Asking Gamblers Input - Am I wrong? Read my correspondence.

[Kaptein]

HI Gamblers

 

Below is my haunting correspondence with a casino VIP manager and I would like to ask you guys if I am wrong here and if this is fair? Its self explanatory, Please read and comment.

 

On Wed, Feb 7, 2018 at 5:26 PM, xxxxxxxxxxxxxxxxxxxxxx> wrote:

Hi Nick / Olle

My last 2 weeks ive deposited without withdrawing more than 50 times and around 4000 Euro which ive lost. When you look at my history you can see that I have been very loyal and I have spent an enormous amount of money in your casino.

Firstly you have excluded me from any bonusses on request and 95% of the times ive asked lately, I have been declined. Its hurtful and sad but I noted that you have excluded me from those bonusses and I even had to ask for some of my dream island rewards as it was not always automatically allocated to me. I assumed i was "blacklisted" due to my complaint on askgamblers last year when I was unfairly treated.

Despite the unwelcome feeling I had, I remained a loyal player because I forgive and get over things to move on. No good ever comes from holding grudges.

I am dissapointed to see that i am now excluded from todays free spins for some unknown reason. My gameplay has been better than other times when I used to get the bonusses. I do not understand how you do not value a customer who is worth 4K Eur in 2 weeks to you. Not even 10 spins which will cost you 2euro and 95% chance i wont even win anything.

Kindly explain what the problem is and how we need to improve our relationship and or whether I am still welcome here at the casino. If you feel i should rather find another casino then it will ve sad but i will go with no contest.

Hope to hear from you soon.

Regards

xxxx


Sent from ProtonMail mobile

 

-------- Original Message --------
On 07 Feb 2018, 12:37 PM, XXXXXXXXXXXXXXXXXXXXXXXX wrote:
Hi xxxx,

 

Thanks for your email.

 

Just wanted to make it clear that we haven't put you on some sort of blacklist, and as far as I can see on your account, you got spins today,

2 days ago, 5 days ago, 6 days ago, 7 days ago, etc. Which were on top of all the other bonus cashback, reloads, extra reloads and free

spins deals that are given to you.

 

Your bonus ratio is way higher than many of our top VIP players, so I do not see that we've treated you unfairly in any way. 

 

Kind Regards,

 

XXXXXXXXXXXXXXXXXXXXXXXX

 

On Wed, Feb 7, 2018 at 5:53 PM, xxxxxxxxxxxxxxxxxxxxxx> wrote:

Alright. Its fine and I will not argue of you feel I dont deserve anything.

Its just that I am used to getting my wednesday spins in addition to the odd spins here and there. My deposits and amounts should be kept in consideration and cannot simply name all the times i have received a bit of spins without mentioning my part (8 deposits every day average)

Thanks for your response though.

Regards

Sent from ProtonMail mobile


-------- Original Message --------
On 07 Feb 2018, 2:18 PM, XXXXXXXXXXXXXXXXXXXXXXXX wrote:

 

It's my honest and fair judgement that you're not being mistreated in any way, then of course

the amount of bonuses always has a subjective factor to it. But in my mind, you're not being

treated badly

 

XXXXXXXXXXXXXXXXXXXXXXXX

 

On Wed, Feb 7, 2018 at 7:46 PM, xxxxxxxxx> wrote:

Alright sir.

Take it or leave it but heres a tip:
Its not about what "you think in your mind", but rather the customers perception and what they think in their mind.
Your business can run without many factors, management, staff and even CEO. But remove your customer then you dont have a business.


Regards



Sent from ProtonMail mobile

 

 

 

On 07 Feb 2018, 2:35 PM, XXXXXXXXXXXXXXXXXXXXXXXX wrote:

 

Whatever you say, xxxx!

 

 

Edited February 7, 2018 by ValDes
Personal data such as emails and names masked.

[Afi4wins]

Hello there Kaptein and welcome to Askgamblers forum. 

 

Where bonuses and free spins are concerned, let me share my past experience with you. I have been playing at Omni Casino (Playtech) since 2001, and had attained a Platinum VIP level back in 2014. My total deposits at the casino run in 6 digits, but so are my withdrawals, hehehe. There reached a point when I was winning too much and too regularly with the casino's regular bonuses, so they then blocked off all bonuses from me, for several months at a time. The fourth blockage was the final one, and I was finally banned from taking anymore bonuses, free spins, and whatever else, including my annual birthday cash present! I could only play with my deposits, without taking anything else. I wasn't even offered any free spins anymore. Soon after that, the casino became inaccessible to me, due to a blockage by my ISP, so that ends my play at that casino.

 

My point is, any casino has the right to stop giving bonuses, free spins or whatever other incentives to any player, at their discretion, A high bonus to deposit ratio is one of the common reasons, which initiated that first blockage of my bonuses. Then there was also that 'you're winning a lot' reason for the blockage. I couldn't do anything but just to accept the blockage.

 

Your case may be different...I don't know...because you said you have lost more than you have actually won, even though your bonus to deposit ratio was mentioned as high. Is it still fair for any casino to block off bonuses and free spins from you, simply for the high bonus/deposit ratio, even though you are not winning? Well, it certainly doesn't seem fair, right? But what can we say about 'casino's discretion'? Their decision is always final. 

[ValDes]

Hi Kaptain, 

 

First and most important - have just removed the email and names of the casino rep you mentioned in your post. You were smart enough to remove your personal data but left the one referring to another person without their explicit permission and/or at least give that person a proper warning! 

 

As to the essence of your post, I would only say that it is now obvious you are unscrupulously trying to use AskGamblers as a tool in your personal vendetta against the casino operator in question. And it ends here! 

 

If you are not happy with a casino, you could simply go and play somewhere else. If you are not happy with a loyalty/bonus platform, you could simply go and play somewhere else. If you cannot afford to lose the money you spent then it means you must stop immediately and consider other ways of entertaining yourself, something that wouldn't make you sound like a sore loser... 

[LeoDubbed]

Ah well, 4K is nothing compared with most of pro gamblers here. I lost that amount of money within three days, a few years ago hehe. But anyhow, I think the main issue here is that you cannot handle your lost. Losing is a big part of gambling, it is up to you when to stop. Know your limit and never break it otherwise you'll hit the bottom. Take a walk, get some fresh air, think about what went wrong. Fresh air will help you think clearly.

[OlleBitStarz]

Hi guys, No worries, as I feel I have nothing to be ashamed of, I don't like to hide, it's Olle from BitStarz here in case you wondered

 

In regards to the above conversation, I don't mind you posting it at all, but I'd like to add to the above for reference, that Mr.Kaptein has a long history of blackmail and harassment at BitStarz, particularly when he doesn't get what he wants. Still though, we haven't treated him any differently.

 

I think any reasonable person can agree that getting bonuses on top of any official stated offer in a casino is no human right. You're entitled to what is mentioned on the website, and any personalized offer you might have been offered. But coming to the chat and being denied a bonus is nothing that you can use against a casino.

 

You've never been denied any of the official promotions at BitStarz, and on top of that, you've gotten plenty of offers via chat, almost every day, the most recent one was yesterday, when you deposited around 60 EUR and got 120 free spins from us. So saying that we're somehow neglecting you is just ridiculous, and I think you know that too deep down. I mean, I don't like to out here how much a player deposits but you also claimed you made 8 deposits in one day, but not how much they totalled, and depositing in crypto, these deposits can go under 5 EUR per deposit. Just throwing that out there and the readers can do some math.

 

The great thing about casino today is that there are many casinos to choose from, and you can choose whichever casino you want. However, you still keep playing at BitStarz, so this illogical paradox makes very little sense to me, since you claim you're being so mistreated.

 

Kindest Regards,

 

Olle

[Afi4wins]

Ah well, 4K is nothing compared with most of pro gamblers here. I lost that amount of money within three days, a few years ago hehe. But anyhow, I think the main issue here is that you cannot handle your lost. Losing is a big part of gambling, it is up to you when to stop. Know your limit and never break it otherwise you'll hit the bottom. Take a walk, get some fresh air, think about what went wrong. Fresh air will help you think clearly.

 

Take a walk, get some fresh air, think about what went wrong...this reminds me of one joke I saw not too long ago, but can't remember where I saw it.

 

You all know the great 'Thinker' statue right? That guy sitting down, head slightly bent down, and his right hand clasping his jaw...deep in thought...deeply thinking about something.

 

Well, the joke went like this..."Go get some fresh air", "go to the park" she said, that's the last time I'd listen to her!

 

Nothing funny there right? Well, the joke is in cartoon illustration itself...the Thinker got lots of bird's ssshitt all over his body!!!