[Edited:] Why my reviews have been removed?

[Piper89]

I have really come to the conclusion that askgamblers is not as impartial as it claims to be suppose in the same way all the charity debt companies in the UK survive on donations from various leading credit companies!

 

In the last 3 weeks I have tried to post a negative review for a leading uk brand who also have a casino (think madonna) 5 times this review has been pulled .

 

Changing and re wording every time yesterday I give them a good score in the hope ( the stazi) sorry Mods wouldn't pull it.honest review on how my time playing here had worked out

 

Surely if AG is the place for people to come and pick a casino to play in they deserve the truth?this casino has 4 reviews on AG all good yet on all other platforms they are listed as poor mainly due to not responding to complaints and poor RTP they also don't respond on here.

 

The best thing about this is I have a complete history of my transactions stating everything I was stating in the review.

 

This is in now way sour grapes

[cocopop3011]

If we we weren't impartial you'd see hardly any or no bad reviews. Now I don't deal with reviews but Valdes only wrote not that long ago that in fact the percentage of bad reviews is bigger than the percentage of positive ones (if my memory serves me)

 

There'll be a reason why your review has been rejected and it'll be because of our review guidelines so if you can hang on in there until Valdes sees this he'll reply with better info than I can.

[pinnit2015]

What was the comment about RTP? If it was stating a low RTP as a negative point then I can see why it's yanked - unless you believe legitimate casinos can affect the RTP   

 

If i used that as a basis for review then every casino would get a 2/10

[Piper89]

Hi Pinnit

I get it mate the place I'm talking about has some serious issues going on im old and wise enough to know the edge will always be on the house but it's impossible to get any sort on win on any game

 

I play the same games on one of their sister sites and the difference in the game play is like chalk and cheese win some loose some how it should be but playing thru the guts of 5 k in 7 months on low bets with zero withdrawals and never getting above original stake something thing is seriously amiss.

[pinnit2015]

I must admit I have been known to have certain feelings about sites. For me it was MT Securesites. For love nor money I could never get above a starting balance. Then it got double wild lines on one in space of two weeks and go from 4K down to 2k up. It’s like a self fulfilling prophecy - u start going into a site with the mental mindset of you’re losing.

 

Guts casino was my hoodoo. I must admit to emailing them a few times and asking what server their version of Immortal Romance was plugged into ;-)

 

Not saying casinos can’t do anything amiss but they are only the dodgy ones who for example are running pirated software for example. Decent ones, like Trada, will also have their yearly audits done.

[Piper89]

I just don't think it's me being unlucky I have managed to win or get a decent run in all the casinos I join with the exception of 888 couldn't play my money quick enough to get out off thon place

[ValDes]

Hi there, 

 

Unlike you, I will try to refrain from throwing completely unjustified and unfair accusations and focus on the facts. And the facts are as follows: 

 

You have left 10 reviews so far and only 4 of these have been removed due to various violation of the AskGamblers Posting Guidelines. One of the approved reviews was negative (rating of just 2) and the other ones were mostly positive (ratings between 8 and 10). 

 

The so called ''reviews'' you are referring to and which have been removed by the relevant AG team have absolutely nothing to do with the impartiality nor the fairness you are claiming to defend. The removed reviews: 

 

 

Positive Comment: 

 

Good selection of games prob to many to be honest

Friendly staff and quick payouts to debit cards if processed between Monday and Wednesday

 

Negative Comment: 

 

I started of great on this casino won some lost some then after 3 months I found it impossible to get above intial despoit amounts this went on for 4 weeks  played thru £600 of my own money with nil returns .

I had a couple of friends who were going thru the same one morning I received an email stating they had ceased despoit and withdrawal charges  in my mind this has effected the pay outs 

I have self exculed for 4 weeks if things seemed to have improved I will update accordingly

 

 

Positive Comment: 

 

Good app

Great selection of games 

Easy gambling controls

Fast and friendly customer service 

Some good customer rewards like the daily free game but bear in mind it has the previous week of a £2 wagering requirement and since u can only despoit min £10 it's not really free nor £2 unless your lucky to get a bonanza box and wagering thru 2

Fast payouts

 

Negative Comment: 

 

Me personally have had no luck at this casino in the 7 months I have played I still haven't managed a cash out playing thru £4xk at 20 and 40 p spins playing 2x times a week

 

Me personally have not had any rewards from this casino free spins nor bonanza boxes

No point asking for bonuses on live chat as these are reviewed and issued according by the rewards team this can be confirmed by asking customer services 

 

To sum up great looking casino everything works well 

I HAVE JUST HAD NO LUCK  HERE

 

 

Positive Comment: 

 

Having the previous 2 reviews removed I thought I'd try again since this casino only has 4 reviews on here it's beyond  me that my last 2 and one from another player last week which were all negative were removed by askgamblers?

 

Quick customer support

Good app

Quick payouts? Not that I'd know.

Easy to self excluded/time out

 

Negative Comment: 

 

First couple of weeks site played well never really won enough to justify cashing out

 

Member for 7 months despoited well over £4K impossible to get balance over intial despoit 

 

Customer service have no control over bonuses on accounts .

 

This company dosnt respond to complaints on this platform or any other for that matter.

 

Good at 7.97 on askgamblers with 4 reviews? 

Come on askgamblers Impartial?

 

 

Positive Comment: 

 

Absolutely nothing been a member here for x7 months and I still haven't managed to cash out.

The first couple of weeks things were great but I just played thru my winnings .

 

Negative Comment: 

 

Despoit after despoit playing twice weekly on small bets 20/40Ps playing thru £30 in minutes 

cant comment on payout times as I haven't managed a pay out and that's after playing thru £4670 since opening account 

Unfortunately I play and do ok on one of thier sister sites so I can't  self excluded 

The 3 prize boxes I've received contained £1.50/30p/0p

Customer services won't discuss bonuses for accounts.

 

All the aforementioned 4 reviews have been removed for the same reason and namely: 

 

 

Comment has been deleted due to violation of AskGamblers Posting Guidelines, section Facts. Please make sure to check all Posting Guidelines here - https://www.askgamblers.com/posting-guidelines

 

We would like to remind the player that sharing your negative experience with a casino or particular casino service is totally okay as long as you are doing it with enough arguments and justification.

 

Please keep in mind that leaving a negative feedback based on the fact that you didn't win as per your own expectations is unfair to both the affected casino brand and players reading such comment.

 

We would like to remind the player that casino has zero influence over the outcome of any bet placed as this is controlled by the gaming provider itself.

 

So much with your objectivity I guess... Learn to live with your losses, cause gambling ain't fun all the time, that's for sure... 

 

You see, we have certain rules and guidelines set in place for situations like this one and you would either learn to comply with these or simply refrain from using that feature. It's that simple actually. 

 

Hope the above explained the 'issue' in completeness, but in case you are having further question feel free to drop me a PM, because I am not having the intentions to keep such manipulative topics opened any longer.