Casino Cruise - Terrible Experience

[Fiekie247]

So I claimed bonus and completed wagering.

 

I verified my account in less than 24 hours. Its been since the 31st that my withdrawal is pending. Account has been verified on the 1st of Feb, but there withdrawal policy says e-wallets up to 48 hours. Its been 5 days and my withdrawal is still pending.

 

I eventually cancelled my withdrawal now and continued playing. Shocking to think the rep still left me message saying my withdrawal will be processed.

 

They saying they doing extra security checks, but 5 days? Come'on

 

Anyone else have good experiences and tested their withdrawals?

[pinnit2015]

So I claimed bonus and completed wagering.

 

I verified my account in less than 24 hours. Its been since the 31st that my withdrawal is pending. Account has been verified on the 1st of Feb, but there withdrawal policy says e-wallets up to 48 hours. Its been 5 days and my withdrawal is still pending.

 

I eventually cancelled my withdrawal now and continued playing. Shocking to think the rep still left me message saying my withdrawal will be processed.

 

They saying they doing extra security checks, but 5 days? Come'on

 

Anyone else have good experiences and tested their withdrawals?

Nope....not a good thing about the Genesis Group.

 

I had awful experience with their sister, Spinit. In fact - it's the only time i submitted a complaint.

 

They verified me. Cancelled W/D. I told them i'm verified. They said no you are not. I said here's a forwarded email of my verification. I deposited via Skrill. I went to W/D via Skrill. I was told NO - to your debit card? Huh? I then got verification emails from Casino Cruise? Huh!

 

Actually got bonus offer from CC last week and told them what's the point as they'd make it impossible to W/D

[Fiekie247]

Nope....not a good thing about the Genesis Group.

 

I had awful experience with their sister, Spinit. In fact - it's the only time i submitted a complaint.

 

They verified me. Cancelled W/D. I told them i'm verified. They said no you are not. I said here's a forwarded email of my verification. I deposited via Skrill. I went to W/D via Skrill. I was told NO - to your debit card? Huh? I then got verification emails from Casino Cruise? Huh!

 

Actually got bonus offer from CC last week and told them what's the point as they'd make it impossible to W/D

I reversed and lost all my funds - Well I feel much better now, not really, but instead of waiting and worrying whats taking so long.

[pinnit2015]

I reversed and lost all my funds - Well I feel much better now, not really, but instead of waiting and worrying whats taking so long.

I planned on doing that - had 400 sitting and said just doing 100 3 quid spins. Ended up at 1.8k so i had to wait it out!

 

They do pay but the times and the stalling have meant i have never, nor will i ever, deposit there again. 

[ValDes]

So I claimed bonus and completed wagering.

 

I verified my account in less than 24 hours. Its been since the 31st that my withdrawal is pending. Account has been verified on the 1st of Feb, but there withdrawal policy says e-wallets up to 48 hours. Its been 5 days and my withdrawal is still pending.

 

I eventually cancelled my withdrawal now and continued playing. Shocking to think the rep still left me message saying my withdrawal will be processed.

 

They saying they doing extra security checks, but 5 days? Come'on

 

Anyone else have good experiences and tested their withdrawals?

 

Next time you'd better make sure checking the casino's AGCCS history before proceeding further... Having so many complaints despite most being successfully resolved means something after all! 

[pinnit2015]

Next time you'd better make sure checking the casino's AGCCS history before proceeding further... Having so many complaints despite most being successfully resolved means something after all! 

You could have a new award next year...Most resolved complaints %

[ValDes]

You could have a new award next year...Most resolved complaints %

 

That's part of the AGCCS annual reports anyways.  

[Afi4wins]

Casino Cruise is one casino I don't play at after my first time...I cannot claim any bonuses or free spins due to country restrictions.

My first deposit didn't get the welcome bonus, which I didn't check out first, my bad I must admit, but that was 3 years ago, hehehe. 

[helenakp]

And thats why i made only 1-2 deposits there but thats was on the beginning when they launched their casino and dont think i ever will in their entire group  of new casinos,no way Jose 

[casinonews]

There are so many complaints concerning this casino. I decided even not to start playing there.

[Fiekie247]

Yeah

 

I wrote a review and the Casino Manager responded the next day.

 

I wrote another review and still no feedback on my review, even PM the rep and still no response which was 3 days ago.