HI Gamblers
Below is my haunting correspondence with a casino VIP manager and I would like to ask you guys if I am wrong here and if this is fair? Its self explanatory, Please read and comment.
On Wed, Feb 7, 2018 at 5:26 PM, xxxxxxxxxxxxxxxxxxxxxx> wrote:
Hi Nick / Olle My last 2 weeks ive deposited without withdrawing more than 50 times and around 4000 Euro which ive lost. When you look at my history you can see that I have been very loyal and I have spent an enormous amount of money in your casino. Firstly you have excluded me from any bonusses on request and 95% of the times ive asked lately, I have been declined. Its hurtful and sad but I noted that you have excluded me from those bonusses and I even had to ask for some of my dream island rewards as it was not always automatically allocated to me. I assumed i was "blacklisted" due to my complaint on askgamblers last year when I was unfairly treated. Despite the unwelcome feeling I had, I remained a loyal player because I forgive and get over things to move on. No good ever comes from holding grudges. I am dissapointed to see that i am now excluded from todays free spins for some unknown reason. My gameplay has been better than other times when I used to get the bonusses. I do not understand how you do not value a customer who is worth 4K Eur in 2 weeks to you. Not even 10 spins which will cost you 2euro and 95% chance i wont even win anything. Kindly explain what the problem is and how we need to improve our relationship and or whether I am still welcome here at the casino. If you feel i should rather find another casino then it will ve sad but i will go with no contest. Hope to hear from you soon. Regards xxxx Sent from ProtonMail mobile
-------- Original Message -------- On 07 Feb 2018, 12:37 PM, XXXXXXXXXXXXXXXXXXXXXXXX wrote: Hi xxxx,
Thanks for your email.
Just wanted to make it clear that we haven't put you on some sort of blacklist, and as far as I can see on your account, you got spins today,
2 days ago, 5 days ago, 6 days ago, 7 days ago, etc. Which were on top of all the other bonus cashback, reloads, extra reloads and free
spins deals that are given to you.
Your bonus ratio is way higher than many of our top VIP players, so I do not see that we've treated you unfairly in any way.
Kind Regards,
XXXXXXXXXXXXXXXXXXXXXXXX
On Wed, Feb 7, 2018 at 5:53 PM, xxxxxxxxxxxxxxxxxxxxxx> wrote:
Alright. Its fine and I will not argue of you feel I dont deserve anything. Its just that I am used to getting my wednesday spins in addition to the odd spins here and there. My deposits and amounts should be kept in consideration and cannot simply name all the times i have received a bit of spins without mentioning my part (8 deposits every day average) Thanks for your response though. Regards Sent from ProtonMail mobile -------- Original Message -------- On 07 Feb 2018, 2:18 PM, XXXXXXXXXXXXXXXXXXXXXXXX wrote:
It's my honest and fair judgement that you're not being mistreated in any way, then of coursethe amount of bonuses always has a subjective factor to it. But in my mind, you're not being
treated badly
XXXXXXXXXXXXXXXXXXXXXXXX
On Wed, Feb 7, 2018 at 7:46 PM, xxxxxxxxx> wrote:
Alright sir. Take it or leave it but heres a tip: Its not about what "you think in your mind", but rather the customers perception and what they think in their mind. Your business can run without many factors, management, staff and even CEO. But remove your customer then you dont have a business. Regards Sent from ProtonMail mobile
On 07 Feb 2018, 2:35 PM, XXXXXXXXXXXXXXXXXXXXXXXX wrote:
Whatever you say, xxxx!
