AG Awards
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That's not good news at all, not even helpful. Now they are saying they want more KYC documentation, but that's not a breach of their terms as stated earlier on isn't it? Looks like a case of delaying tactics here, for whatever their reason. A number of other players had already went through similar cases before this, so just have to wait and see what their response would be next. -
It just says ' As outlined in clause 4.8 of our terms , we may request additional KYC documentation at any time , and during this period your withdrawal will be paused -
I contacted and waiting for an answer now from their [email protected] department no they havent said what is the issue
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@Edink0 At this moment we do not actually know what the supposed issue is - they said it's due to a breach of their terms, but have they said what breach it was? Also, have you contacted their accounts dept (as suggested in the pop-up message) to find out what actually the issue was that need to be resolved?
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By marius1978 · Posted
Well, the casino is having some difficulties tonight so I can't access it at the moment. Hopefully it'll be back up later. Shame I was interrupted just as I had gotten a few nice Floating Dragon hits to take the balance back to just over where it started.
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