Misleading promotions by Royal panda?

[Kingraj]

Hi all so today I was chatting to Barbara on live chat and unfortunately had no luck trying to explain the issue so wanted your guys opinion on this. Even states on terms and conditions free spins up to 10.

In past whenever royal panda sent a email saying check your account for free spins up to 10 if you've made a deposit in last three months I've had no issues as long as I have deposited in last three months. Than the next part of promotion is spend £50 etc each day and you'll get and extra 100 spins each promotional day. 

Today unfortunately I didn't receive any free spins even though I have deposited in February, well I'll let you all see the chat. 

[pinnit2015]

Used to get these when I played there.

Clear as day - spins should be in account.

No offence to RP but the CS didn’t appear to have a clue about their own promo which is poor.

[Kingraj]

Just as I thought I just didn't want to seem I was being rude by telling her, her knowledge on promo is lacking since I always had a good relationship with royal panda and other agents.

What's the best way forward would you advise to resolve this? Is there a royal panda rep on askgamblers perhaps? 

[pinnit2015]

Not sure about a rep on here but i found emailing them normally sees things resolved more so than CS...they're quite good in that respect: i imagine they'll be credited if you do that. 

Not the case here, but it does baffle me why sometimes CS ask me to send a screenshot of a promo where i've had similar problems 'Hey, you said I'd spins, i have none'...'can you send the email to us'? er....you sent it. 

[Kingraj]

Maybe if I send them this screenshot they'll understand, can't blame the company for one individuals actions as I said I've always had a good relationship with them and in past they have resolved issues very quickly.

[Kingraj]

Oh I just want to check first am I actually allowed by askgamblers to send screenshot to royal panda since I don't wish to break any rules? 

[Kingraj]

Just decided to call royal panda directly and spoke to a lovely lady, after explaining its been rectified.

Alls well that ends well.

Shes gonna send feedback to make sure agents are aware of how promotions work. 

Thanks Pinnit2015 for your responses

[pinnit2015]

28 minutes ago, Kingraj said:

Just decided to call Royal Panda directly and spoke to a lovely lady, after explaining its been rectified.

Alls well that ends well.

Shes gonna send feedback to make sure agents are aware of how promotions work. 

Thanks Pinnit2015 for your responses

It's weird because the difference between live chat and other methods of casino communication varies. I used to think that some folk on Live Chat then did the email cover etc but sometimes it's like they are totally different companies...or the promo team don't communicate the promo's to support etc. 

[cocopop3011]

52 minutes ago, Kingraj said:

Just decided to call Royal Panda directly and spoke to a lovely lady, after explaining its been rectified.

Alls well that ends well.

Shes gonna send feedback to make sure agents are aware of how promotions work. 

Thanks Pinnit2015 for your responses

So happy you got this outcome. Support agent was completely in the wrong, well actually I just don't think she understood what you meant because she just went round in circles. All's well that ends well!

[Nathan Aston]

I didn't play this one yet. Sorry buddy