CASHMIO PAYOUT TROUBLES

[TheAverageGuy]

Asking google I was told 

which essentially says, ask your bank

The only thought I had was in relation to the bank account number, is it possibly 7 with an in house 3 digit identifier, or does the CU for some reason use 2 digits for a check-digit?

Outside of the bank telling you it's something like that, I'm stumped.. Sorry..

[cocopop3011]

2 hours ago, MintDice said:

My best suggestion would be to look out for highly recommended Bitcoin casinos moving forward. They usually (but not always) don't have as many issues with liquidity/fiat and have higher RTPs

Please note, we don't allow advertising. Just in case they are your intentions.

[TheAverageGuy]

19 minutes ago, cocopop3011 said:

Please note, we don't allow advertising. Just in case they are your intentions.

Obviously a misunderstanding, they said "highly recommended"

 

[Funkdoc_21]

I did call and ask my CU yesterday, she told me to make sure they use my 12 digit account number, with the 5 digit transit and 3 digit ins number... so i definitely made sure i got the right account info.... i've been steady on the phone/email/live chat since last week trying to sort this out lol. hardest part is NOT playing with the funds while i wait lol.

[TheAverageGuy]

5 minutes ago, Funkdoc_21 said:

I did call and ask my CU yesterday, she told me to make sure they use my 12 digit account number, with the 5 digit transit and 3 digit ins number... so i definitely made sure i got the right account info.... i've been steady on the phone/email/live chat since last week trying to sort this out lol. hardest part is NOT playing with the funds while i wait lol.

Ask them to lock it, they have the technology. I reversed small withdrawals a couple times and turned them into monsters when I got bored waiting on the overnight, now they're no longer reversible as soon as I hit withdrawal, I wait, then ask them to hit you up with some free spins/goodwill credit to tinker with while you wait for them to do the only thing players truly care the most about a site being expert at

[cocopop3011]

1 hour ago, Funkdoc_21 said:

I did call and ask my CU yesterday, she told me to make sure they use my 12 digit account number, with the 5 digit transit and 3 digit ins number... so i definitely made sure i got the right account info.... i've been steady on the phone/email/live chat since last week trying to sort this out lol. hardest part is NOT playing with the funds while i wait lol.

So have you submitted a new withdrawal now using these digits?

[Funkdoc_21]

yes, many multiple attempts... with live chat talking to their finance department as i submitted and kept saying it failed. So i asked them what is the error message... like i would think their system would say more than just ...error? so i can try to fish out the information needed for it to go through and they wouldn't give me a detailed error, just the information i submitted is can't be processed... so now again waiting for the payment team investigation to be done. 

[Funkdoc_21]

I keep wondering to myself if its reaching their finance department and they are just automatically rejecting the transfer because seeing a 12 digit account number is throwing them off? So maybe they aren't actually even trying to submit it ? Thats what my banker was thinking is happening, because its not like the transfer was sent and my bank rejected it, its just been rejected from Cashmio's side.

[pinnit2015]

I'd consider asking them, as TAG said, if you can withdraw via a different method (if possible) - problem is some casino's wouldn't let you as they'll say that the monies were won using that method so it doesn't matter what the new method is. 

Another 48 hours is more than enough time to get it sorted. 

[pinnit2015]

9 hours ago, cocopop3011 said:

Please note, we don't allow advertising. Just in case they are your intentions.

Plus, unless the casino is developing it's own bespoke games in house (3Dice), I don't see how a Bitcoin casino can offer me a 99% Netent RTP slot. 

BC casinos appear to have been busy sending out their messenger pigeons in the last few months. 

[ValDes]

9 hours ago, cocopop3011 said:

So have you submitted a new withdrawal now using these digits?

 

2 hours ago, pinnit2015 said:

Plus, unless the casino is developing it's own bespoke games in house (3Dice.com), I don't see how a Bitcoin casino can offer me a 99% NetEnt RTP slot. 

BC casinos appear to have been busy sending out their messenger pigeons in the last few months. 

Obvious spam which has just been taken care of... 

[cocopop3011]

3 hours ago, pinnit2015 said:

I'd consider asking them, as TAG said, if you can withdraw via a different method (if possible) - problem is some casino's wouldn't Let you as they'll say that the monies were won using that method so it doesn't matter what the new method is. 

Another 48 hours is more than enough time to get it sorted. 

Completely agree, getting a bit ridiculous now. I'd give it as Pinnit suggest and proceed with opening a complaint if the wthdrawal has still not been sorted. Keep us posted of course.

[Funkdoc_21]

Update I have filed a complaint with askgamblers. Cashmio waited  2 days to literally tell me the exact same thing “it failed because you need a 7 digit account number” I am furious. I have submitted official bank documents showing my 12 digit account number, I have told them numerous times the CU I am with has 12 digit account numbers. And I confirmed with my bank all details are correct. I now have lost trust that they have even tried to manually make the payment with the details I provided. I have called them out on it as well. 

[pinnit2015]

Sounds like either A. They're being a bit mischievous (not like them tbf) or B. Incompetent

Either way, pretty unacceptable.  

[Funkdoc_21]

I honestly don’t get it. I chose them based on Askgamblers verified, they accept Canadian players, and then finally when I want to make a withdrawal this happens... I just wish they would try to process the payment with 12 digit account number but I don’t know what they are doing lol. The feeling of not being able to do anything is very frustrating and scary. 2500 dollars would be very helpful right now, and besides that.. the feeling of knowing I’ve deposited so much money with no opportunity of cashing it out is scary. 

[catapultaudio]

Yeah I would definitely be getting annoyed  now, doesnt even sound like your being given any real explanation which is just completely unacceptable. Stay on their backs!!

[cocopop3011]

5 hours ago, Funkdoc_21 said:

I honestly don’t get it. I chose them based on Askgamblers verified, they accept Canadian players, and then finally when I want to make a withdrawal this happens... I just wish they would try to process the payment with 12 digit account number but I don’t know what they are doing lol. The feeling of not being able to do anything is very frustrating and scary. 2500 Dollars would be very helpful right now, and besides that.. the feeling of knowing I’ve deposited so much money with no opportunity of cashing it out is scary. 

Leave it in the safe hands of AG and let's see what happens. Good luck with the complaint.

[ValDes]

17 hours ago, Funkdoc_21 said:

Update I have filed a complaint with askgamblers. Cashmio waited  2 days to literally tell me the exact same thing “it failed because you need a 7 digit account number” I am furious. I have submitted official bank documents showing my 12 digit account number, I have told them numerous times the CU I am with has 12 digit account numbers. And I confirmed with my bank all details are correct. I now have Lost trust that they have even tried to manually make the payment with the details I provided. I have called them out on it as well. 

Hey there and welcome to AskGamblers. 

Kindly note that your complaint has just been reviewed, accepted and processed.  Link here - Cashmio Casino - Payout delays

Please make sure to follow strictly all the relevant AGCCS Term sand Guidelines or let us know in case you need further assistance. 

[Funkdoc_21]

Hey everyone, woke up to some good news this morning. After getting AG involved, Cashmio has replied saying they have made updates to their payment processing system and it is all approved. They said it should be in my bank account on 1-5 business days but has officially been processed on their part. Feeling pretty good knowing it’s now on the way. 

[cocopop3011]

6 hours ago, Funkdoc_21 said:

Hey everyone, woke up to some good news this morning. After getting AG involved, Cashmio has replied saying they have made updates to their payment processing system and it is all approved. They said it should be in my bank account on 1-5 business days but has officially been processed on their part. Feeling pretty good knowing it’s now on the way. 

Guess AG works their magic yet again!

Lovely news, enjoy your winnings and well done for remaining calm.

[pinnit2015]

What a coincidence 

The test now is to do it again 

[ValDes]

On 8/2/2019 at 6:40 PM, Funkdoc_21 said:

Hey everyone, woke up to some good news this morning. After getting AG involved, Cashmio has replied saying they have made updates to their payment processing system and it is all approved. They said it should be in my bank account on 1-5 business days but has officially been processed on their part. Feeling pretty good knowing it’s now on the way. 

Happy news indeed. 

Thanks for the update, however, please don't forget to  keep your complaint updated as well. 

[Funkdoc_21]

Thank you everyone for taking the time to reply and give advice,

I have officially received the funds in my bank account this morning. I have updated my complaint as well with AG. 

Now i can rest easy, and go lose back (some) of the money.. lol 

[cocopop3011]

6 hours ago, Funkdoc_21 said:

Thank you everyone for taking the time to reply and give advice,

I have officially received the funds in my bank account this morning. I have updated my complaint as well with AG. 

Now i can rest easy, and go lose back (some) of the money.. lol 

Noooooo!! Don't go lose back it, go spend it on something nice!!!