Trada Casino - What's happened to them?

[pinnit2015]

Yeah, I remember cancelling a lot with them and spunking it back in. So, mission accomplished I guess...

[pinnit2015]

On topic though...

How clunky and laggy is the AG platform? Tried it last night and the pragmatic play games had 6 second lags. Came back later and exactly the same. Games Berger on being unplayable. I remember this when I played at Casino luck; one minute fine and then boom. Happened quite often though.

So regardless of their ***** bonus rules etc and restricted games, if this is the level of smoothness no ones going to play in order for their terms to be an issue

[pinnit2015]

On the plus side, this weekend is VS Battle Weekend!

Riders of the Storm, on 10p

10p, wahhhey!

Im just 2500xp points short

[catapultaudio]

3 hours ago, pinnit2015 said:

On the plus side, this weekend is VS Battle Weekend!

Riders of the Storm, on 10p

10p, wahhhey!

Im just 2500xp points short

I used to really look forward to the battle weekends I'd sit all weekend and just build up a tonne of free spins to play during the week... that was when it was 500 points. It's basically a scam now, lets say you are playing 94% slots, on £2,500 they are expecting every player who participates in the battles to have lost £150 to them on average... it was VERY rare I would ever win more than £50 from my spins. I realise they exist to make money and all, but 2500XP is just way too much, I only ever play that much if I'm trying to beat a bonus, and my table game play contributes at like 10% as well .... 

[copyyy]

I went there yesterday to play, just to see that I cannot log in to my account as its deleted, later on, customer support told me that my country is restricted and  that I'm not longer allowed to play there

[Conor@Trada]

On 11/28/2019 at 11:09 AM, cocopop3011 said:

When I spoke to Trada live chat last night she said I was a new player (I’m not) but it’s just made me think I wonder if I’ll have to verify again now? 

The verification documents should all be carried over

 

On 11/28/2019 at 2:16 PM, blondie said:

Just to add to this discussion, I tried to deposit at Trada about 3 weeks ago and the cashier showed that my country is not allowed to make deposits. I live in Malta and have been playing from Malta (with docs verified etc) for the past 2 years. I never got any notification about regulation changes so what I wonder is, why can I login and if I had any balance I probably would be able to use it, but can't deposit (and assumably withdraw)?

The reason you could not deposit from Malta is that our payment provider at the time (Adyen) made a move to not allow deposits from Malta quite literally overnight. I'm pretty sure we sent an email about it though to all effected players?

 

On 11/29/2019 at 10:38 PM, cocopop3011 said:

Checked my withdrawal options last night, no saved methods which has completely confused me. Only option to withdraw is bank wire. Something I'll have to look into.

This is because the data on previous deposit and withdrawal methods was not passed over in the migration.

Once you deposit with a method again, that will be available as a withdrawal method

 

 

[Conor@Trada]

On 11/30/2019 at 9:03 AM, pinnit2015 said:

On topic though...

How clunky and laggy is the AG platform? Tried it last night and the pragmatic play games had 6 second lags. Came back later and exactly the same. games Berger on being unplayable. I remember this when I played at Casino luck; one minute fine and then boom. Happened quite often though.

So regardless of their ***** bonus rules etc and restricted games, if this is the level of smoothness no ones going to Play in order for their terms to be an issue

This is due to the CDN setup at the moment. We're set to get a new one on the 17th which we've been assured will improve the stability hugely!

[cocopop3011]

On 11/30/2019 at 9:03 AM, pinnit2015 said:

On topic though...

How clunky and laggy is the AG platform? Tried it last night and the pragmatic play games had 6 second lags. Came back later and exactly the same. games Berger on being unplayable. I remember this when I played at Casino luck; one minute fine and then boom. Happened quite often though.

So regardless of their ***** bonus rules etc and restricted games, if this is the level of smoothness no ones going to Play in order for their terms to be an issue

No problem with lagging although I do get a lag when I use the search engine. Seems to recognise the first letter straight away and then takes ages for the rest to actually type. Also missing the filter to sort by software provider too - would be a great addition.

[pinnit2015]

7 hours ago, cocopop3011 said:

No problem with lagging although I do get a lag when I use the search engine. Seems to recognise the first letter straight away and then takes ages for the rest to actually type. Also missing the filter to sort by software provider too - would be a great addition.

Casumo do my head in with that....the click takes a few seconds to register and when it does it's normally moved to a different game

[Fiekie247]

@Conor@Trada - No Advent Calendar this Christams?

[Conor@Trada]

2 hours ago, Fiekie247 said:

@Conor@Trada - No Advent Calendar this Christams?

Not straight away this year no - as the migration took place around the time we would generally build our Christmas Calendar, we didn't actually have time!

I'll try to launch one later this month though

 

Conor

[blondie]

Hey @Conor@Trada Thanks for clarifying! Have to say I never got an email about it, but that's alright. I'll take a look at deposit options later

[Maiwen]

I wanted to connect to my account but blocked account, my country is restricted.
After several years with many deposits, I can not access my account. customer support does not respond.

 

[cocopop3011]

8 hours ago, Maiwen said:

I wanted to connect to my account but blocked account, my country is restricted.
After several years with many deposits, I can not access my account. customer support does not respond.

 

Maybe you could drop our rep which has been tagged above a message and he can check it out for you.

[Kingraj]

Hi all been a while hope all good, 

Noticed a trada post so thought I'll add my experience a few months back. 

Trada used to be one of my favourite casinos, the customer support we're excellent and friendly but be careful of offers they give since you can be banned for accepting more bonuses than you've deposited. 

Eg they give you free no deposit spins for Thursday loyalty and the occasional free spins and if your bonuses claimed exceed your total deposits you will be banned without them giving you a reason and just saying as per our terms we can close an account without giving a reason. 

It took me threatening them with legal action just to get reason for the ban.

[cocopop3011]

15 hours ago, Kingraj said:

Hi all been a while hope all good, 

Noticed a Trada post so thought I'll add my experience a few months back. 

Trada used to be one of my favourite casinos, the customer support we're excellent and friendly but be careful of offers they give since you can be banned for accepting more bonuses than you've deposited. 

Eg they give you free no deposit spins for Thursday loyalty and the occasional free spins and if your bonuses claimed exceed your total deposits you will be banned without them giving you a reason and just saying as per our terms we can close an account without giving a reason. 

It took me threatening them with legal action just to get reason for the ban.

A complete ban? As in your account was blocked? Or banned from claiming bonuses? A complete ban seems a little harsh indeed!! 

[Peter532]

Oh, so long! Thanks for info

[Kingraj]

18 hours ago, cocopop3011 said:

A complete ban? As in your account was blocked? Or banned from claiming bonuses? A complete ban seems a little harsh indeed!! 

It was a complete account closure.

I deposited and after my session I withdrew. 

I see on my email your withdrawal processed and a second email a minute later stating trada casino has made a management decision to no longer offer services and as per our terms we don't have to give a reason etc. 

After calling support multiple times one of them managed to find the reason because I've accepted more bonuses than deposits. 

When you deposit say £60 you can add code CB25 which is cash back 25%. 

How that works is 25% of £60 is added as cash back £15 where you get £2 added instantly after you've wagered £70.

Same as a 35x wagering. 

Now whenever I deposit I always use cash back even though I'll never get the full amount of cash back since I'll have to wager thousands. 

There own terms state customers above 100 cash back will be restricted I've only deposited around 30x so still got a long way to go. 

Now since I'm depositing alot I also get Thursday loyalty no deposit free spins plus whenever a new game added or Christmas advent free spins. 

These extra offers pushes you to have more bonuses claimed than deposits. 

When I sent a complaint first they tell me the customer support is wrong that's not the reason for ban. 

After threatening with legal action due me being autistic and if something makes no logical sense it can affect me they decided to give me the reason which is due to excess bonus claimed as originally explained by customer support which management falsely denied at first. 

I will own up and state one mistake I did make was the last deposit or two I didn't do a full 1x turnover on deposit, I mean you deposit you hit a big win early or hit profit within first few spins your gonna take it rather than risk losing it all.

You deposit £60 balance goes up to £70 you withdraw 

You deposit £60 balance goes down to £20 you withdraw 

Ive checked there terms and no where it states you can be outright account closure for claiming more bonuses than deposits.