Gamstopped and just won £22k

[Pierro]

Hey

Will cut to the chase. 

So my parents signed me up for Gamstop after I lost my mortgage money two days after being paid. 

I signed up for a certain online casino perhaps two or three weeks later. Address the same, dob the same, everything the same except turns out that my surname as per my ID has Mc C... And my profile on this site only has Mc... 

I do go by both Mc C... and Mc..., but officially and more often its Mc C with a space. 

So I've lost about a grand on this site over the course of its run. Today I won £12k at lunch time (Tahiti Gold, was on £100 spins by the end) . 

Tried to withdraw, wouldn't work. Contacted support, didn't see their response as I was too busy getting my balance up to £22k. Eventually stopped at £19k. 

Account is locked. Email says verification. Information required a bit spotty so I call them. 

Get a list of all information needed, ask for confirmation of balance - £19k. Ask for it in an email - won't do it. He'll do it after security team finished verification. 

Oh and they just spotted I'm Gamstopped. Oh and they just spotted I used my wife's credit card to deposit. 

Just sent over the whole list of information requested and waiting for them to send the wording for the letter the wife needs to sign to say she's cool with me using her card. I pay the damn thing every month after all! 

So the question. What's my chances of getting the £19k? 

Thanks for your time.

Screenshot of my final win attached because its powerful. 

Pierre

[Flatzem]

13 minutes ago, Pierro said:

Hey

Will cut to the chase. 

So my parents signed me up for Gamstop after I Lost my mortgage money two days after being paid. 

I signed up for a certain online casino perhaps two or three weeks later. Address the same, dob the same, everything the same except turns out that my surname as per my ID has Mc C... And my profile on this site only has Mc... 

I do go by both Mc C... and Mc..., but officially and more often its Mc C with a space. 

So I've Lost about a grand on this site over the course of its run. Today I won £12k at lunch time (Tahiti Gold, was on £100 spins by the end) . 

Tried to withdraw, wouldn't work. Contacted support, didn't see their response as I was too busy getting my balance up to £22k. Eventually stopped at £19k. 

Account is locked. Email says verification. Information required a bit spotty so I call them. 

Get a list of all information needed, ask for confirmation of balance - £19k. Ask for it in an email - won't do it. He'll do it after security team finished verification. 

Oh and they just spotted I'm Gamstopped. Oh and they just spotted I used my wife's credit card to deposit. 

Just sent over the whole list of information requested and waiting for them to send the wording for the letter the wife needs to sign to say she's cool with me using her card. I pay the damn thing every month after all!  

So the question. What's my chances of getting the £19k? 

Thanks for your time.

Screenshot of my final win attached because its powerful. 

Pierre

So many red flags, name not matching, wifes credit card, gamstopped. So many reasons for a casino to not pay out.

[Pierro]

Thanks for the reply. Yes I see your point.

Just to add a bit more detail to each issue. 

Wife's card was used maybe once or twice. Pretty much all of my deposits were made using a card or e-wallet in the name included on my ID, proof of address and Gamstop registration. 

The use of third party funds should have been flagged at the time and I have never known a casino to not give a second chance when this happens. At the very least they have to repay the total third party funding back to its source. 

The name is my main concern. It is out by one letter, which hands up isn't doing me any favours. But mistakes do happen and as I use two spellings of my name there is an element of muscle memory. 

The rest of my details were unchanged and so they had ample opportunity to do all of this before now. I wasn't crying foul play when I'd lost money and neither we they. 

What's their argument in your mind, that I broke T&C by intentionally using a false name to circumvent Gamstop?

Even if that were true, can they really take someone's cash and then not pay out when winnings are won fair and square? Genuine question as I have no experience here. Must go read the AG complaint decisions around this subject. 

Appreciate your input. 

Pierre 

 

 

[Fiekie247]

I doubt you will get your money, because at the end of the day because you gamstopped as well as using Wife credit card etc

 

Had you lost 10k, then you have said you Gamstopped and want your deposits back? 

These are the threads that will put Mr Pinnit on a sabatical again... 

Eish! 

[pinnit2015]

I do try and be impartial despite rueing the fact that these cases are, in part, waving red flags at regulators to, er, over regulate....

Anyhow: Gamstop matches, first name, second name, DOB, postcode, email address so, all things being equal, a match of 4/5 should flag, even with incorrect surname.

Ask for a subject access request from the casino to see what they got back from gamstop.

If they got a 'negative' response, not the casinos fault

Even so, by logging into a casino you probably broke Gamstops terms  -  quite weird though

Even if you manage to get by that, there's the wife's credit card. Now, can argue the corn of whether they should allow this...but the wifes 'post purchase' authorisation isn't going to do much i'm afraid. 

Your parents, if that's true, can't sign you up for gamstop (well, they can, but you know what i mean)....but there's not a mission you'll convince them it wasn't you. 

Overall, think you'll have to be extremely lucky to get anything - maybe deposits back at a push. 

[pinnit2015]

the UKGC has, by their own admission, viewed Gamstop as being far from perfect - probably why they've yet to mandate it.

You'll be caught in no mans land with the casino saying it wasn't flagged to them and then GS saying 'well you tried to login anyway' 

[Pierro]

4 hours ago, Fiekie247 said:

Had you Lost 10k, then you have said you Gamstopped and want your deposits back?

Well, no actually. I have lost money at other casinos and not complained. Fair is fair I knew what I was doing. 

I am just trying to understand the issue here what exactly have I done to contravene t&cs? 

[catapultaudio]

Man, the things people will do when they are addicted never cease to blow my brains all over the windshield....

 

I really hope you get paid... I think your on about 20/80 NOT getting the money, depends where it was tho ... better hope your mrs doesn't rip your balls off after that 19k goes through too

[pinnit2015]

100 quid spins must be the default spin size for gambling issues

Excuse me whilst I play honey rush on 40ps

[ValDes]

Hi @Pierro, 

You'd better start reading the relevant terms and conditions asap. IF you find there the commonly used rule referring to forbidden usage of payment method registered on name different than your own  then it's all crystal clear and can forget about your winnings. Deposits shall be returned of course. 

Re Gamstop, as explained by Mr P already, 4 out of 5 matching personal identifiers should be okay for the casino backoffice system to catch active SE with Gamstop, but this isn't always the case and depends on the level of integration between these highly sophisticated systems anyway. Personally, I believe ALL identifiers should be matching and anything else could and should be considered as a classic attempt for circumventing the initial internal system checks upon registering account/s with the relevant operator. And for what is worth, this is how such complaints are being treated by the AskGamblers Complaints Team too. 

Still, to be able to assist more properly we need the casino name. 

[pinnit2015]

I’ll not say what they are on here but a V says, it’s so easy to bypass the checks....whoever designed it needs to sit down and look at it again.

Its a good idea that’s been a tad poorly implemented 

[Pierro]

https://casino.slotfruity.com/lobby/slot-fruity/reader/footer/terms

 

Terms and conditions state that I must be an account holder, which I am but used the wrong card in error. 

Sorry if I'm struggling to get my head around this. Just seems illogical that they won't pay fairly won winnings but will keep the deposits. Seems highly stacked in their favour. 

[Pierro]

And what about the other casinos where I am fully verified and a member of VIP. Have withdrawn even. My details on their system show my name as per my driving licence and GS reg. If they pull my account because I have a withdrawal do they get to keep that too? 

Slot fruity had ample time to verify me and check my status. They have done this because I had money to withdraw. Doesn't the GC say they can't delay withdrawals for verification? Or do they have the power as they suspect a breach? Which seems reasonable don't get me wrong. 

I'm genuinely trying to get the rules and precedence into my head as I had no idea where I stood until I posted on here. 

[Fiekie247]

5 hours ago, pinnit2015 said:

100 quid spins must be the default Spin size for gambling issues

Excuse me whilst I Play honey rush on 40ps

Yeah

We have 2 problem gamblers on this forum who won huge on those bets just to be on Gamstop now... 

100 GBP bet - Tahiti Gold (Pierro) 

100 EURO bet - Superflip (Baloteli) 

Really not my choice of games to placing 100 EURO/GBP/USD spins as they are both highly volatile, Especially Tahiti you can get easily 20 empty spins, 2k down the drain

 

I think problem gamblers (Placing bets of 100 EURO/GBP/USD or more) deserve their own thread on here... Similar like keeping a list of Casino Reps... 

What would we call it? The Gamstop Highrollers? 

[Afi4wins]

10 hours ago, Fiekie247 said:

I think problem gamblers (Placing bets of 100 EURO/GBP/USD or more) deserve their own thread on here... Similar like keeping a list of Casino Reps... 

What would we call it? The Gamstop Highrollers? 

To me, these guys look like Streamer Followers, playing with max bets all the way, using their own real money, unlike the Streamers. 

[Pierro]

23 hours ago, pinnit2015 said:

I do try and be impartial despite rueing the fact that these cases are, in part, waving red flags at regulators to, er, over regulate....

Anyhow: Gamstop matches, first name, second name, DOB, postcode, email address so, all things being equal, a match of 4/5 should flag, even with incorrect surname.

Ask for a subject access request from the casino to see what they got back from gamstop.

If they got a 'negative' response, not the casinos fault

Even so, by logging into a casino you probably broke Gamstops terms  -  quite weird though

Even if you manage to get by that, there's the wife's credit card. Now, can argue the corn of whether they should allow this...but the wifes 'post purchase' authorisation isn't going to do much i'm afraid. 

Your parents, if that's true, can't sign you up for gamstop (well, they can, but you know what i mean)....but there's not a mission you'll convince them it wasn't you. 

Overall, think you'll have to be extremely lucky to get anything - maybe deposits back at a push. 

Pinnit

Very helpful respond thank you for taking the time to explain all of this. 

I have received the below email from the casino, which I wasn't expecting as they surely already have my information from Gamstop? 

Keeping in mind your suggestion re. Subject Access Request, are there any further points or questions worth asking? 

Thanks for your time. 

Pierre 

[Pierro]

3 hours ago, Afi4wins said:

To me, these guys look like Streamer Followers, playing with max bets all the way, using their own real money, unlike the Streamers. 

I started with £100 on £1 spins

You'll see I already had £10k at that point so thought a few spins of £100 would be minor tbh - dangerous thinking from me. I've never gotten past £7k before and any instances where I've got to £7k and lost it all arose because I went to £20 spins. Against my better judgement I blew that out of the water and got very lucky. The slot was paying out on stakes of £10, £20, £40, £60 and £100 so it was a real one off opportunity. 

The fact I tried to walk with £19k speaks volumes. 

As you were. 

Pierre 

 

[pinnit2015]

You'll only know what the lay of the land is when either you submit a complaint, or ask the casino for a SAR to see their response from Gamstop.

Re Verification - when did you sign up to the casino? The new regulations came into effect in May of this year, meaning verification prior to depositing. 

I did post something from the UKGC and Consumer Standards in which their view was, to paraphrase, if a casino accepts a bet then they have to honour the outcome. But nothings really happened since then. 

 

[pinnit2015]

I personally think you'll get your deposits back. 

[pinnit2015]

20 minutes ago, Pierro said:

Pinnit

Very helpful respond thank you for taking the time to explain all of this. 

I have received the below email from the casino, which I wasn't expecting as they surely already have my information from Gamstop? 

Keeping in mind your suggestion re. Subject Access Request, are there any further points or questions worth asking? 

Thanks for your time. 

Pierre 

I would just ask for the detail of the response that they got back from Gamstop - should be covered under 'automated decision making'. What you want to know is how was the GS not picked up at login but a later date - are we talking days/weeks here? Normally if it wasnae picked up upon first login, it would never be unless you changed your details to the ones that GS hold - so, quite weird...

In terms of GS's terms that are broken - GS have a weird term in theirs that state you breach their terms if you try and login. Strange

That email looks like they're saying the details in GS are different to the one at the casino? All other things being equal, they still should have picked up on it - what date was the GS registered and when did you play at the casino?

Nektan - eek. Not the easiest casino to deal with....

Reason why you'll have pushback here is, had you lost your cash, you could of (quite rightly) asked for deposits to be returned. Just sop happens you won so, in theory, it would be a risk free casino session. 

[pinnit2015]

I'm always in two minds about these types of cases

One hand, there's the 'risk free' session thought above...

On the other, it's along the same lines of the UKGC consultation whereby it's 'you accept the bet, you honour it' mode - in other words, yes, the players were very sly BUT as a casino you need to get your house in order and should you suffer any financial consequence, well that's on you. 

The other issue is, if it was your parents who did it (and sorry, but i'm dubious- no offence), then surely the GS isn't valid...ergo.....you're entitled to the money. Careful of pushing this though incase other folk get into trouble - same with the credit card thing, you don't want a CIFAS marker....

[ValDes]

Okay, have just glanced at the casino terms and here we go: 

Quote

13.8.3 We use the Gamstop function in line with Our Own Exclusion systems, as such where an investigation is required we will request all details that you register with Gamstop, including date and time of registration, DOB, Postcode, Name, Address and Email Address, this information will be matched with that supplied by Gamstop and measured against verified information that You registered with Nektan.

Your chance of getting ANY refund is 50/50 imho... 

Quote

7.5.     In order to place a wager for Real Money Play on the Casino, You will need to deposit funds using a payment method that is offered via Your account lobby. You must be the account holder of all payment methods registered to Your Account.

Unfortunately, the chance of getting your winnings confiscated due to usage of a payment method which is not registered under your own name (as per your own explanations so far) is now close to zero. 

[Pierro]

3 hours ago, pinnit2015 said:

I would just ask for the detail of the response that they got back from Gamstop - should be covered under 'automated decision making'. What you want to know is how was the GS not picked up at login but a later date - are we talking days/weeks here? Normally if it wasnae picked up upon first login, it would never be unless you changed your details to the ones that GS Hold - so, quite weird...

In terms of GS's terms that are broken - GS have a weird term in theirs that state you breach their terms if you try and login. Strange

That email looks like they're saying the details in GS are different to the one at the casino? All other things being equal, they still should have picked up on it - what date was the GS registered and when did you Play at the casino?

Nektan - eek. Not the easiest casino to deal with....

Reason why you'll have pushback here is, had you Lost your cash, you could of (quite rightly) asked for deposits to be returned. Just sop happens you won so, in theory, it would be a risk free casino session. 

Registered for Gamstop around May I think. Signed up for Slot Fruity on 6th June. No verification carried out nor at a lot of other casinos signed up to since then. 

We are talking months and I've played at this casino at least every month if not more frequently. 

They have sent that email again. I will reply asking for the response they got at registration. 

This is a real help thank you. 

[Pierro]

Asked them for the results of their check with Gamstop yesterday too. Assuming they did one 

[Pierro]

2 hours ago, ValDes said:

Okay, have just glanced at the casino terms and here we go: 

Your chance of getting ANY refund is 50/50 imho... 

Unfortunately, the chance of getting your winnings confiscated due to usage of a payment method which is not registered under your own name (as per your own explanations so far) is now close to zero. 

I appreciate your candid view on things. I need to manage my expectations, which are very low at this point. 

I get all that you're saying and your knowledge is far far greater than mine. But I have to ask somewhat incredulously... Can they keep my winnings AND my deposits? How do they get away with that?? 

I'm appalled that this is possible, sod my situation what about all the other people they've ripped off. I know you can have a laugh and a joke about problem gamblers which to a degree is fine. But these are real people. Some have kids, some might have no one at all just an irresistible urge to gamble until they get into such a mess that they develop all sorts of mental heath issues, push away anyone who ever gave a damn and are just left with this disease for company. Something like this would make people consider the worst things... 

Anyway perhaps not the best time and place for that rant. 

What is the deal with companies that hold my correct details, have fully verified my account to the point I am on the top level of VIP? Joined after Gamstop.