Emucasino - great place to play but lately...

[Joe Blow]

Lately it's been pretty bad. The Casino website is awesome. I love the games range. The live casino is absolutely awesome. And yeah, I do win there. I lose there but I win there to

Anyway, back int he day, it would generally take like less than 24 hours to get anything done with the verification team and payment team. But lately, in the last couple of months, it has taken up to 5 days to process anything. I am starting to worry that the casino may be low on liquidity.

About 6 days ago I won some money. Again it took 4 days to verify my documents because I used a new card (it's an old account but a new card). I finally placed the withdraw request and it's been 48 hours already and still has not been processed.

The thing is, I really don't want to play anywhere else. This place is really cool. Customer service for general stuff is really easy to get a hold of. But having to wait 4 days for withdraws... it's inconvenient and kind of diminishes the point of playing. However I will say their limits system is great. So I did not recall my withdraw and play further, I limited my account. So I am now unable to play and rightly so, because I am a huge idiot and recall my withdraws all the time.

[Afi4wins]

Well Joe, yours isn't the first time. Many others, including myself, have experienced similar circumstances with casinos.

The strange thing is that certain casinos can be so bad for many, yet so  awesome to a few, but then again, it is also a common trait that casinos tend to slow down with time, dragging their feet along, for various reasons of course.

Personally for me, if any casino persists like that several times in a row, I'd close my account there without any hesitation, be it my top favourite casino or not! Why? Simply because there may be many unseen 'forces' coming into play at the casino, which we customers may not know of, and then suddenly, the casino may go under! If you've spent tons of money there, if you're one of the top VIPs, everything would mean nothing at all in the end...so better to quit before it becomes any worse!

[Joe Blow]

39 minutes ago, Afi4wins said:

Well Joe, yours isn't the first time. Many others, including myself, have experienced similar circumstances with casinos.

The strange thing is that certain casinos can be so bad for many, yet so  awesome to a few, but then again, it is also a common trait that casinos tend to slow down with time, dragging their feet along, for various reasons of course.

Personally for me, if any casino persists like that several times in a row, I'd close my account there without any hesitation, be it my top favourite casino or not! Why? Simply because there may be many unseen 'forces' coming into Play at the casino, which we customers may not know of, and then suddenly, the casino may go under! If you've spent tons of money there, if you're one of the top VIPs, everything would mean nothing at all in the end...so better to quit before it becomes any worse!

I wonder if Emu is having liquidity issues. Any way to find out? I'll definitely be slowing down my use of said casino once this withdraw goes through.

[Afi4wins]

37 minutes ago, Joe Blow said:

I wonder if Emu is having liquidity issues. Any way to find out? I'll definitely be slowing down my use of said casino once this withdraw goes through.

Well, I can't help you out with that, but perhaps Valdes, or Pinnit, or others, may be able to give you some hints on the casino's status. 

[Joe Blow]

1 minute ago, Afi4wins said:

Well, I can't help you out with that, but perhaps Valdes, or Pinnit, or others, may be able to give you some hints on the casino's status. 

Who are they?

[Afi4wins]

2 minutes ago, Joe Blow said:

Who are they?

Oh geees...I forgot you are still new here...hahaha.

Valdes is our Guru...or Administrator here...Pinnit is our Mr P, a member...but different from Mr S, also a member. 

[Joe Blow]

2 hours ago, Afi4wins said:

Oh geees...I forgot you are still new here...hahaha.

Valdes is our Guru...or Administrator here...Pinnit is our Mr P, a member...but different from Mr S, also a member. 

How can I contact them?

[Afi4wins]

1 hour ago, Joe Blow said:

How can I contact them?

You don't have to...if they have any info at all, they will pop in here and give you a reply.

The truth is, I don't know who would have any info on that Emucasino though...

[Joe Blow]

16 minutes ago, Afi4wins said:

You don't have to...if they have any info at all, they will pop in here and give you a reply.

The truth is, I don't know who would have any info on that Emucasino though...

They always do pay out. I've never had a disputed transaction and the account has been around for a few years. They have high max bets on some games and their max WD is 20k a month. So... I dunno - maybe it's a good sign. but in my case I will have to take my WD out in increments because the win is substantial. Wolf Treasure ftw

[Afi4wins]

Well, good luck anyway Joe, but should you get into more problems, then it may be time to start using Askgamblers Casino Complaints Services, better known as AGCCS...and out Guru-san Valdes can attest to this.

[cocopop3011]

15 hours ago, Joe Blow said:

Lately it's been pretty bad. The Casino website is awesome. I love the games range. The live casino is absolutely awesome. And yeah, I do win there. I lose there but I win there to

Anyway, back int he day, it would generally take like less than 24 hours to get anything done with the verification team and payment team. But lately, in the last couple of months, it has taken up to 5 days to process anything. I am starting to worry that the casino may be low on liquidity.

About 6 days ago I won some money. Again it took 4 days to verify my documents because I used a new card (it's an old account but a new card). I finally placed the withdraw request and it's been 48 hours already and still has not been processed.

The thing is, I really don't want to Play anywhere else. This place is really cool. Customer service for general stuff is really easy to get a Hold of. But having to wait 4 days for withdraws... it's inconvenient and kind of diminishes the point of playing. However I will say their limits system is great. So I did not recall my withdraw and Play further, I limited my account. So I am now unable to Play and rightly so, because I am a huge idiot and recall my withdraws all the time.

Hi Joe and welcome to the forum!

Used to play at this casino before the new UK regulations came into place and now we are restricted. Their complaints success rate is fantastic actually so I would take Afi's advise, if you think you have exhausted all your options with their customer support and open a complaint.

[Joe Blow]

7 hours ago, cocopop3011 said:

Hi Joe and welcome to the forum!

Used to Play at this casino before the new UK regulations came into place and now we are restricted. Their complaints success rate is fantastic actually so I would take Afi's advise, if you think you have exhausted all your options with their customer support and open a complaint.

hi cocopop  As mentioned before they always do pay. It's just that as of the last few months the payment and verification process takes many days. My withdraw got processed last night. I have to wait a month to get the rest of the funds.

 

It's so hard finding a good casino to play on. I have issues with so many of them. I registered to wildblaster last night, deposited some crypto and it would not let me bet over the bonus max amount. I had no bonuses :/ so I do what I always do when I hate a casino - I excluded myself :P

[Afi4wins]

You should ALWAYS request for closure of your account first! Self-exclusion has many other 'undesirable' implications and should only be used if the casinos cannot close the account for you - yes, I have encountered several casinos that couldn't do it, but I never activate that self-exclusion into place - I just let my account there rot!

[Joe Blow]

2 hours ago, Afi4wins said:

You should ALWAYS request for closure of your account first! Self-exclusion has many other 'undesirable' implications and should only be used if the casinos cannot close the account for you - yes, I have encountered several casinos that couldn't do it, but I never activate that self-exclusion into place - I just Let my account there rot!

What implication?

[pinnit2015]

19 minutes ago, Joe Blow said:

What implication?

Casino A:SE, Casino B taken over by Casino A: self exclusion carries over, unable to play at B. Plus, more and more national schemes on it may see further developments in how it evolves. 

Not an issue of the SE is used how and when it should be, problem gamblers, but if it’s incorrectly used or applied for simple closures then may find yourself banned from your favourites - particularly if more and more brands merge

[Afi4wins]

7 hours ago, Joe Blow said:

What implication?

Self-exclusion generally implies that the player has serious gambling problems...like cannot control over-spending, addiction, etc. When you self-exclude at one casino, you are also excluding yourself at all casinos within that same group - not all group casinos implement it for the moment, but most of them do, and may even become compulsory for all casinos! If your self-exclusion is active when that happens, that you are completely excluded from ALL casinos!

[cocopop3011]

@Joe Blow Glad to hear the withdrawal has now been processed. Let's hope they go smoothly from now on and if they don't you know where we are.

[ValDes]

Hey there

From what I know and heard about Emu Casino it appears they are having such periods every now and then of delaying cashouts for quite longer than advertised within their payout time frames. As explained in a previous post, their AGCCS success rate is 100% and their players review rating is okay-ish 6.00 which constitutes them as an okay operator actually. 

Still, in your place, I would ask myself a question or two whether it is worth keep being a loyal depositor in an online casino which would delay my cashouts every now and then just like that... From my own experience which I'm sure most of the fellow forum members would confirm, delaying cashouts is rarely just a coincidence, especially if it keeps occurring again and again .  

[Joe Blow]

Thanks for the help everyone. Luck is running strong with me lately. Thanks for all the replies and thanks for your reply too ValDes.

[ValDes]

Most welcome

And let the luck be with you for as long as possible! Not many of us here could praise with the same lately I'm afraid...  

[Afi4wins]

52 minutes ago, Joe Blow said:

Thanks for the help everyone. Luck is running strong with me lately. Thanks for all the replies and thanks for your reply too ValDes.

Really glad that a few here are having a good time with their good luck.

Whilst the sun still shines, make as much money (you can forget about the hay) as you can...because the moon is simply waiting to come out but don't know when. 

[Mister Santoro]

On 4/27/2019 at 10:20 AM, Afi4wins said:

Oh geees...I forgot you are still new here...hahaha.

Valdes is our Guru...or Administrator here...Pinnit is our Mr P, a member...but different from Mr S, also a member. 

Thank you Afi4wins for mentioning my name. It is always nice to be noticed 

[Afi4wins]

1 hour ago, Mister Santoro said:

Thank you Afi4wins for mentioning my name. It is always nice to be noticed 

No problem mate...and you're welcome.