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    ValDes

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    • Posts

      17423

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      869

     Content Type 

    Everything posted by ValDes

    1. ValDes
      Hi @Hkaris, As previously explained, it would be next to impossible for AG Complaints Team to provide any adequate review and investigation in this situation without the relevant gaming logs to prove your thesis for amassing the winnings without any bonus funds being involved in one stage or another. Now, if the operator is refusing to provide such gaming logs, please submit a new AGCCS case which I'm pretty sure will be accepted and processed immediately. In the meantime, I'm tagging the casino rep here who might be willing to share their stance on the matter. @montecryptos ?
    2. ValDes
      Hey there @Adieyates5 and welcome to AskGamblers Forum. Hmm, have just took a quick look across PP terms and to my greatest surprise, couldn't find the typical 'you're not allowed to use a payment method which is not registered under your name' etc... Still and FYI, the common scenario with online operators is that using a payment method such as credit/debit card which is not registered under your name is strictly forbidden UNLESS we talk about a joint bank account. More details will be appreciated on order to get an adequate and correct further advice. Thanks.
    3. ValDes
      Hey there @karlo716 and welcome to AskGamblers Forum. As advised in the previous post, we need the name of the casino in order to check the relevant terms and conditions, otherwise it would be next to impossible for any of us to provide adequate and correct advice. Thanks.
    4. ValDes
      Hey there @Belona and welcome to AskGamblers Forum. Please keep in mind that any form of forum advertising (unless explicitly granted) is strictly forbidden. That's why the YT link has been removed. Keep in mind that further violation of Forum Rules may result in suspension of your account. Thanks for your cooperation.
    5. ValDes
      @Swaddlek, It's been over a week. Any updates on the matter?
    6. ValDes
      End of the January contest cycle! Thank you all for participating and see you soon with contest summary. Stay tuned! ;)
    7. ValDes
      End of the January contest cycle! Thank you all for participating and see you soon with contest summary. Stay tuned! ;)
    8. ValDes
      End of the January contest cycle! Thank you all for participating and see you soon with contest summary. Stay tuned! ;)
    9. ValDes
      Yes, their support exists but unless you are holding some VIP status you may expect a significant delay in terms of responses.
    10. ValDes
      Me too, believe me! But check this out... Now imagine I followed my intuition and put a modest grand on that?! taken from
    11. ValDes
      My deepest and most sincere condolences to all fellow UK forum members. Have zero doubts Brexit will very soon end up as Britain's most catastrophic mistake of last 100 years!
    12. ValDes
      In case someone is interested in experimenting or deep customizing, here's more about Forum Activity Streams: https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/content-discovery/activity-streams-r69/
    13. ValDes
      Hey Strongly encourage you start using the Forum Streams feature, works like charm and brings delightful forum experience. Click here to create your own custom one - https://www.askgamblers.com/forum/discover/?do=create
    14. ValDes
      Hello there @montecryptos and welcome to AskGamblers Forum. Assume you are the MonteCrypto's official casino rep, that's why your forum title has been changed accordingly. And thanks for jumping in with your version of the story, your assistance is appreciated.
    15. ValDes
      Hurry up then! I think Harry free a spot now!
    16. ValDes
      Rock solid opinion!
    17. ValDes
      While trying with the umpteenth email?
    18. ValDes
      Feel free to request the required gaming logs from the casino team, they should be able to extract it and provide in xlsx format for example. No other way to prove you never touched bonus funds I'm afraid.
    19. ValDes
      Feel free for one last attempt. Will let the AskGamblers Complaints Team know about it. PS. Please stop sir-me, we are a friendly forum community here in case you missed that.
    20. ValDes
      Giving your case a further look, I believe that our complaints team might actually made one last attempt to help you but hey, you must realize and understand you are expected to provide a detailed description of the entire chain of events, supported by the relevant proofs and not just piles and piles of meaningless text without a single real fact, date, amount, etc... It's really ridiculous what our complaints team has to suffer on a daily basis! Jeez! Oh, it appears that our support team had the chance to learn about your issue too due to the countless flood of live chats and emails coming from your end on a regular basis! This must really stop!
    21. ValDes
      Hey there, Have just reviewed the rejected case you are referring to. It appears that the information stated in your complaint is probably a hundredth of what's you have already posted in the forum which is really a blatant demonstration of disrespect to our complaints service and team. Anyway, considering this as a mistake made by a new AG member who's not yet in aware of how things work here or who simply cut reading AGCCS Guidelines apparently. Strongly encourage you to limit your forum comments and focus instead on building a strong AGCCS case, containing ALL the relevant facts, details and of course, proofs, that could help the AskGamblers Complaints Team in identifying the issue and finding the best way to help you further. More info of what you are expected to provide has been clearly stated with the rejection message which you obviously have already received. Good luck! :
    22. ValDes
      Hi @Amrendra Kumar, Have just reviewed your rejected complaints and hey, it appears that you provided 10 times more information in the forum rather than in your complaints which is ridiculous! Let me just explain you (again) that by using our complaints system you are expected to provide ALL the relevant information, facts and proofs you might have in your possession and which could help you justify claim/s against the the affected operator. In other words, you will either provide sufficient information and proofs as requested by the AskGamblers Complaints Team or your complaints will continue to be rejected. It's really simple.
    23. ValDes
      You passed the first month, hooray! From now on it will be just a walk in the park I guess - dreams, dreams, dreams.. lowly turning into nightmares, nightmares, nightmares... Seriously, mate, stay strong and don't let the dreams get the best of you! :
    24. ValDes
      Must be 'reported' to GC in a matter of urgency! What an elegant reason in addition to the already announced ones justifying CC ban for gambling...
    25. ValDes
      Single voice of common sense among the vast ocean of wild populism...
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