RazorX

Hi Bigsi3 , I see this is your first post being from New Zealand as well I'm well aware of all the tricks that are tried in the jungle that is the gambling world and as tough as it can be the idea is to hold back from making a quick decision and it just so happens that there is a really nice complaints system here at Askgamblers couldn't have come to a better place . The only trouble there is with bank transfers to New Zealand is most that claim that there is have a slight case of "BS'Itis" and need a slap around the head : yep sounds like you've been given the run around if the bank withdrawal stalls go for a card withdrawal use a visa .....if they reverse the money don't be tempted to fall into the obvious trap its the oldest one in the book to get a player to keep playing . But the main thing is keep your head about you keep polite and keep screenshots of conversations , emails , and as much evidence as you can and submit a complaint here at Askgamblers.com submit that complaint bro and stand your ground . Again Welcome to AG mate . RX

There's a lot of Positive Energy Lately that I'm Feeling from Videoslots I've been with them for a while and there's been ups and downs but I think things have turned around a lot there I know I was negative at one point about them but I genuinely feel they have changed and for the better staff are more friendly and I feel that warm comforting feeling that i missed that I've just walked into a great casino every time I log in now and feel safe and welcome : their always looking for innovative ways to improve which is an advantageous and bold approach . May the Force be with you Videoslots

I'll give you a solution analyse your win loss ratio and decide to quit for the last three days i've been testing a lot of things with the new updated games across multiple platforms the numbers just don't add up anymore *looks at Afi4wins nodding once* ill stick to lotto for a while this wolf knows when to to head back in see the alpha for a bit of warmth yes A.I is so good it will make players quit factor them apples . (I won't even go into the errors i've screenshotted) Upgrading the con .....lol guys guys guys .....crack a can open we've all heard it before and you know it . ;)

Call me Negative lol but I'm not a fan of game errors of any kind make sure your browser is stable updated etc and watch the circumstances if its around the same time as win streaks and there is a pattern of this happening just switch casino's seek stability eliminate the impossible and that which remains however improbable shall inevitably be the truth . Also its probable that the reason can be due to simple reasons such as has been mentioned by the crew here i've just grown weary over the years about errors the stuff seems to happen in win streaks mostly I've found and the latest thing is pausing ...which has been reduced to lightning quick pauses ...oh and dead or alive got updated netnet you are such douchbags .

Well What I can say , ........ HTML5 your a peach how so much has changed since you were introduced I mean I'm literally fighting a god dam machine now and the difference is huge a fraction of the winnings I use to get and these so called slow connection errors are just honestly getting to me obviously your stopping a big win from hitting to shape profits and the stupid thing is you don't need too as when you do things legit you make profit but you see Greed is a killer we the Players Know that and So should you . Not naming names but its close to a not worth it situation I can't ignore the win:loss ratio anymore and fancy wins advertised and talk doesn't cut it the majority in the know ....know what the real score is and its industry 10 players 0 A.I and all the updates that nobody asked for is killing the game .

How the BEEP can anyone regulate laws outside their borders guys should be able to go where you dam well please outside of Australia how can they Prohibit a person to play on a casino which is outside of the laws and regulations of a country its nonsense its not even legal to enforce it basically its saying country A can stop country B from accepting players which doesn't make sense its like country A is running country B . I'd just middle finger that fascist law and allow people to play what are they going to do just talk about human rights to the U.N and freedom of choice and tell the drunken fools making these "Draconian Laws" to go on 30 day get sober plans better still vote someone in that has all their dogs barking .

Hi Valdes , Not bothering me as such I just find it weird I mean from a legal point of view if an entity physically resides in a country they are subject to the laws and regulations within that county I would assume this question has been raised before many times with different casino's its actually an intriguing legal argument : for all intents and purposes gambling technically takes place where the server is physically located . Where a person resides is a separate argument as they are for all intents and purposes in malta when the gambling takes place if the server is physically located there I believe our aussie friends across the ditch are having that problem I believe a question of law of a person "Virtually being located somewhere" comes to mind I'm sure this legal scenario has been tested in court before surely it must have . I have my reasons for examining the issue one of them being i saw a message pop up talking about how only people from my country could wager and then I saw the whole malta license thing pop up and was like "what" lol why go to all the trouble just found it curious to be honest .

Ok so I noticed the Skycity Online Casino NZ has a license in Malta which doesn't make sense as the NZGC would be the only one to grant a license in NZ I've been to the Land Based one in Auckland Dozens of times . https://www.skycitycasino.com/about-us I heard a rumor they had gone online but yeah little bit confused about the details didn't even make sense till I spoke to support : Ally (12:36:56): No problem , Skycity Auckland and SkyCity Online Casino are part of the SkyCity Entertainment Group family, however, both operate independently, under two different licenses. This means that no data is shared between the two casinos and online/offline accounts are held separately, where balances can not be transferred Ally (12:39:46): Skycity is MT SecureTrade Limited licensed and regulated by the Malta Gaming Authority, we follow all legal requirements Well if its legit clear horizons guys ....

hehe I'll bite on this topic ....yes the games have changed but things do change like the seasons and the cunning warrior moves with the times be it Html5 , A.I , and what have you but I tell you nothing is perfect where rain falls wins can still flow like a river you just have to find ways to channel it no matter how much they try to bottleneck things the dam always gives way eventually . Energy is not lost or destroyed it is only ever transformed the law of the balance always applies the universe is master and always will be many vest their faith in the concept of positive channeling that is indeed one way to flow and also it "pays" to have a clear mind when playing for reasons which I won't elaborate upon fully . Keep rubbing those lucky charms but keep in mind its the person that grants it power ..... Good Luck all ! Manifest Big Wins and Big Grins

Greetings vs_linus , Firstly I want to say its a positive move having a casino representative to help improve communications with the gambling community through this particular platform good move : also in regards to customer support it would seem there exists communication synergy issues between departments , I guess nothings perfect that issue is now long since resolved but the point is agents need to be better informed when dealing with clients , and its not earth busting material but there exists possibly room for improvement . Also Welcome to Askgamblers ! , Kind Regards , -RazorX

Their in Malta and trying those circus tricks must be kidding good chance of getting the money if the complaint doesn't work just goto the MGA bro I would expect something like this from a Costa Rican Casino but not in Malta wow if the situation is legit they should hit the blacklist imho .

Your quite sane and they are holding out using those tactics which I'm sure we are all familiar with that is why I stopped moving a round so much over the years having to deal with situations like the one your describing bank statements from since before you were a member is just plain nuts what you want to do is grab whoever is in charge nail the person their name location and etc .....and just hammer them round the clock with emails , chats , and etc . Maybe hire a few people to get involved find out where the manager lives and have somebody sleep on their lawn and knock on the door 24/7 round the clock you just basically got to live in their mind until they break or corner them using forums and publicity as they are trash we are dealing with so its all good they owe you and will help you out here .

Hi Pinnit2015 , Ill agree a public review site which is open to anything raises questions of validity I've actually seen this type of review behavior before in relation to book sellers which I won't name but I find the gap between 1-5 to be curious I would expect some kind of consistency I've actually been checking quite a few places TP is just one of them some of the claims are consistent with things that have been said on Casinomeister for instance in regards to X number of rounds until a bonus round hits using dead or alive as an example . Further still it does occur to me the concept of auditing I'm just curious does the Malta Gaming Authority audit the Casino's that it licenses is there a way to view this ? that's kind of why I like E-Cogra as they perform rolling audits I see Betsson passed another one recently might start rolling dice there for a couple of weeks see how things go . Meanwhile Like what the one Adrian was talking about videos appearing on Youtube be interesting to view those sessions who knows it may provide some insight who knows multiple people might be even streaming as we speak ; all i know is VS seems like a lot of casino's i've dealt with in the past I asked a simple question today at Videoslots and the operators notes were outdated which indicates to me that their getting sloppy communication wise and I'm not about to advise others to stumble into that kind of arena not when the sky is falling .

When it comes to reviews I tend to read the ones with content as they are usually the most informative but the scale of 1 to 5 is odd to say the least I'd rate them a 2 myself these days after the 32 usd business customer support sounded like I was dealing with filipino operators wasn't so much as a hey heres 10 spins for waiting all that time for the deposit you made the rest of the glitz and glamor doesn't count I like candyfloss too but if its tasteless its good for the bin . I'm starting to focus on e-cogra approved casino's in the history of my online gambling i've never had issues with anything approved by them that said guts and bitstarz are still shining : I like the concept of auditing keeps operators on their toes and is something I think all of us need "to feel safe" within the establishments we are playing in . I'm looking at relocating I see no attempt by Videoslots to improve or attempt to create a bridge to the community not caring where else their making contact with the community the only thing that Exists is AG honestly the rest don't even count maybe CM if Brian wasn't such an arrogant prat on occasion though he does know his game ill admit ill leave it at that .

Well I had to mention this as I was looking through different reviews I stumbled across some interesting reviews on Videoslots Casino and if its legit what their saying then wow is all I can say . [Take a look to see what I'm talking about] https://www.trustpilot.com/review/www.videoslots.com

Far as I'm concerned all the bells and whistles in the world can be added if I distrust the thing I won't go near it and their about to cross the line of being not trusted by some others I know and myself balls in their court . Finally Got the matter resolved but I'm bitter sweet about the thing I just can't even describe how **** ridiculous it was getting this resolved not going to carry on about it apart from saying thank you AG or should I say A-TEAM cheers .......

Yes definitely was a fight and was won now I'm waiting for a credit of 32 usd the whole exercise has me second guessing deposits the amount of mucking around involved over a measly amount is priceless won't be forgotten any time soon will take ages for my faith to be restored in them.

Hey Blackjax , Definitely did the whole bank thing the payment was accepted at the merchants end with my bank if the merchant doesn't accept the payment in this case a credit card transaction it reverses back into the account after a certain period of time VS are quite timely at processing funds in and out I've had three conversations with the bank to determine the exact nature of the problem .

I'm honestly baffled as to why they randomly muck around over simple things : Yes there is a lot of good points about them they've hit the nail with payments for winnings 99.5 percent of the time but its just I dunno can't put my finger on it to be honest but ill try . I guess there's possibly a communication synergy issue between departments , team spirit issues , rogue elements within the company maybe , and possibly a lack of presence within the gambling community I know they had Daniel here as a rep for a while until as the story goes he left VS I would assume he would have been a bridge to the community here at AG ***** i'd have a replacement here just like *click* that but hey that's just me. And well its a tough one really I thought it through before I proceeded end of the day if one cannot solve an issue on a small scale it begs the question of continuing down a path that has questionable anomalies . When situations like this occurred in the past I had the ability to reach out to someone in their loyalty department and get it sorted or I could rely on getting something rolling on AG but from what I can see there has been a shift in direction not sure if their valuing the customer anymore I think maybe its quantity over quality that's as far as my thinking takes me. *rolls eyes* Bitstarz is looking good these days ....

I'm Honestly shocked how Videoslots is handling this biggest question in my mind is if issues of 32 usd cannot be resolved why risk sticking around to encounter other issues .

And speaking of Rodeos I guess I've had to submit a complaint about the missing deposit of 32 usd I've been patient enough I think most would agree that a bank saying funds have transferred to a merchant is as good as a bank deposit and having to wait 12 days to arrive after being provided enough evidence to stand on and have a good view at mars from earth means enough is enough and over such a small amount . Complaint Submitted . Sorry Videoslots but you got incoming guys and believe me I tried getting this sorted out without having to go to these lengths .

Bring a woman that loves you truely best charm I've ever heard of as to luck and charms luck has a mind of its own and then there's the balance ill give you a hint lol throw bread to birds is just one example .

Oh I know the definition of patience lol , Its been a while now but I helped my father with a couple of withdrawals from a casino called slot nuts a few years back one withdrawal took 9 months the other roughly 5 after : Hammering their call center located in the Philippines (Cheap labor you see) , Emails Back and Forth , And a Private Investigator stopping by Malta , the Philippines, and Costa Rica they actually had an empty office in malta apart from a few computers running and one guy going back and forth just to make sure everything was running oh yeah this cowboy has been in more than one Rodeo lol .

502's are quite common i just happened to be in the wrong place at the wrong time and whats even worse is the place i'm dealing with is starting to ask for "Next level" documents over a measly amount i've deposited like 20 times over it by now 1.5 weeks of handing over bank statements just to asked for an ARN number fact is they received the money and the requests are becoming ridiculous .

Review Done 5/5 and well deserved you guys have endured through the years and keep growing stronger , your dynamic , and very informative more than deserving of my review . http://prntscr.com/10emiiu