Not available

[Emcphee1989]

Not available 

[ValDes]

Hey there @Emcphee1989 and welcome to AskGamblers Forum. 

Unfortunately, matters related to certain payment issues may take some time to be properly addressed and investigated. Usually, that would a period of anywhere between a few days and a few weeks, so you'd better arm yourself with patience and wait until the casino investigation is over. Considering the speed of support service offered by Skrill (which is dreadful), I guess the process will take even more time...  

In regards of the operator's request for transactions history, well, kinda difficult to comment without knowing all the details (some of which could be of significant importance) sincerely doubt an UKGC licensed operator would afford doing so without the relevant justification to be honest. 

[Emcphee1989]

not avalble 

[ValDes]

Well then, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

Using AskGamblers Casino Complaints Service

Let us know in case you need further assistance. 

[cocopop3011]

Yeah, strage behaviour indeed. Good luck with your complaint, I hope this gets resolved for you.