cocopop3011

You are advised to go to the licensing body as they have reviews your case and decided we car offer the further help you need here. However, as advised the casino has a high score because it has good standing - you can check yourself. Please see the player reviews on our site they are mostly good & the casino handles complaints quite well too and these are major things that impact the scores.

@PedroChavez I have published both of your reviews for you

Unfortunately, I cannot override the complaints department I am so sorry. Yes please switch on a VPN (Finland will work) and you can access our DelOro Casino Review page. You can then write your review, please tru to be detailed and I will honour your review to be published quickly.

@bp54 Both I and the team have been looking at Deloro Casino closely today and even though we are taking your situation with them seriously, we are not able to currently lower their CasinoRank due to the fact they currently have a good standing at AG. We have looked at complaints which have a good history of being resolved, and there are more than 300 player reviews that are rating them 9.5 + . However, I strongly now encourage you to wirte a review for this casino so I can get it published ASAP. Negative reviews will impact their score - I will also be checking the backlog to see if this casino has any outstanding reviews. I'm sorry we can't accept the complaint, that one is out of my hands I'm afriad.

Thanks, it wasn't showing in my search bar. On first look I don't see a license seal, but for some VPNs it won't show - I am checking with the team and will confirm asap.

Hmmmm, I will need to forward this to PP to see if they can check for us - I will get back to you. Thanks,

Please can you post their review link here for me.

@bp54 I have spoken with our complaints team, and unfortunately, as previously advised, they do suggest that you contact the regulator on this case. AskGamblers is aware of a lot of the issues this casino is experiencing, and I have just requested an URGENT review of our current Casino Rating. I will let you know once I have more feedback.

I can confirm that our Certificate of Trust has been removed for this casino - just to confirm.

However, on my initial first inspections I can see that the casino does have a valid license and it is also clearly displayed.. If you are browsing from a certain VPN this may mean you don't see the license seal - and that is perfectly normal.

Okay, I am checking this casino with our team as it has a very good rating here and received a Certificate of Trust in 2024. Please allow me some time to get back to you and read through what the original issue is here.

MGA highlights operators’ self-exclusion flaws in new report This was an interesting read over the weekend, so I thought I would share. It seems some flaws have been identified with self-exclusion during a recent audit. This was triggered due to complaints that self-exclusion requests are not been activated. Out of interest - has anyone ever had a casino fail to activate a self-exclusion request?

Please remind me which casino this is for?

Yes please list them below so I can get them checked.

Hi and welcome to the forum, please can you and try and post in picture format

Hi and welcome to the forum. Which casino please?

Do you have anything to show you were playing in CAD? Other than the slot screenshot?

@bp54 I will also respond to your PMs tomorrow

Our logo on their website merely means we have reviewed the site, and nothing more! I will read through your thread tomorrow but yes the logo does not accredit the site in any way shape or form.

Do you have any particular ones?

Hi and welcome to the forum - thank you for your input here.

Hi, welcome to the forum and thank you for your insight here

Hi and welcome to the forum - do you have any screenshots of chat you can post so we can try and figure out what linked accounts mean - do they mean bank accounts?

He’s definitely the right man to ask here

Done