Afi4wins Posted August 15, 2018 Share Posted August 15, 2018 Right now, I am fuming smoke out of my ears! Why? Yesterday, I made a small win of $82 at Wildblaster Casino, another of Direx NV group of casinos, but my withdrawal was rejected! WTF!!! My documents have already been approved, but now they are insisting that my selfie be taken whilst chatting with their Live Chat host! One more WTF!!! Wildblaster Casino is just like Roy Richie Casino, which wanted my selfie holding my ID, and with their email clearly visible in my laptop screen in the background, like my handphone is Hubble telescope that can take sharp photos million of miles away! I then submitted my poor quality selfie (my old handphone simply cannot take sharper photos), but that got rejected within 1 minute. 'Take a selfie with the Live Chat', the reply insisted. That makes for my third WTF!!! There is no mention of any selfie requirement in their T&C, and by closing my account, I would not get a single cent back either! WTF!!! No other casino has ever got more than 3 'WTF's before...so Wildblaster Casino is the FIRST!!! I am now contemplating to play off my balance to zero, and then immediately request for closure of my account...or think of something else to do. AGCCS??? Will that help? I really don't know! Any suggestions please? cocopop3011 and Fiekie247 2 Quote Link to comment Share on other sites More sharing options...
TheAverageGuy Posted August 15, 2018 Share Posted August 15, 2018 Perhaps they were flirting? Give them as they ask, too add extra verification hold your id card with 3 fingers.. middle in front of course.. As part of my standard "over the top" KYC I actually took a GEOTAGGED photo of my license held up so that the numbers on the front of my house are visible in the picture that is literally tagged FROM OUTER SPACE with my street name and city, because I am forever having digital copies of my bills rejected... sorry.. I don't get utility bills.. I get bank info and government bills and they come pdf ;-P Afi4wins 1 Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 Perhaps they were flirting? Give them as they ask, too add extra verification hold your id card with 3 fingers.. middle in front of course.. As part of my standard "over the top" KYC I actually took a GEOTAGGED photo of my license held up so that the numbers on the front of my house are visible in the picture that is literally tagged FROM OUTER SPACE with my street name and city, because I am forever having digital copies of my bills rejected... sorry.. I don't get utility bills.. I get bank info and government bills and they come pdf ;-P Nope! They weren't flirting at all...they were dead serious...even the Live Chat host! I like your idea of holding up my ID with 3 fingers...the middle one in front...hahaha...but they won't accept any other selfie! It MUST be a selfie taken whilst chatting with their Live Chat host! Well...I may give them that selfie...but not of my face...but of my naked you-know-what!!! And with my middle finger up too! Fiekie247 1 Quote Link to comment Share on other sites More sharing options...
TheAverageGuy Posted August 15, 2018 Share Posted August 15, 2018 Lol that seems worth the lost withdrawal simply for the comedic value.. but you never know, pose like a champion stud, wrap the prize in some mad dollar dollar bills yo and they may be so remiss to lose your future.. uh.. deposits that that pay you out.. with tip :-p Or... use the laptop camera to show your face.. and place a full lengtth mirror behind your naked self so they an see the screen in the reflection.. claim it’s the only way you could figure to give hem what they requested Afi4wins 1 Quote Link to comment Share on other sites More sharing options...
Fiekie247 Posted August 15, 2018 Share Posted August 15, 2018 I do not even know what to say Afi - If they do not accept the selfie then close account. Besides these days I verify myself before depositing at newer casinos. I am having trouble with Mars Casino right now. Its been almost 24 hours and my documents have not been approved, actually it was in approved status yesterday and suddenly not approved anymore. My withdrawal not processed yet either. This is the first Direx N.V casino that is taking this long and now they tell me the manager needs to approve my docs. Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 Lol that seems worth the lost withdrawal simply for the comedic value.. but you never know, pose like a champion stud, wrap the prize in some mad dollar dollar bills yo and they may be so remiss to lose your future.. uh.. deposits that that pay you out.. with tip :-p Or... use the laptop camera to show your face.. and place a full lengtth mirror behind your naked self so they an see the screen in the reflection.. claim it’s the only way you could figure to give hem what they requested Hehehe...great ideas there mate...but too much trouble for me! For one damn lousy Direx NV casino...this Wildblastard Casino...I am thinking of totally BOYCOTTING all Direx NV casinos and close my accounts! That's the price they will have to pay for my miserly $82!!! Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 I do not even know what to say Afi - If they do not accept the selfie then close account. Besides these days I verify myself before depositing at newer casinos. I am having trouble with Mars Casino right now. Its been almost 24 hours and my documents have not been approved, actually it was in approved status yesterday and suddenly not approved anymore. My withdrawal not processed yet either. This is the first Direx N.V casino that is taking this long and now they tell me the manager needs to approve my docs. It looks like more Direx NV casinos are now buying into that STUPID selfie requirement! Well...15 or more casinos may very soon get a closure of account request from me! Quote Link to comment Share on other sites More sharing options...
ValDes Posted August 15, 2018 Share Posted August 15, 2018 Sorry to hear about your troubles with the aforementioned brand, mate. You may try with AGCCS, however please make sure no skip the "WTF" part. Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 Sorry to hear about your troubles with the aforementioned brand, mate. You may try with AGCCS, however please make sure no skip the "WTF" part. Skip the 'What the freaking' part? No problem mate! Will wait a bit before I use AGCCS again...that would take some time to resolve too. Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 Latest Update: Well, I am happy to say that someone up there...or someone in Wildblaster Casino...has been listening to my laments and WTFs...hahaha. I have just received a 'polite' reply from the casino's support team, requesting me to make a fresh withdrawal, which I have just done a minute ago. Let's see how things work out from hereon. I have just counted the total number of Direx NV casinos that I have...17 of them...and all were at the edge of a cliff...waiting to be push over by me! More news update...payment has just been received...not even 5 minutes in waiting!!! Whoopie! Wildblaster Casino Support Team...thank you very much for listening and for being reasonable. Many other casinos simply would not! TheAverageGuy, cocopop3011 and ValDes 3 Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 I do not even know what to say Afi - If they do not accept the selfie then close account. Besides these days I verify myself before depositing at newer casinos. I am having trouble with Mars Casino right now. Its been almost 24 hours and my documents have not been approved, actually it was in approved status yesterday and suddenly not approved anymore. My withdrawal not processed yet either. This is the first Direx N.V casino that is taking this long and now they tell me the manager needs to approve my docs. Sorry to hear that you are also having issues with Mars Casino mate. As for me, Mars Casino has been sent back to Mars by me some months back! The only Direx NV casino that got booted off so far! Hehehe. Why? I can't remember now...but I guess they wanted my selfie too...but wouldn't listen to my reasonings! Quote Link to comment Share on other sites More sharing options...
ValDes Posted August 15, 2018 Share Posted August 15, 2018 Yey, happy to hear for this sudden turn of events, mate. Happy spinning and good luck! Afi4wins 1 Quote Link to comment Share on other sites More sharing options...
pinnit2015 Posted August 15, 2018 Share Posted August 15, 2018 How come I can apply for mortgages and loans online, receive cash and not submit these stupid requests? There is no need for this - as iv said before E Verification gives all the information needed to verify. No, no need half the time for these requests. Just seen that you’re already verified? So, why? If they feel the need to ask for more verification then they shouldn’t even allow you to deposit. Funny how it’s always at withdrawal. Stupid casino and one for closing account :-p Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 Yey, happy to hear for this sudden turn of events, mate. Happy spinning and good luck! Thank you Guru mate! My faith in Direx NV casinos has been restored! Quote Link to comment Share on other sites More sharing options...
pinnit2015 Posted August 15, 2018 Share Posted August 15, 2018 Resolved? Why’d they even request it then? Obviously they didn’t need it :-0 Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 How come I can apply for mortgages and loans online, receive cash and not submit these stupid requests? There is no need for this - as iv said before E Verification gives all the information needed to verify. No, no need half the time for these requests. Just seen that you’re already verified? So, why? If they feel the need to ask for more verification then they shouldn’t even allow you to deposit. Funny how it’s always at withdrawal. Stupid casino and one for closing account :-p Well mate, it just goes to show that some people in authoritative positions are simply not fit to be there in the first place...until they learn some new things first! This happens so often and at so many places too...life has never been easy for us! Quote Link to comment Share on other sites More sharing options...
cocopop3011 Posted August 15, 2018 Share Posted August 15, 2018 Latest Update: Well, I am happy to say that someone up there...or someone in Wildblaster Casino...has been listening to my laments and WTFs...hahaha. I have just received a 'polite' reply from the casino's support team, requesting me to make a fresh withdrawal, which I have just done a minute ago. Let's see how things work out from hereon. I have just counted the total number of Direx NV casinos that I have...17 of them...and all were at the edge of a cliff...waiting to be push over by me! More news update...payment has just been received...not even 5 minutes in waiting!!! Whoopie! Wildblaster Casino Support Team...thank you very much for listening and for being reasonable. Many other casinos simply would not! Well I'm glad to have read this post further down .... I really didn't think any verification would be worst than that first one but this one took the biscuit!! Absolutely ridiculous, however they definitly redeemed themselves so congrats on your winnings. Are you keeping your account open or another one on the closure list? Afi4wins 1 Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 15, 2018 Author Share Posted August 15, 2018 Well I'm glad to have read this post further down .... I really didn't think any verification would be worst than that first one but this one took the biscuit!! Absolutely ridiculous, however they definitly redeemed themselves so congrats on your winnings. Are you keeping your account open or another one on the closure list? Thank you my dear. Well, they have redeemed themselves, have proven to be super fast at payments, and whomever that was who came to my rescue was simply superb...so no point in wasting a good casino after all, right? Wildblaster got saved...but Mars Casino got sent back to Mars some time back, hehehe. cocopop3011 and Fiekie247 2 Quote Link to comment Share on other sites More sharing options...
Fiekie247 Posted August 16, 2018 Share Posted August 16, 2018 Thank you my dear. Well, they have redeemed themselves, have proven to be super fast at payments, and whomever that was who came to my rescue was simply superb...so no point in wasting a good casino after all, right? Wildblaster got saved...but Mars Casino got sent back to Mars some time back, hehehe. Its been 48 hours and Mars casino has not touched or reviewed my documents at any points. On the night of the 14th my documents was in approved status. I then contacted live chat to ask about my withdrawal and suddenly my docs was not approved afterwards. They say it was a mistake that it was approved and the manager needs to approve it. Tehy cannot even provide me with updates. Quote Link to comment Share on other sites More sharing options...
ValDes Posted August 16, 2018 Share Posted August 16, 2018 Its been 48 hours and Mars casino has not touched or reviewed my documents at any points. On the night of the 14th my documents was in approved status. I then contacted live chat to ask about my withdrawal and suddenly my docs was not approved afterwards. They say it was a mistake that it was approved and the manager needs to approve it. Tehy cannot even provide me with updates. Time for using AGCCS perhaps?... Fiekie247 1 Quote Link to comment Share on other sites More sharing options...
Fiekie247 Posted August 16, 2018 Share Posted August 16, 2018 Time for using AGCCS perhaps?... Yeah I was thinking. Lets give it till today because they have a policy to say that a withdrawal can take Maximum 3 business days according to their terms and conditions. Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 16, 2018 Author Share Posted August 16, 2018 Yeah I was thinking. Lets give it till today because they have a policy to say that a withdrawal can take Maximum 3 business days according to their terms and conditions. After you get your money, get the casino over to Dover cliff and give a push! Hahaha. Fiekie247 1 Quote Link to comment Share on other sites More sharing options...
Fiekie247 Posted August 16, 2018 Share Posted August 16, 2018 Time for using AGCCS perhaps?... Case Submitted Guru Lets hope it gets approved and they get back to me asap. Quote Link to comment Share on other sites More sharing options...
ValDes Posted August 16, 2018 Share Posted August 16, 2018 Case Submitted Guru Lets hope it gets approved and they get back to me asap. Well, being a loyal, contributing AG forum member could bring you some perks I guess... Such a fast AGCCS processing for example. Your case has just been reviewed, approved and processed by the AskGamblers Complaints Team. Please make sure to follow strictly all the relevant guidelines and terms. Mars Casino - Verification Issues Fiekie247 1 Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted August 16, 2018 Author Share Posted August 16, 2018 Case Submitted Guru Lets hope it gets approved and they get back to me asap. Good luck mate! Hope it won't take as long as my problem at Cadoola did! Fiekie247 1 Quote Link to comment Share on other sites More sharing options...
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