Jump to content
icon Ag awards
icon
SIGN UP FOR +350 NO DEPOSIT SPINS!

Sign up to get the industry's best deals.

By subscribing you are certifying that you are over the age of 18.

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Connect with us

Notifications

What's new

    Notifications
    failed to load.

    You don't
    have any
    notifications.

    View all
    Login

    Connect with us

    • Member Statistics

      168121
      Total Members
      273566
      Most Online
      smp180
      Newest Member
      smp180
      Joined

    • Recently Browsing   0 members

      • No registered users viewing this page.

    Red Queen Casino certified?

    Avernite

    By Avernite
    in Casinos General

     Share

    Recommended Posts

    Avernite Newbie Gambler

    Avernite

    Posted
    Posted

    Hey first post here and not sure if right place to post but here goes...

     

    I seen on the main page that RQC has been certified and one of the criteria being "80% of complaints resolved". Currently there are two complaints (one resolved, the other mine being currently unresolved). Could just be me but that makes 50%.

     

    So just figured I'd point it out in case there was a mistake.

    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    Hey first post here and not sure if right place to post but here goes...

     

    I seen on the main page that RQC has been certified and one of the criteria being "80% of complaints resolved". Currently there are two complaints (one resolved, the other mine being currently unresolved). Could just be me but that makes 50%.

     

    So just figured I'd point it out in case there was a mistake.

     

    Hi and welcome to the forum!

     

    Nope it wasn't a mistake I actually wrote the story you're referring too :p  It's based on the number of complaints that are closed - either resolved or unresolved.

     

    You're complaint is currently pending and the casino still has 44 hours to respond...I'm confident they will.

     

    Of course if they don't respond within the timeframe then the percentage would then be reduced to 50% and our team would have to re-look at the certification. I hope that clears matters for you.

    pinnit2015 Premium Member

    pinnit2015

    Posted
    Posted

    Never got a chance to use this lot a while back - couldn't deposit as it came back saying my card/e wallet never passed the fraud checks? Huh? Funny that - however that never stopped the money leaving my account and having to wait until it got re-credited. Tad odd  :huh:

    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    Ah awesome good to know! Thanks for the reply. Been waiting approx 5-6 weeks so naturally I'm in panic mode. Hope it all gets sorted.

     

    Well I sincerely hope now they're certfied they'll be eager to resolve the issue for you. But please do keep us updated won't you.

    ValDes Premium Member

    ValDes

    Posted
    Posted

    Hey first post here and not sure if right place to post but here goes...

     

    I seen on the main page that RQC has been certified and one of the criteria being "80% of complaints resolved". Currently there are two complaints (one resolved, the other mine being currently unresolved). Could just be me but that makes 50%.

     

    So just figured I'd point it out in case there was a mistake.

     

    Hi there and welcome to AskGamblers. 

     

    Any updates on your complaints case? You should have already received your payment...  :unknw:

     

    Thanks. 

    Avernite Newbie Gambler

    Avernite

    Posted
    • Author
    Posted

    I recently received from them word that payment had been processed with payment number etc. But for some reason bank hasn't received it. Sent the info to my bank who are looking into it. Hopefully will have a response in 1-2 days.

    Avernite Newbie Gambler

    Avernite

    Posted
    • Author
    Posted

    UPDATE: Well after a weeks back and forward with my bank getting my query to the right department they said that it is impossible to receive payments on debit mastercard. So ball is back in RQC's court.  :(  :(  :( Hope this is settled soon as it is certainly an unusual case!

    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    UPDATE: Well after a weeks back and forward with my bank getting my query to the right department they said that it is impossible to receive payments on debit mastercard. So ball is back in RQC's court.  :(  :(  :( Hope this is settled soon as it is certainly an unusual case!

     

    Avernite are you from the UK?

    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    No I am not. I am from New Zealand.

     

    Oh I see. I'm not sure of the protocols there for MasterCards but I'm sure RQC will fix the withdrawal issue for you soon! Keep us posted.

    Avernite Newbie Gambler

    Avernite

    Posted
    • Author
    Posted

    UPDATE: It seems I'm back to square one again. Even after my bank sent a letter stating that receiving funds on my card is impossible. I've requested them to ask their merchant service to conduct a full investigation as to where this money has supposedly gone. Let's hope eh?

    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    UPDATE: It seems I'm back to square one again. Even after my bank sent a letter stating that receiving funds on my card is impossible. I've requested them to ask their merchant service to conduct a full investigation as to where this money has supposedly gone. Let's hope eh?

     

    I have to be honest I'm a little confused as to what is going on ... so the funds have not turned up back in your account? Is that right?

    Avernite Newbie Gambler

    Avernite

    Posted
    • Author
    Posted

    Another week passed and no word since providing proof i can't accept payment on card. Almost feels like im not getting my money at this point. If they just decide to ignore my complaint what's the next step?

    ValDes Premium Member

    ValDes

    Posted
    Posted

    Another week passed and no word since providing proof i can't accept payment on card. Almost feels like im not getting my money at this point. If they just decide to ignore my complaint what's the next step?

     

    Hi, 

     

    Well, despite how complicated your payment issue might look considering all the information we got so far, I still believe Red Queen Casino could have acted a bit more proactive and found a way to solve it by now. They still have a few hours to jump in and reply to their complaint, so let's hope the resolution is near. 

     

    If they fail to update on a timely manner, the case will be closed as Unresolved, but you still have the option to forward the issue in front of the relevant regulatory body and make your complaint official. 

     

    Let us know in case you need further assistance. 

    • 2 weeks later...
    Avernite Newbie Gambler

    Avernite

    Posted
    • Author
    Posted

    UPDATE: They have gotten in contact with me and have arranged a bank transfer of the funds ASAP. I am very happy, and am now waiting for funds to clear. Once they do I will leave a final update confirming this issue has been solved.

    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    UPDATE: They have gotten in contact with me and have arranged a bank transfer of the funds ASAP. I am very happy, and am now waiting for funds to clear. Once they do I will leave a final update confirming this issue has been solved.

     

    This is great news and exactly what we wanted to hear! Yep, keep us posted when the winnings arrive.

    ValDes Premium Member

    ValDes

    Posted
    Posted

    UPDATE: They have gotten in contact with me and have arranged a bank transfer of the funds ASAP. I am very happy, and am now waiting for funds to clear. Once they do I will leave a final update confirming this issue has been solved.

     

    Glad you are now so close to the successful end of that saga... :) 

     

    Keep us updated please! 

    ValDes Premium Member

    ValDes

    Posted
    Posted

    Always happy when a AGCCS case is being closed as Resolved eventually. :) 

     

    Thanks for the update and have a great time spending your money. :good:

    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted

    FINAL UPDATE: Received the money today! :) Huge thanks to the Askgamblers complaints team and Red Queen Casino for getting this sorted. Came at a good time too just in time for my birthday.

     

    Awesome news! Enjoy your winnings and have a great birthday.

    Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.
    Note: Your post will require moderator approval before it will be visible.

    Guest
    Reply to this topic...

    ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

    ×
     Share
    Go to topic listing
    ×
    • Create New...