Aha - so you followed the steps via AG to register an account through your loyalty platform? I may be able to get this checked for you Monday - can you just confirm what steps you took to register please.
We will only check this as a last resort so please try and get what you need from the casino and id also advise id this casino is not giving the proof you need to change casinos as we wouldn’t be able to get a rep to check every win as you do need to meet the conditions of the contest ☺️
This is an allegation and not proven at all - in fact it’s been disproven twice in two different forums. But please let’s keep this conversion in the correct place. Any player is allowed to play at DelOro - the OP of that topic has proved nothing.