Withdrawal verification process

[Hkaris]

Hi,

I have an issue with an online casino regarding the verification of my account. I always use a MasterCard debit card connected to a full supporter online bank account. Here’s the thing. There is no cardholder name on the card. Yet the casino insists that I need to proof that the card is mine. I sent them a proof of a transaction and my personal information the bank supplies online. Not enough they say. I played with the same card at several casinos and not one had a problem with my nameless card.

Anyone had the same experience?

[cocopop3011]

2 hours ago, Hkaris said:

Hi,

I have an issue with an online casino regarding the verification of my account. I always use a MasterCard debit card connected to a full supporter online bank account. Here’s the thing. There is no cardholder name on the card. Yet the casino insists that I need to proof that the card is mine. I sent them a proof of a transaction and my personal information the bank supplies online. Not enough they say. I played with the same card at several casinos and not one had a problem with my nameless card.

Anyone had the same experience?

Hi and welcome to the forum. So is it purely an online bank? As opposed to a branch you can visit. Because if it was you could request a letter. Does your name not appear in your account online that is linked to the card that you can take a screenshot of?

[Fiekie247]

1 hour ago, cocopop3011 said:

Hi and welcome to the forum. So is it purely an online bank? As opposed to a branch you can visit. Because if it was you could request a letter. Does your name not appear in your account online that is linked to the card that you can take a screenshot of? 

They should be able to sent him a confirmation letter, stating the card number and expiry date and confirm that he is the rightful card owner.

[cocopop3011]

I've had to approve a card is no longer active before and got a letter from the bank, I mean I know this is different but I guess banks can write these letters if asked. 

[pinnit2015]

11 hours ago, cocopop3011 said:

I've had to approve a card is no longer active before and got a letter from the bank, I mean I know this is different but I guess banks can write these letters if asked. 

Have you ever been asked though by a UK bookie like Sky Vegas/Willy Hill? Cos I've not been asked by any of them for it - only by MGA casinos.

Conclusion - either they're not adhering to AML laws or, presumably having  large UK legal team, either don't deem it necessary or have alternative ways of confirming ur the a/c holder etc.

Said before you don't get this withdrawal palava from the above places, it's predominately only MGA's with absurd requests for selfies and pics beside the PC and asking for expired cards. 

[Hkaris]

Thx all for your answers. Well, meanwhile this problem was solved. I sent them a copy of a statement of my bank and then they emailed me that money would be processed soon....then a nightmare started....I will make a new post for this. For now you need to know that they finally canceled my 2000€ pending withdrawal and....also took my balance...of 17k....!!

[cocopop3011]

6 hours ago, Hkaris said:

Thx all for your answers. Well, meanwhile this problem was solved. I sent them a copy of a statement of my bank and then they emailed me that money would be processed soon....then a nightmare started....I will make a new post for this. For now you need to know that they finally canceled my 2000€ pending withdrawal and....also took my balance...of 17k....!!

For anyone wanting to read what happened next...A nightmare..all money in my account taken out by the casino

[ValDes]

On 1/25/2020 at 11:36 AM, pinnit2015 said:

Have you ever been asked though by a UK bookie like Sky Vegas/Willy Hill? Cos I've not been asked by any of them for it - only by MGA casinos.

Conclusion - either they're not adhering to AML laws or, presumably having  large UK legal team, either don't deem it necessary or have alternative ways of confirming ur the a/c holder etc.

Said before you don't get this withdrawal palava from the above places, it's predominately only MGA's with absurd requests for selfies and pics beside the PC and asking for expired cards. 

Afraid that was a UKGC licensed casinos patent long before MGA operators started to use it. Seen it used a pretext for delaying payments in countless complaints... 

[pinnit2015]

Findings from the CMA review a while ago: does this sound familiar; i'll cherry pick

The CMA has found that many online gambling operators could be breaking consumer protection law - YEP

and instances where they have restricted customer rights and ability to access their own money and winnings YEP

Consumers being unable to clearly distinguish between play with the bonus balance and the deposit balance, in particular, which balance they are about to play and the terms applicable DEFO YEP

And my favourite and one which encapsulates this: The CMA’s findings have indicated that currently there is an imbalance between gambling firms and consumers – too often weighted in the favour of the operator 

[pinnit2015]

We've seen some improvements in the UK but still more to do - like not allowing folk to enter into bonus banned games (if you let them play it with bonus funds i think you should pay them), still issues with max bet etc but there's been an improvement. Of sorts. 

[ValDes]

Well, if you dig yourself into the UKGC news archive for a quick minute (or two), pretty sure you'll find similar (if not the same) findings followed by 'strict plans' of improving dated couple of years ago... 

Countless researches (all of these well paid of course), same findings all the time and yet, not a single online operator out there (out of close to 11000) which would implement two simple solutions in their interface while playing with bonus funds: 

- would not allow you placing bets on a bonus restricted game;

- would not allow you placing bet in excess of the max allowed. 

All the rest is like you use to say "smoke and mirrors' I'm afraid. 

[pinnit2015]

Just now, ValDes said:

Well, if you dig yourself into the UKGC news archive for a quick minute (or two), pretty sure you'll find similar (if not the same) findings followed by 'strict plans' of improving dated couple of years ago... 

Countless researches (all of these well paid of course), same findings all the time and yet, not a single online operator out there (out of close to 11000) which would implement two simple solutions in their interface while playing with bonus funds: 

- would not allow you placing bets on a bonus restricted game;

- would not allow you placing bet in excess of the max allowed. 

All the rest is like you use to say "smoke and mirrors' I'm afraid. 

Yeah that was 2017 and there's a lack of follow-up on it. but it probably made a pretty presentation...having working in local government it's not a surprise that non governmental bodies are a tad lax at getting round to things, but the intention was there...

What probably hit them was the though 'damn, who's gonna police these 2million pages of terms and conditions'

But hey, they banned credit cards so that solves it all. 

[cocopop3011]

On 1/25/2020 at 9:36 AM, pinnit2015 said:

Have you ever been asked though by a UK bookie like Sky Vegas/Willy Hill? Cos I've not been asked by any of them for it - only by MGA casinos.

Conclusion - either they're not adhering to AML laws or, presumably having  large UK legal team, either don't deem it necessary or have alternative ways of confirming ur the a/c holder etc.

Said before you don't get this withdrawal palava from the above places, it's predominately only MGA's with absurd requests for selfies and pics beside the PC and asking for expired cards. 

Sorry Mr.P seems I forot to reply to this one. Nope never verifed at SkyVegas. I've only ever withdrew once at William Hill and it was a small amount under £100 - no verification.

[pinnit2015]

3 minutes ago, cocopop3011 said:

Sorry Mr.P seems I forot to reply to this one. Nope never verifed at Sky Vegas. I've only ever withdrew once at William Hill and it was a small amount under £100 - no verification.

How it should be - all done in the background and no PDF's etc....

SV allow you to take back to different deposit methods as well. If they got more providers I wouldn't play anywhere else (bar maybe one site)

[cocopop3011]

On 1/31/2020 at 11:31 PM, pinnit2015 said:

How it should be - all done in the background and no PDF's etc....

SV allow you to take back to different deposit methods as well. If they got more providers I wouldn't play anywhere else (bar maybe one site)

What's your biggest withdrawal been there?

[pinnit2015]

2 hours ago, cocopop3011 said:

What's your biggest withdrawal been there?

SV: Single withdrawal 3.5k, total deposits circa 10k ish

WH - bit lower, say 1k withdrawal and about <10k deposits

Both going above the 2k threshold that many casinos (MGA predominately)request DNA for. 

Rest assured that v few, if any UK ones, will never ask for a selfie etc.

Strange, or not, the differences between the two - and i doubt the UK ones, with such a large turnover and possible fines, are the ones doing it wrong so to speak. 

[pinnit2015]

Just confirmed with Sky Vegas

23:00 Deposited with RBS

23:26pm: Withdrew to Barclays

23:26pm: In Barclays

Not only different method allowed but ooft - Mr Green speed for withdrawals