Ask gamblers review monitoring

[jwholland]

Can someone please stop this trolling by casino's, posting fake reviews.. 

Spinia for instance.. You dont need to be Sherlock Holmes to see this..

 

 

[pinnit2015]

To be fair, that's one of the most blatant ones I've seen  - by the sounds of that review the casino is a strong advocate of philanthropy, with all the caring they do: surprised they have enough time to run a business. 

You see it on Trust Pilot/Amazon as well came into criticism recently - as long as punters keep their wits about them they won't (if not caught by the site overseeing them) be fooled. 

[jwholland]

Well, they clearly had a tech error, copy pasting the exact review.  It is worth mentioning that a significant part of there reviews is posted by users with new account, that only preform one action on their timeline: review Spinia, afterwards zero activity. 

How hard is it to capture this evident fraud Askgamlers? If I submit a review that is to negative, after filing a complaint to a casino, it is rejected?!

This is a player driven public review site is it? Or isn't it? 

[jwholland]

Also, is seems that allot of published negative reviews. or complaints, are deleted. This could be at players request, but this clearly indicates a form of compensation from the casino to the player to do this.  Not showing deleted reviews, or reason for deleting, result in a clear biased review. 

[cocopop3011]

@ValDes Will take a look and deal with accordingly. Please note your other topic has been deleted.

[jwholland]

ok thanks, I've attached the screens in here.

But you will find them with no effort: short user names with 1 or 2 digits,  from Netherlands mainly, accounts with only 1 item as activity: posting review.

[jwholland]

addition: If you check reviews from other casino's of the N1 interactive group, you will find 1 on 1 copy paste reviews, from other brands of the group.

e.g. Spina has identical review posts as Bob Casino, by other users.. Not surprisingly  with only 1 activity on the account.  

How obvious can it be..  lol

See screen 

[copyyy]

A lot of casinos have been sending emails that if you type a honest reviewsyou will be awarded with some free spins, but people just copy paste other people reviews because they are lazy to do it themselves I guess. I typed some long review for one casino just to see couple days after that people just copied a piece of my review and posted it. 

[jwholland]

Ok that is a problem of course, but these are all 1 on 1 copies, within the N1 group operated casino's, with new accounts that show zero activity afterwards..  Account made: 1 review, copy pasted by new account made, 1 review. Either way, reviews are payed for by casino's, thus biased. 

As AskGamblers is ( to my believe) a player driven review site, that should result in an unbiased overal review, these actions undermine the very core..

What I suggest is to take appropriate action: investigate accounts involved, and implement measures that prevent this.  

e.g. I've submitted a review 5 days ago, with some critical notes, that is obviously being checked. Positive reviews are processed in a zip.  Also, why not display deleted reviews and complaints? If retracted, or resolved, a reason can be shown/explained. Cleaning up negative comments, by paying players in order to retract, does not result in a balanced casino rating.  Finally, why allow players to review a casino multiple times with the exact same rating as first review? 

[ValDes]

Hi @jwholland,

Let me address all your concerns regarding AskGamblers Leave-A-Review feature. 

"Positive reviews processed faster than the negative ones" - Wrong! Player reviews are processed on the first come first served basis. There is a delay in processing recent reviews though as the entire AG Team attended team building even in the Catena Media (parent company) headquarters in Malta for the last 4 days.  

"AskGamblers is ( to my believe) a player driven review site" - Correct to some extend. Leaving a review is  a very important aspect of our operations indeed, but just a small portion of all the services we offer to our customers after all. You, as a regular AGCCS user for example, should be well in aware of that. 

"Players submitting reviews immediately after joining AG" - Not forbidden by the AG Terms and/or AG Posting Guidelines. Don't really see any valid reason why we shall prevent newly registered players from doing that in the future. 

"seems that allot of published negative reviews. or complaints, are deleted" - Wrong! Hope you make the difference between "not accepted" and "deleted" as this is exactly what we do with both player reviews and complaints. If a review/complaint is not accepted then submitter is being notified by an email for the exact reason of why their feedback is being rejected. 

"Not showing deleted reviews, or reason for deleting, result in a clear biased review" - Again misunderstanding the concept of how we handle player reviews and complaints. Now when you know we do not "delete" but "reject" instead hope you realize your suggestion sounds absurd. 

"Same review posted under different/same casino" - Blatant violation of  AG Posting Guidelines and not allowed of course! We are rejecting hundreds of these on a monthly basis but impossible to be 100% sure we didn't miss some slipping under our radar. Please, whenever you spot such obvious violations, report to [email protected] or via Live chat or send me a PM, whatever suits you best and we will take care immediately! In the meantime, will personally review your screenshots and reject any of the reviews found to be in violation of our guidelines. 

And finally, yes, we are not perfect and never claimed to be, but unlike so many others around claiming to be whatnot for players,  AskGamblers is giving you the unique opportunity to make sure your voice is reaching other players via so many different channels such as Review, AGCCS, Forum, etc... Including yours, @jwholland   

[ValDes]

Duplicate reviews rejected! 

Please don't hesitate reporting immediately if you spot any of these again. 

Thanks. 

[cocopop3011]

12 hours ago, ValDes said:

Hi @jwholland,

Let me address all your concerns regarding AskGamblers Leave-A-Review feature. 

"Positive reviews processed faster than the negative ones" - Wrong! Player reviews are processed on the first come first served basis. There is a delay in processing recent reviews though as the entire AG Team attended team building even in the Catena Media (parent company) headquarters in Malta for the last 4 days.  

"AskGamblers is ( to my believe) a player driven review site" - Correct to some extend. Leaving a review is  a very important aspect of our operations indeed, but just a small portion of all the services we offer to our customers after all. You, as a regular AGCCS user for example, should be well in aware of that. 

"Players submitting reviews immediately after joining AG" - Not forbidden by the AG Terms and/or AG Posting Guidelines. Don't really see any valid reason why we shall prevent newly registered players from doing that in the future. 

"seems that allot of published negative reviews. or complaints, are deleted" - Wrong! Hope you make the difference between "not accepted" and "deleted" as this is exactly what we do with both player reviews and complaints. If a review/complaint is not accepted then submitter is being notified by an email for the exact reason of why their feedback is being rejected. 

"Not showing deleted reviews, or reason for deleting, result in a clear biased review" - Again misunderstanding the concept of how we handle player reviews and complaints. Now when you know we do not "delete" but "reject" instead hope you realize your suggestion sounds absurd. 

"Same review posted under different/same casino" - Blatant violation of  AG Posting Guidelines and not allowed of course! We are rejecting hundreds of these on a monthly basis but impossible to be 100% sure we didn't miss some slipping under our radar. Please, whenever you spot such obvious violations, report to [email protected] or via Live chat or send me a PM, whatever suits you best and we will take care immediately! In the meantime, will personally review your screenshots and reject any of the reviews found to be in violation of our guidelines. 

And finally, yes, we are not perfect and never claimed to be, but unlike so many others around claiming to be whatnot for players,  AskGamblers is giving you the unique opportunity to make sure your voice is reaching other players via so many different channels such as Review, AGCCS, Forum, etc... Including yours, @jwholland   

Can't argue with that! 

[jwholland]

12 hours ago, ValDes said:

@ValDes Thank you so much for this extensive reply, very informative. And I concur with several points in your reply. However, in several cases I think you misunderstood me, I'll explain below. See my reply >> between the lines. 

Thanks, Gr J

 

Hi @jwholland,

Let me address all your concerns regarding AskGamblers Leave-A-Review feature. 

"Positive reviews processed faster than the negative ones" - Wrong! Player reviews are processed on the first come first served basis. There is a delay in processing recent reviews though as the entire AG Team attended team building even in the Catena Media (parent company) headquarters in Malta for the last 4 days.  

>> Ok thank you

"AskGamblers is ( to my believe) a player driven review site" - Correct to some extend. Leaving a review is  a very important aspect of our operations indeed, but just a small portion of all the services we offer to our customers after all. You, as a regular AGCCS user for example, should be well in aware of that. 

>> Clear

"Players submitting reviews immediately after joining AG" - Not forbidden by the AG Terms and/or AG Posting Guidelines. Don't really see any valid reason why we shall prevent newly registered players from doing that in the future. 

>> I agree that this cannot be forbidden, but the point I'm trying to make: accounts that are created, and on the same dat post a review, and afterwards show zero activity, are worth looking into.. Several might be trolling accounts, especially if a significant number of reviews for e.g. Spinia, are of these 1 time posting kind.

"seems that allot of published negative reviews. or complaints, are deleted" - Wrong! Hope you make the difference between "not accepted" and "deleted" as this is exactly what we do with both player reviews and complaints. If a review/complaint is not accepted then submitter is being notified by an email for the exact reason of why their feedback is being rejected. 

>> The distinguish between rejected and deleted  was and is clear to me. I'm talking about published reviews, or complaints, that are deleted from the site at posting account request afterwards. To my discrace, I participated in this shady business once: I was contacted months ago by a casino I reviewed ( Spinia), with also some negative comments. They paid me 100e for deleting this mixed review, at that time I though, why not. AskGamblers deleted the published review, and it's gone. This is going on at a high rate I believe, polishing up rating by paying negative reviewers to delete the review. My point is: if these deleted reviews would be viewable, with a clear reason for retracting by the player, it will give a more accurate, untempered rating.

 

"Not showing deleted reviews, or reason for deleting, result in a clear biased review" - Again misunderstanding the concept of how we handle player reviews and complaints. Now when you know we do not "delete" but "reject" instead hope you realize your suggestion sounds absurd. 

>> see above, I'm talking about deletion of published material.

"Same review posted under different/same casino" - Blatant violation of  AG Posting Guidelines and not allowed of course! We are rejecting hundreds of these on a monthly basis but impossible to be 100% sure we didn't miss some slipping under our radar. Please, whenever you spot such obvious violations, report to [email protected] or via Live chat or send me a PM, whatever suits you best and we will take care immediately! In the meantime, will personally review your screenshots and reject any of the reviews found to be in violation of our guidelines. 

>> thank you, I'm also very interested in the origin of the single review accounts, if there is a pattern, common ip, email addresses with similar structuring name ect.

And finally, yes, we are not perfect and never claimed to be, but unlike so many others around claiming to be whatnot for players,  AskGamblers is giving you the unique opportunity to make sure your voice is reaching other players via so many different channels such as Review, AGCCS, Forum, etc... Including yours, @jwholland   

>> again then

[jwholland]

@ValDes Thank you so much for this extensive reply, very informative. And I concur with several points in your reply. However, in several cases I think you misunderstood me, I'll explain below. See my reply >> between the lines in quote above^^.

Not sure if you received tag, is I typed in in the quote 

Thanks, Gr J

[ValDes]

Most welcome! 

My answers to your additional questions/feedback as follow: 

Quote

>> I agree that this cannot be forbidden, but the point I'm trying to make: accounts that are created, and on the same dat post a review, and afterwards show zero activity, are worth looking into.. Several might be trolling accounts, especially if a significant number of reviews for e.g. Spinia, are of these 1 time posting kind.

Again, not forbidden by the rules, meaning allowed. You should never underestimate the intelligence of our members though, totally convinced 99.99% of them would be able to navigate perfectly fine via the ocean of reviews some brands here have and separate wheat from chaff in a matter of nanoseconds. 

Quote

>> The distinguish between rejected and deleted  was and is clear to me. I'm talking about published reviews, or complaints, that are deleted from the site at posting account request afterwards. To my discrace, I participated in this shady business once: I was contacted months ago by a casino I reviewed ( Spinia), with also some negative comments. They paid me 100e for deleting this mixed review, at that time I though, why not. AskGamblers deleted the published review, and it's gone. This is going on at a high rate I believe, polishing up rating by paying negative reviewers to delete the review. My point is: if these deleted reviews would be viewable, with a clear reason for retracting by the player, it will give a more accurate, untempered rating.

Agree that this ain't a good practice, especially after seeing your own revelations here.  Still, our policies would allow the owner of a review to request its removal  and I truly fail to find a single reason why would anyone reject to comply with such a request if it's coming from the content's creator directly and accompanied with the relevant reasons.  Pay attention this is only possible with reviews and absolutely forbidden for AGCCS. Once a case is being accepted, processed and published there is NO way anyone could remove it, including the 'incentivized' complainant.  

Quote

>> thank you, I'm also very interested in the origin of the single review accounts, if there is a pattern, common ip, email addresses with similar structuring name ect.

Cannot share such info with you or anyone else outside the team of course, but rest assured we are doing all the relevant cross-checks whenever deemed necessary. 

Sincerely hope all is clear now.  

[jwholland]

@ValDes Thxn again for taking time to reply.   No system is perfect, and points raised are in the sole benefit of player protection. Some of you might think I'm 'bashing certain operations, but online gaming is an extremely dodgy business I discovered. I just get enraged, when there is strong evidence of malpractice and deception, putting players at risk. Problem is with e.g. MGA or curaçao  licensing, is the financial bias in play. Both Malta and Curacao governments/economies are heavily dependent on this,  and obviously are not monitoring/enforcing things at the same level that would be required locally in e.g UK, USA,NL ect.   In Curacao public office, corruption is the standard, only a few honest people try to hold on. 

[Tweeksta]

wow!! 

i remember back when i was a fresh gambler here like urself  jwholland,  i spent my browsing time at askgamblers either looking for free bonuses and other great casino offers or reading helpful/interesting posts in the forum section.....  positive browsing

from reading your posts, i got the impression that you are looking for loopholes to do some dodgy things urself and so your raising these issues and asking these questions to get correct answers from askgamblers  so you can see what dodgey activity you yourself can get away with.

On 10/10/2019 at 8:14 AM, jwholland said:

but online gaming is an extremely dodgy business I discovered. I just get enraged, when there is strong evidence of malpractice and deception, putting players at risk.

you are the one putting yourself at risk by gambling in the 1st place, not the casino!!

gambling is an extremely dodgy business that caters to alot  of extremely dodgy players 

[jwholland]

I hope to ge: 

 A: simple answer that will prove me wrong by operator

and

 B: In the meanwhile provide this information to players, so they can judge for themselves, and make a choice after.

[cocopop3011]

On 10/12/2019 at 8:14 PM, jwholland said:

I hope to ge: 

 A: simple answer that will prove me wrong by operator

and

 B: In the meanwhile provide this information to players, so they can judge for themselves, and make a choice after.

What exactly are you still looking for an answer for? From what I can see Valdes has already more than answered things?

[Fiekie247]

jwholland is now spreading the word accross the internet.

Posting across other forums the same thing..

He got banned at CasinoMeister for doing the exact same thing by Nagging without supporting evidence...

@jwholland - I have had enough of your ranting - ValDes explained everything clearly from AG point of View, if you dont like what you see or are happy with the content or the way things are done, processed and analyzed, stay away! PERIOD!

You starting to give me a headache...

I'm now GATVOL

 

[pinnit2015]

9 minutes ago, Fiekie247 said:

jwholland is now spreading the word accross the internet.

Posting across other forums the same thing..

He got banned at Casinomeister for doing the exact same thing by Nagging without supporting evidence...

@jwholland - I have had enough of your ranting - ValDes explained everything clearly from AG point of View, if you dont like what you see or are happy with the content or the way things are done, processed and analyzed, stay away! PERIOD!

You starting to give me a headache...

 

Rumours that they’re  a Knight on a White Horse, sent by Merlin (or the UKGC), to rid the world of the scourge of all gambling injustices, are unconfirmed. 

More likely is that repeat button got stuck.

[pinnit2015]

Reminds me of a song by the (once) great, Oasis.

 

[cocopop3011]

17 hours ago, Fiekie247 said:

jwholland is now spreading the word accross the internet.

Posting across other forums the same thing..

He got banned at Casinomeister for doing the exact same thing by Nagging without supporting evidence...

@jwholland - I have had enough of your ranting - ValDes explained everything clearly from AG point of View, if you dont like what you see or are happy with the content or the way things are done, processed and analyzed, stay away! PERIOD!

You starting to give me a headache...

I'm now GATVOL

 

Tbh - I had a headache on his very first post @jwholland I don't read other forums but I do trust what our members tell us so please take this as a warning as you may well end up getting banned here too.

[jwholland]

On 10/14/2019 at 6:42 AM, Fiekie247 said:

jwholland is now spreading the word accross the internet.

Posting across other forums the same thing..

He got banned at Casinomeister for doing the exact same thing by Nagging without supporting evidence...

@jwholland - I have had enough of your ranting - ValDes explained everything clearly from AG point of View, if you dont like what you see or are happy with the content or the way things are done, processed and analyzed, stay away! PERIOD!

You starting to give me a headache...

I'm now GATVOL

 

Nagging without supportive evidence.. Yes please check the screens in those topics. And @Fiekie247 please point me out what is missing, so I can add it. And if my claims are ludicrous, they can be easily debunked by an operator, simply providing evidence that makes it clear. Also, please post a copy of that topic in this forum, as you're discrediting me based on that.

Funny that relevant authorities, within several countries, are investigating, and confirmed validity of complaint.  But yeah, I'm only nagging. 

[jwholland]

On 10/14/2019 at 11:58 PM, cocopop3011 said:

Tbh - I had a headache on his very first post @jwholland I don't read other forums but I do trust what our members tell us so please take this as a warning as you may well end up getting banned here too.

If I do violate rules please inform me, or making claims not backed up by evidence. And please let comments that are an attempt to discredit me, be support by evidence.