snunes Posted May 20, 2018 Posted May 20, 2018 I am deactivating my message, to try to solve it internally and directly with the bookmaker, following their recommendations. Thanks for the space, AskGamblers team. 08 JUN 2018: What I understand, with all this, is only one thing:The site creates bonuses with rollover absurdly giant (25 x bonus + profit), practically impossible to be fulfilled without losing everything, just as a form of marketing, to get new registrationsAnd, if by immense luck, some user can overcome that impossible rollover, the site for sure and will always invent something to not have to payThat is, it is a marketing at no cost to the site. But that ends up deceiving honest people who believe in that, believe that they are really winning, are happy with that, spend days, weeks of their lives, playing and believing they are making a profitThis is basically what happened and probably happens on all sites with this type of promotionIt is unfortunate in my mind They not more discuss nothing about issue account with me, their support Then, I am waiting contact from MGA for last 3 weeks. Until now, without reply or position Quote
ValDes Posted May 21, 2018 Posted May 21, 2018 Hello there and welcome to AskGamblers. Unfortunately, the aforementioned brand has not been reviewed and presented here at AskGamblers yet which means you cannot use the AskGamblers Casino Complaints Service to file a case against them. Still, I can see they are MGA licensed, so you'd better submit a formal complaint with the regulator and I believe you have all the chances to win your case IF you haven't breached any term of course. Good luck! Quote
snunes Posted May 23, 2018 Author Posted May 23, 2018 (edited) I am deactivating my message, to try to solve it internally and directly with the bookmaker, following their recommendations. Thanks for the space, AskGamblers team. Edited May 23, 2018 by snunes Quote
snunes Posted May 23, 2018 Author Posted May 23, 2018 Please, ValDes, can you to edit the title of this topic, for: "Dispute complaint" Only this, please Thank you. Quote
cocopop3011 Posted May 23, 2018 Posted May 23, 2018 Okay, I have edited the title for you and I hope they manage to sort things out for you too. Good luck. Quote
snunes Posted May 23, 2018 Author Posted May 23, 2018 Okay, I have edited the title for you and I hope they manage to sort things out for you too. Good luck. Great, thank you very much If possible, you too remove the name of they in title of topic. Only "Complaint OnGoing" are sufficient good Quote
snunes Posted June 8, 2018 Author Posted June 8, 2018 They not more discuss nothing about issue account with me, their support Then, I am waiting contact from MGA for last 3 weeks. Until now, without reply or position Quote
pinnit2015 Posted June 8, 2018 Posted June 8, 2018 Sounds similar to the bonus offering of a place called Stakers - cash out/wagering goes up and down depending on what you win. It's mental Quote
ValDes Posted June 10, 2018 Posted June 10, 2018 They not more discuss nothing about issue account with me, their support Then, I am waiting contact from MGA for last 3 weeks. Until now, without reply or position Sorry to hear about that... Not that I'm bragging, but when it comes to speed and success rate of casino complaints AGCCS is simply operating in a league of its own, especially in comparison with the regulatory bodies. Still, hope MGA would speed up things a bit and provide you with the necessary level of assistance. Quote
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