@bp54 Your case was termed a cybercrime case and casinoguru said they cant help you with that.
They also said this -
"I apologize, but from our point of view, it would be impossible to conclude that the responsibility for the incident lies with the casino, and we cannot ask them to refund the balance that was played down.
Due to the aforementioned reasons, this complaint will now be closed, and I would urge you to contact the authorities for further assistance. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future."
You should wait for the outcome of your case at Casinoguru instead of trying to get your case opened here as well. Have patience.