and ask if that’s already been sorted. Hopefully it has and we can concentrate on this SOW for you.

It does seem that this may be another reason things are being held up. Since Olle is not here could you ask support for an update on this @Badboy987

What additional proof are they asking for? It should not be taking 15 days to verify your documents!

And is the casino cooperating with you on this and giving you an update as to why it’s taking so long? Are you get answers off them when you ask? If they are not responding to you we can proceed with a complaint. But it’s important that I know if they are communicating with you or not?