Weird Experience with Betchan

[Joe Blow]

I just had a weird experience with Betchan Casino. It's to do with their customer service and withdraws.

I was really down and out today. So I threw $100 to play some slots. To my surprise and my neighbours dismay, I won.

So I went to the withdraw section and I opted for a Bank transfer. In my country, our banks use a SWIFT, BSB and Account Number. I've attached a picture of what it looks like. They basically want the BSB and Account number on a single line, in a single number, which made no sense to me. I guess I just had to assume that all BSB numbers are 6 digits and hopefully the system would pick that up. I said yes but what is the correct FORMAT. 

So I contacted customer service. They had no idea what I was even asking. I think the lack of English was the main reason there was such a misunderstanding. They kept telling me to use an IBAN - we don't have IBAN's. Eventually I just gave in, put all the digits on one line and asked for the withdraw.

Support said the processing would take 2 hours. So I check back in 5 hours and still no Approval. So I contacted support. I asked when it would be approved. They said it was already approved. My page says Pending. Anyway... I asked how long it would take to be approved. They said "When the funds hit your account it will change to approved"... What? So when the funds are in limbo between bank and bank I can just hit the recall button? No... that's not right. I kept asking in different ways and they kept saying "5 days for your money to be in account". I kept asking how long the PROCESSING time takes for the Casino to send the funds and change the status to approval. They said "5 days for hit account".

Went around in circles. They stopped answering my emails (lol).

Can someone who has bet with this place before and has requested a bank withdraw PLEASE tell me if everything is fine lol

https://i.postimg.cc/RFF5VjFm/bank.jpg

Edited February 19, 2019 by Joe Blow
link

[cocopop3011]

Hi and welcome to the forum. I don't play a Betchan but I've just taken a look at their complaint history and I can see a number of unresolved complaints relating to withdrawals. If you feel you have exhausted all your options with the casino then maybe you should consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here.

 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base.

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance.

[Fiekie247]

To be honest its weird.

According to my Knowledge and laws in South Africa IBAN and SWIFT is the same thing. However I had the same thing once with a payment and contacted my bank and they gave me what was requested and it was something in this format which I assume is your case.

10095342581001106 - This number included my account number though. Its okay for me to post as this account does not exist. My account number only has 10 or 11 digits I think.

[Joe Blow]

2 hours ago, Fiekie247 said:

To be honest its weird.

According to my Knowledge and laws in South Africa IBAN and SWIFT is the same thing. However I had the same thing once with a payment and contacted my bank and they gave me what was requested and it was something in this format which I assume is your case.

10095342581001106 - This number included my account number though. Its okay for me to post as this account does not exist. My account number only has 10 or 11 digits I think.

I think the worst part of it all is that they are not giving me any time frames on processing of bank transfers. Like they are deliberately dodging the question as much as they can. I have since won more money on there by sheer luck on slot machines of all things. And I am at that point where I highly doubt I will see a cent from the withdraw. The first withdraw will go through in a few days I would imagine. But I believe it will bounce back which will take the process time to like 10 days. 

Other people have said yes they have gotten their withdraw from betchan before but there were a lot of payout delay notices and complaints. As it stands, the customer service team is giving me no information that is remotely relevant. Yes im excited - this money has basically saved me. Like, saved me bigtime. But I don't believe I'll see it. It;s just too good to be true.

[helenakp]

3 hours ago, Fiekie247 said:

To be honest its weird.

According to my Knowledge and laws in South Africa IBAN and SWIFT is the same thing. However I had the same thing once with a payment and contacted my bank and they gave me what was requested and it was something in this format which I assume is your case.

10095342581001106 - This number included my account number though. Its okay for me to post as this account does not exist. My account number only has 10 or 11 digits I think.

 

I think you are wrong Fiekie,IBAN and SWIFT are totally different,IBAN is your bank account and SWIFT are initials of the city of the bank then country and few digits at the end which i don't know what is their meaning ,well that's for my country 

[Afi4wins]

39 minutes ago, katemak said:

 

I think you are wrong Fiekie,IBAN and SWIFT are totally different,IBAN is your bank account and SWIFT are initials of the city of the bank then country and few digits at the end which i don't know what is their meaning ,well that's for my country 

Yes you are correct my dear - SWIFT and IBAN are not the same thing, but they both get you your money from anywhere in the world. 

IBAN: International Banking Account Numbers;   SWIFT : Society for Worldwide Interbank Financial Telecommunication;   BIC: Bank Identifier Codes;

 

[Joe Blow]

2 minutes ago, Afi4wins said:

Yes you are correct my dear - SWIFT and IBAN are not the same thing, but they both get you your money from anywhere in the world. 

IBAN: International Banking Account Numbers;   SWIFT : Society for Worldwide Interbank Financial Telecommunication;   BIC: Bank Identifier Codes;

 

Exactly. They don't want you to put the BIC and Acc in different fields

They want BIC (BSB) and Acc on one single line. its senseless

[Afi4wins]

35 minutes ago, Joe Blow said:

They want BIC (BSB) and Acc on one single line. its senseless

Usually, the BIC is accompanied with the IBAN, thereby directing the funds to the correct bank and the correct account. The BIC and IBAN have separate boxes to be filled in, but I haven't come across keying both in one line...if so, in what sequence?...IBAN+BIC or BIC+IBAN...wrong sequence may not work at all! I guess this is happening only in certain European countries?

[Joe Blow]

43 minutes ago, Afi4wins said:

Usually, the BIC is accompanied with the IBAN, thereby directing the funds to the correct bank and the correct account. The BIC and IBAN have separate boxes to be filled in, but I haven't come across keying both in one line...if so, in what sequence?...IBAN+BIC or BIC+IBAN...wrong sequence may not work at all! I guess this is happening only in certain European countries?

I can post a screenshot of what it looked like but essentially it asks for the BSB and Account to be entered on one line. But it is extremely difficult to convey to the team why this. 

So lets say your BSB (which is the routing number to determine which state and branch the account resides) is 123456. And your account is 654321. They basically want the field to be entered as 123456654321

Now if that is how it works, then fine. I have no qualm. But I have a suspicion that this is not how it works at all and they have made an error. According to the service team, they have had no issues in the past. Well, we shall see. because I am happy to say that the first iteration of my withdraw has been approved which means it has been sent from the Casino to my Account and now pending within banking systems.

It's crazy because I ended up winning 26000  I mean what the *****. 500 and I would have been way happy. Bought some Cognac and a Cigar. Had a good weekend. But now I am so deeply paranoid haha

[Afi4wins]

57 minutes ago, Joe Blow said:

I can post a screenshot of what it looked like but essentially it asks for the BSB and Account to be entered on one line. But it is extremely difficult to convey to the team why this. 

So lets say your BSB (which is the routing number to determine which state and branch the account resides) is 123456. And your account is 654321. They basically want the field to be entered as 123456654321

Now if that is how it works, then fine. I have no qualm. But I have a suspicion that this is not how it works at all and they have made an error. According to the service team, they have had no issues in the past. Well, we shall see. because I am happy to say that the first iteration of my withdraw has been approved which means it has been sent from the Casino to my Account and now pending within banking systems.

It's crazy because I ended up winning 26000  I mean what the *****. 500 and I would have been way happy. Bought some Cognac and a Cigar. Had a good weekend. But now I am so deeply paranoid haha

WOW!  That's definitely a blessing in disguise for you Joe...late but BIGGER payment...hehehe.

Get that 1st withdrawal first, then claim the 2nd one...followed by a dozen more Cognac and cigars! Such a pity that Cognac doesn't flow online, otherwise we could share a few pegs together...hahaha.  

[cocopop3011]

I guess you can speculate all day long but if support has stopped communicating with you I highly suggest you take my advice considering how much is at stake here. 

[TheAverageGuy]

1 hour ago, Joe Blow said:

I can post a screenshot of what it looked like but essentially it asks for the BSB and Account to be entered on one line. But it is extremely difficult to convey to the team why this. 

So lets say your BSB (which is the routing number to determine which state and branch the account resides) is 123456. And your account is 654321. They basically want the field to be entered as 123456654321

 

 

If it helps at all here is an example of how it works in Canada 

“Transit number (e.g. branch code eg. BSB) 5 Digits 
Financial institution number (e.g. IN number) 3 digits 
Account number (up to 12 digits) 
- Example: BSB number=12345, FIN number=678, account number=9101112, 
- Send to Inpay: 123456789101112”

[Joe Blow]

43 minutes ago, cocopop3011 said:

I guess you can speculate all day long but if support has stopped communicating with you I highly suggest you take my advice considering how much is at stake here. 

I've taken your advice on board and have followed through. However I do want to disclose that I will be fair in the process and update all responses to reflect the outcome with the utmost transparency. Your advice is indeed welcomed and agreeable. 

[Joe Blow]

52 minutes ago, Afi4wins said:

WOW!  That's definitely a blessing in disguise for you Joe...late but BIGGER payment...hehehe.

Get that 1st withdrawal first, then claim the 2nd one...followed by a dozen more Cognac and cigars! Such a pity that Cognac doesn't flow online, otherwise we could share a few pegs together...hahaha.  

I think I will add to my collection and buy a Louis 13th. It will look nice on my display shelf. Or better yet I'll pay some debts with it instead and whatever is left, I will treat myself to a few nice things. I really want that bottle lolll

[Afi4wins]

24 minutes ago, Joe Blow said:

I think I will add to my collection and buy a Louis 13th. It will look nice on my display shelf. Or better yet I'll pay some debts with it instead and whatever is left, I will treat myself to a few nice things. I really want that bottle lolll

If I were you, I'd clear off ALL my debts first (if there's enough cash of course) before indulging in other luxuries...except for that Cognac and cigar...that's worth it for celebration! Hehehe. Anyway, what's that Louis 13th? A gold-plated statute of the King Louis maybe? 

[Joe Blow]

8 hours ago, Afi4wins said:

If I were you, I'd clear off ALL my debts first (if there's enough cash of course) before indulging in other luxuries...except for that Cognac and cigar...that's worth it for celebration! Hehehe. Anyway, what's that Louis 13th? A gold-plated statute of the King Louis maybe? 

Ah! Remy Martin Louis XIII 700ml - I can't link it. If you google it you will find it. It's a very high end bottle.

[Joe Blow]

9 hours ago, TheAverageGuy said:

If it helps at all here is an example of how it works in Canada 

“Transit number (e.g. branch code eg. BSB) 5 Digits 
Financial institution number (e.g. IN number) 3 digits 
Account number (up to 12 digits) 
- Example: BSB number=12345, FIN number=678, account number=9101112, 
- Send to Inpay: 123456789101112”

So then it's not the first time that a payment system requires that syntax. Well that is reassuring. Unfortunately I am unable to get direct CC withdraws with my bank which makes withdrawing extremely hard.

[Afi4wins]

2 hours ago, Joe Blow said:

Ah! Remy Martin Louis XIII 700ml - I can't link it. If you google it you will find it. It's a very high end bottle.

Remy Martin? Aaaah...my favourite brandy many years ago...don't know if it was Louis or not...possibly not, hehehe. 

[ValDes]

15 hours ago, Joe Blow said:

I've taken your advice on board and have followed through. However I do want to disclose that I will be fair in the process and update all responses to reflect the outcome with the utmost transparency. Your advice is indeed welcomed and agreeable. 

Hello there and welcome to AskGamblers. 

Please keep in mind your case has just been reviewed, accepted and processed by the AskGamblers Complaints Team. Complaint's link below: 

Betchan Casino - Troubles with payment and support service

Make sure to follow strictly AGCCS Guidelines or let us know in case you need further assistance. Good luck.   

[Joe Blow]

1 hour ago, ValDes said:

Hello there and welcome to AskGamblers. 

Please keep in mind your case has just been reviewed, accepted and processed by the AskGamblers complaints Team. Complaint's link below: 

Betchan Casino - Troubles with payment and support service

Make sure to follow strictly AGCCS Guidelines or Let us know in case you need further assistance. Good luck.   

I have seen the complaint accepted and I will update the information as it happens. Thank you for your time and effort.