Videoslots - Not Sure What to do

[Fiekie247]

So I am not sure what to do with this.

After just venting about the best Casino out there for me at the moment, this happened.

 

 

Chat started on 11 Mar 2019, 05:13 AM (GMT+0)
(05:13:02)	*** Shafiek Samsodien joined the chat ***
(05:13:02)	Shafiek Samsodien: Hello
(05:13:22)	Shafiek Samsodien: Hello - Is the Admin/tech team in yet to determine, why my account was deactivated?
(05:14:04)	Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
(05:17:11)	*** Pavel joined the chat ***
(05:17:15)	Pavel : Hi
(05:17:34)	Pavel : let me check
(05:18:01)	Pavel : can you please confirm your date of birth?
(05:20:12)	Shafiek Samsodien: 13/06/1987
(05:20:15)	Shafiek Samsodien: Fiekie247
(05:20:42)	Pavel : Thank you
(05:21:56)	Pavel : yes we already know a little bit more but not enough yet
(05:22:16)	Pavel : With regrets I am the person at Videoslots to inform you that a business decision has been made to permanently block your Videoslots.com account. Under no circumstances are we able to help you with a reactivation of your account in the future. Since all accounts are personal, you will not be able to register any new accounts either. "1.3 A person registering at Videoslots accepts and acknowledges: all definitions and stipulations in these Terms and Conditions" "1.4 Videoslots reserves the right, at its own discretion, to: decline a person to open a Videoslots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means; suspend and/or cancel the person from promotional activities, competitions or other services, whenever"
(05:23:12)	Shafiek Samsodien: So why did they close my account again?
(05:23:19)	Shafiek Samsodien: Because it suits them and they feel like it?
(05:23:42)	Shafiek Samsodien: because I was playing last night
(05:24:18)	Shafiek Samsodien: and what about my $2 left in my balance?
(05:24:23)	Pavel : you can request a information via email, we will forward it. That is all what I know and what I can fo for you right now
(05:24:37)	Shafiek Samsodien: Ill also open a complaint as well, thanks
(05:25:55)	Shafiek Samsodien: I emailed your support
(05:26:31)	Pavel : you do not have any balance available in your account you madesome witdrawals on 2019-03-10 and they has been paid out
(05:27:13)	Shafiek Samsodien: Okay so last night I had $5 - I played Startbust 75 GTD tournament and used $2.40
(05:27:35)	Shafiek Samsodien: which means I should have $2.50 left in my balance after last nights tournament
(05:27:45)	Pavel : cheking
(05:27:55)	Shafiek Samsodien: I did not win, but I am sure, I had just over $2 left in my balance
(05:30:19)	Shafiek Samsodien: I remember I had 4.2 euros before playing that tournaments,
(05:30:40)	Shafiek Samsodien: what about the Clash of Spins I was about to receive this afternoon as well? Because I wagered money last week?
(05:30:55)	Shafiek Samsodien: Seriously, it might not be much, But I could have won something about it
(05:31:25)	Pavel : 2019-03-10 20:46:22 Halloween Jack amount 0.2 balance 0.00
(05:33:17)	Shafiek Samsodien: I played in tournament there
(05:33:25)	Shafiek Samsodien: I still have 10 free spins from Book fo dead correct?
(05:33:34)	Shafiek Samsodien: from the 20:15 GMT free roll?
(05:33:54)	Shafiek Samsodien: what about my free spins I was supposed to get from Clash of the spins this afternoon?
(05:34:01)	Pavel : yes I see that dreespins
(05:34:08)	Pavel : free spins
(05:34:53)	Shafiek Samsodien: I did not wager on Halloween jack, Startbust 75GTD tournament, was the last thing I played before I went to sleep last night, I did not touch a slot after that at all. I played Halloween Jack free roll before the startbust tournament?
(05:35:05)	Shafiek Samsodien: Which is why I know I had just over $2 left and 10 spins in Book of dead
(05:35:17)	Shafiek Samsodien: and what about my Clash of Spins from today that I was about to receive?
(05:37:25)	Pavel : Shafiek, I really do not have any other information yet. Thats all what I got and forwarded to you. Please write an official complaint and we will forward it. I can really do anything else for you right now
(05:38:12)	Shafiek Samsodien: Oh I will
(05:38:49)	*** Shafiek Samsodien has rated the chat Bad ***
(05:40:09)	*** Shafiek Samsodien left the chat ***

 

 

 

I really feel I have been playing for years and now they just left me like that.

I had a good level on Wild Swarm still built ed up. I was supposed to receive clash of spins free spins and then also I had 10 wager free spins plus $2 in my account left.

 

What do I do, just move on and leave it? F it...

 

[TheAverageGuy]

Seems to be going around... no word yet as to the reasoning behind it.. 

In the grand scheme of things, while an absolutely terrible customer service move and poorly handled all around they are within their rights to close any account at any time, so there is little you can do about it.. with that said however, even if you could get it reopened, would you want to?

I see this becoming a public relations nightmare very swiftly especially on the tail end of all the recent money saving/bonus reducing changes at the casino.

I blame myself, I wrote them a glowing review, shortly after they changed everything I said I liked. The curse of AG strikes again. 

[Afi4wins]

Tonight, Trada Casino sent me 10 no-wager no-deposit free spins on Bonanza...only to be met with a message 'Sorry, Trada Casino cannot accept players from your current location'...  Before this, country restrictions have also come into play at a few of Araxio/Tranello casinos...only one thing left for me to do next...push them over Dover's Cliff... 

[pinnit2015]

Yeah, there seems to some strange VS cull going on. A LOT of strange goings on with VS....

Leovegas did the same with me (and lying, yes i used that word because that's exactly what they did, under the guise of a made up self exclusion). I couldn't do anything - was told they're a private business and they can trade with whomever they want. I imagine VS will say the same.

Personally i think it's ridiculous. All you want is the reason, if any, that they did it.

Sadly I don;t even think going to MGA will make a difference as, strictly speaking, they can do what they want. But i'd push to get some form of recompense for the free spins etc because they were earned prior to it. 

VS appear to be wanting to destroy every bit of good work they've done since 2011 

[pinnit2015]

Rewards for game trophy completions - diminished.

Weekend Booster - don't care what their official line is, it's been tweaked. 

Clash of Spins - waste of time.

Lowering the RTP when possible.

Not exactly the sign of a casino building - maybe there are issues in the background/maybe they're simply making themselves more sustainable or maybe they are gearing up to be sold. Who knows but a definite change in them over the last 6-12 months. 

As above Mate - don't get your hopes up for the a/c being re-opened.... (then again, if they closed it in such a fashion, would you really wanna play there again?)

[Fiekie247]

Well with the above said. I think I need to let this one slide. The thing that keeps om bothering me is the "Why" behind it you know. Because I know I did not use any bonus abuse and *****, since you cannor claim bonuses. Was supossed to get 30 wager free spins including the 10 I already had plus $2. Could easily have won $10 with spins. I am a bit pissed but willing to accept. They cannot give answers but just to keep on quoting the conditions that "At their discretion they can close any account without explanation"... 

 

Also I noticed certain Direx NV casinos does not allow me to their websites. Saying they do not allow players from the UK. Meanwhile I live in South Africa and I am playing from mobile network and normal internet provider so no VPN. 

[ValDes]

Gees, from all ridiculous reasons hate most when this particular one in being used! It really sucks big time regardless operator's name and reputation...  

Could it be your forum title that is causing the weird situation? 

[cocopop3011]

2 hours ago, Fiekie247 said:

Well with the above said. I think I need to Let this one slide. The thing that keeps om bothering me is the "Why" behind it you know. Because I know I did not use any bonus abuse and *****, since you cannor claim bonuses. Was supossed to get 30 wager free spins including the 10 I already had plus $2. Could easily have won $10 with spins. I am a bit pissed but willing to accept. They cannot give answers but just to keep on quoting the conditions that "At their discretion they can close any account without explanation"... 

 

Also I noticed certain Direx NV casinos does not allow me to their websites. Saying they do not allow players from the UK. Meanwhile I live in South Africa and I am playing from mobile network and normal internet provider so no VPN. 

Have you sent a PM to our rep? Maybe he can get some answers for you?

[pinnit2015]

Could always submit a subject access request: 

If it was a case of Vs computer said no, the Code of Practice also allows individuals to ask -  An individual can also request
information about the reasoning behind any automated decisions taken about him 

 

[Fiekie247]

I think I am going to leave it, as I emailed them and they still repeated the same thing and said I am welcome to take it to the MGA if I am unhappy. However they do not respond to my question about my balance, my free spins that was there as well as the Clash of Spins free spins I was about to get

 

@ValDes - I doubt it is my forum title, but I ripped them from 1k from tournaments alone in the past 2 weeks. You know deposit $15 and withdraw $400, then deposit $10, win in tournament, withdraw $300 etc.

 

 

[Fiekie247]

7 hours ago, cocopop3011 said:

Have you sent a PM to our rep? Maybe he can get some answers for you?

@cocopop3011 - I doubt he will say much, not sure if its worth contacting the rep.

[Afi4wins]

Well mate...that's perhaps your first encounter of being blocked/banned off by a casino.

No matter which casino it may be, if you win a lot, they'll kick you out...period! If I were you, I would just kick the blardy casino over Dover Cliff and move on...just like what I did to one of my local Asian online casinos. On top of that, I now have 24 more European casinos waiting to be kicked off the cliff too...and it's going to happen real soon! 

[pinnit2015]

If i was MGA i'd not be happy with them automatically sayings that - seems, unless you're part of an elaborate fraud ring, stupid to create another layer of bureaucracy for the sake of not saying why you're doing it?

Videoslots turning into a talk to the hand casino 

Yes, we believe a section of people are abusing are 5 free spins at 10p (soon to be 5 spins at 5p on Hugo 2)

To be honest I don't think it's anything to do with wins - if the 300 quid  here and there profit is tipping them over the edge then they must be in serious financial trouble. If you're 2 million up, maybe so 

[pinnit2015]

I've only been banned by two casinos: Leovegas Group, for the above and All Caddell casinos: with Caddell i was told i was a bonus abuser Er, if you mean you offer 'em and i take 'em, then yes i replied? Funnily, with Spinstation i was down 2k despite taking their offers so it seemed a stupid reason. 

[Fiekie247]

I guess I am putting this case to bed and moving on with my life and sourcing my new home... No way I am going to let this stress me out. Just shows no casino can be that good or trusted with everything lol.

I send them a nasty feedback regarding a rating for their support service. Especially mentioning my spins and balance in my account.

Let see if they every get back to me regarding my spins and balance.

[Afi4wins]

In all honesty, I do believe that it has everything to do with wins...not the actual amounts won, but by its winning ratio against deposits made...just as with their deposits:bonuses ratio criteria.

A $300 withdrawal against a $10 deposit is a 3000% win! Make a few wins like that and the 'Alert' alarm goes off! What if our Fiekie mate here made a $1000 deposit each time but withdrew $30,000 instead, many times within a short span of time? Which casino management would not jump up in their seats? 

Yes, it is possible that there may be some other reasons why they need to deactivate a player's account...but can those reasons ever be more crucial or critical than money itself???!!! 

[Fiekie247]

So this is what they came back with. I know for sure I had balance

They know I had 10 book of dead free spins in my rewards section... but ignoring that one. as much as they claim i did not have that $2 - They are lying , yes they are lying,

 

I hope @Team_Videoslots - Could really should shed some light on this. I had 4 euros, played sunday night the starbust 75 euro GTD tournament, after the Halloween Jack free roll and then went to sleep. I spend 2 euro in the starbust tourney, which left just over $2 in my account and 10 book of dead spins.

The clash of spins that I was supposed to receive yesterday, I can understand that one, but this is pure day light robbery.

 

But once thing I know about Videoslots, they do not care, nor do they negotiate and stick to whatever they believe. But they say karma is a B***H

 

Anyways - Enough about Videoslots - There are some other better ones out there I guess.

 

I officially pushed them off the Cliff...

 

 

[ValDes]

6 hours ago, Afi4wins said:

Well mate...that's perhaps your first encounter of being blocked/banned off by a casino.

No matter which casino it may be, if you win a lot, they'll kick you out...period! If I were you, I would just kick the blardy casino over Dover Cliff and move on...just like what I did to one of my local Asian online casinos. On top of that, I now have 24 more European casinos waiting to be kicked off the cliff too...and it's going to happen real soon! 

Well, that's exactly what I was trying to say with my first post in a let's say more diplomatic tone of voice.

IMHO, you took the right decision putting an end to this case as there is no one out there (or here) who's actually capable to provide help considering the nature of the dispute. That's the harsh reality with the modern world of online casinos - no one cares about the existence and appliance of all these highly unfair and ridiculous God's clauses.   

[pinnit2015]

What’s the actual situation in which they’d invoke such a clause? I can only think it’s cos of legal issue or they’re too embarrassed/ashamed to say.

As I don’t think Fiekie is the Keyser Soze of the gambling world I’ll surmise it’s the latter so possibility is win related? That’s just mental if it is and extremely short sighted.

Either way: go and find another joint; plenty more 3 scatters in the sea.

[Fiekie247]

17 minutes ago, pinnit2015 said:

What’s the actual situation in which they’d invoke such a clause? I can only think it’s cos of legal issue or they’re too embarrassed/ashamed to say.

As I don’t think Fiekie is the Keyser Soze of the gambling world I’ll surmise it’s the latter so possibility is win related? That’s just mental if it is and extremely short sighted.

Either way: go and find another joint; plenty more 3 scatters in the sea.

I want the G O L D + 5 + 5 scatters

[Team_Videoslots]

Hi Fiekie247 and everyone else,

We are a casino, there is no skill playing our games. We wouldn't close an account in the casino because you have won. However, I can't give further feedback on why your account was closed more than the information you have already received. You are welcome to send in your complaint to MGA. We apologise that we couldn't be of more help.

Best regards,
Team Videoslots.

[pinnit2015]

28 minutes ago, Fiekie247 said:

I want the G O L D + 5 + 5 scatters

They pay less in general than just the GOLD ... random eh? 

[cocopop3011]

Well you know what they say @Fiekie247 their loss and another ones gain!

It sucks that your loyalty there hasn’t been appreciated but I guess Guru is right with the harsh reality. You’ve taken it on the chin like a pro and I sure do hope you find another ‘home’.

[pinnit2015]

But will he find a place that hands out Hugo 2 spins like they’re going out of fashion 

Probably a bad time to say that the SNG weekend has happy Halloween on 50p as the game? Only joking 

[pinnit2015]

What you're missing: the loss of two free battles every day; replaced with 2 5 quid buy ins that give you an amazing 1/10 chance to give you back double your money: woohoooo

And these new rounders SNG's....which have replaced some more freerolls. Plus point - get to round 5 in it = 2700?