Royal ace casino: Problem Withdrawing

[Luukvl]

I won 2800 but royal ace casino doesnt pay out my withdrawel.

They keep saying i need to send my documents.
I did it 5 times already and everytime i do it and then i get a mail that it wil take up to 5 days to verify and a case nr. After that nothing happens. when i call i hear only music. When i mail them i hear nothing. And if i go to the chat they tell me after waiting very long that i need to send the documents again. I still have nothing after 1 year

Edited April 20, 2018 by cocopop3011
Title edited

[cocopop3011]

The casino seems to have a history of complaints regarding payments but the good news they are getting resolved. You are free to submit a complaint here at AskGamblers if you feel the casino are not responsding.

 

....And I've actually just realised you've said nothing after 1 year? You made the withdrawal a year ago?

[pinnit2015]

Part of the old Virtual Casino Groups? As Coco said, submit your complaint and never play there again

[ValDes]

I won 2800 but royal ace casino doesnt pay out my withdrawel.

 

They keep saying i need to send my documents.

I did it 5 times already and everytime i do it and then i get a mail that it wil take up to 5 days to verify and a case nr. After that nothing happens. when i call i hear only music. When i mail them i hear nothing. And if i go to the chat they tell me after waiting very long that i need to send the documents again. I still have nothing after 1 year

 

Hello there and welcome to AskGamblers. 

 

Your complaint has just been reviewed, accepted and processed. Link below: 

 

Royal Ace Casino - Stalling $2,800 withdrawal for almost an year

 

Strongly encourage you to refrain from further forum discussions on the matter and focus on your complaint by sticking to AGCCS Terms and Guidelines. 

 

For more information how to use AGCCS, please visit our Knowledge Base. 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance.