Bitstarz & Softswiss - Very Disappointed in their policies re Withdrawals/Deposits and WONT BE BACK

[globalgamer]

Just some brief feedback on my overall disappointed with Bitstarz.com as a long time regular player in their casino who will never be back. 

 

A few weeks ago I deposed around 500 USD worth of BTC and played, had fun, and lost it all. No problem, as we all know it happens. 

 

Then today, I deposited around $100 USD in BTC, lost it in 20-30 minutes. No worries, it happens. 

 

Then I deposited another $100 USD in BTC, and was lucky to win around $200 in 10-15 minutes. 

 

I then decided to withdraw around $200 and leave around $70 in the casino to play with. 

 

While the withdrawal was processing I kept playing and loosing and later received an email alert stating that my withdrawal was denied since their is now a 3x play through requirement on deposits. Wow seriously???? I do not use any bonus money, so this means they now force a play through on your own money. This seems totally unfair and ridiculous to me. 

 

In the recent past I deposited there before, and took money out without meeting any play through. Sometimes I deposited and later got busy and changed my mind and just took my money back out, without playing at all (or just a few clicks on slots), never a problem. 

 

So now they changed their terms so that you cant take your own money out without meeting a 3x play through. This should have resulted in an email information everyone of this new rule. Or if this is an old rule they never enforced until now, still a message should have gone out. And furthermore, they should provide tracking of your progress to be able to take your own money back out (how far along you are on meeting their 3X play through rule on taking your own money back out). How else can you know? You have to contact support to ask when you can take your own money out and how close you are to meeting the play through on your own money???

 

What makes me more upset is when you check their balance page it shows the full amount as being withdrawable and there is no tracking that shows you if you met the 3x play through or what your progress is towards meeting it (since this is not a bonus). And as I kept playing they returned my deposit to my available balance without telling me until later so I over played and lost 25% of the $200 I had planned on withdrawing. It would have been nice for them to tell me before I lost some of my requested withdrawal. And I don't watch my balance when playing in a game every second so did not notice a sudden increased when they dropped my failed deposit back into my play balance. (When you withdraw money the withdrawal is tied up so you dont see that in your balance, then they simply dropped it back into my in game play balance). The email arrived later saying the deposit failed, so this was also frustrating. 

 

I had a previous problem with them that was resolved through this site's complaint process, but as this is their policy now there isn't much that can be done other than avoiding them as long as they refuse to return your own money.

 

At least in a land based casino you can walk out whenever you want and bring your own money with you. With this development it means you cant even leave with your own money unless you have played it through 3x. If other casinos online are doing this I will go back to land based casinos over this rule. 

 

Maybe this is only Soft Swiss casinos doing this as bit starz is another of their white label casinos from what I know (or maybe they have their own license now, not sure). Anyway if this is all Soft Swiss casinos I guess its time to find others who dont have such rules. 

 

It would sure be awful to hit a jackpot quickly then not be able to take the money out due to a 3x play through rule. 

 

I understand bonuses have play through rules which is why I dont accept bonuses. For real money deposits having a play through I will never come back to this casino or any other Soft Swiss casino with the same rule (maybe all of them). 

[LeoDubbed]

BitStarz is a part of Direx n.v. casino group, this term applies to all of their casinos. In fact, there are many casinos require a minimum playthrough of 1 x on deposited money. This is a rule to prevent money laundry scemes. I too think it's a stupid rule but it is added not for nothing.

[Afi4wins]

This is a rule to prevent money laundry scemes. I too think it's a stupid rule but it is added not for nothing.

 

Money laundry schemes?  You mean, like washing dirty money? 

But never mind matey...just kidding there! I know you mean money laundering schemes. 

 

Yes, it is definitely true that such rules came into play due to the numerous money/bonus abuses and money laundering occurrences.

 

Players making a deposit, claiming the free spins offer, played the free spins but cannot get a win, then they withdraw their deposit! The casino gets no money, yet lose their free spins!

 

Then there are criminals with 'black' dirty illegal money, depositing into casinos, then withdrawing out 'cleaned' money, safe for them to deposit into their banks! The casino washed their dirty money and handed back cleaned money to them! Now that's a real money laundry service! Hahaha.

 

Those rules are specifically meant and directed at such players above...but we innocent and genuine players have to bear the burden and inconveniences caused by all those bas-tards! 

[cocopop3011]

It is a ridiculous rule I agree x1 your deposit is enough but x3 is not good, not good at all!! 

 

If they changed the the terms from when you used to play before then you would have been notified either via a pop up which is what I usually get at casinos or an email.

[pinnit2015]

There's a lot being implemented in the background in the name of ML Reg's. Most of it is BS with many casinos seeing how much wiggle room they have.

 

x3 is solely and purely to give the casino a greater edge. Something that they don't need. 

 

Slotsmillion do a x2 as well. 

 

I never inherently trust a casinos assessment of wagering after Bet Victor tried to diddle me years ago, so now i keep a log of mine. 

[OlleBitStarz]

Just some brief feedback on my overall disappointed with Bitstarz.com as a long time regular player in their casino who will never be back. 

 

A few weeks ago I deposed around 500 USD worth of BTC and played, had fun, and lost it all. No problem, as we all know it happens. 

 

Then today, I deposited around $100 USD in BTC, lost it in 20-30 minutes. No worries, it happens. 

 

Then I deposited another $100 USD in BTC, and was lucky to win around $200 in 10-15 minutes. 

 

I then decided to withdraw around $200 and leave around $70 in the casino to play with. 

 

While the withdrawal was processing I kept playing and loosing and later received an email alert stating that my withdrawal was denied since their is now a 3x play through requirement on deposits. Wow seriously???? I do not use any bonus money, so this means they now force a play through on your own money. This seems totally unfair and ridiculous to me. 

 

In the recent past I deposited there before, and took money out without meeting any play through. Sometimes I deposited and later got busy and changed my mind and just took my money back out, without playing at all (or just a few clicks on slots), never a problem. 

 

So now they changed their terms so that you cant take your own money out without meeting a 3x play through. This should have resulted in an email information everyone of this new rule. Or if this is an old rule they never enforced until now, still a message should have gone out. And furthermore, they should provide tracking of your progress to be able to take your own money back out (how far along you are on meeting their 3X play through rule on taking your own money back out). How else can you know? You have to contact support to ask when you can take your own money out and how close you are to meeting the play through on your own money???

 

What makes me more upset is when you check their balance page it shows the full amount as being withdrawable and there is no tracking that shows you if you met the 3x play through or what your progress is towards meeting it (since this is not a bonus). And as I kept playing they returned my deposit to my available balance without telling me until later so I over played and lost 25% of the $200 I had planned on withdrawing. It would have been nice for them to tell me before I lost some of my requested withdrawal. And I don't watch my balance when playing in a game every second so did not notice a sudden increased when they dropped my failed deposit back into my play balance. (When you withdraw money the withdrawal is tied up so you dont see that in your balance, then they simply dropped it back into my in game play balance). The email arrived later saying the deposit failed, so this was also frustrating. 

 

I had a previous problem with them that was resolved through this site's complaint process, but as this is their policy now there isn't much that can be done other than avoiding them as long as they refuse to return your own money.

 

At least in a land based casino you can walk out whenever you want and bring your own money with you. With this development it means you cant even leave with your own money unless you have played it through 3x. If other casinos online are doing this I will go back to land based casinos over this rule. 

 

Maybe this is only Soft Swiss casinos doing this as bit starz is another of their white label casinos from what I know (or maybe they have their own license now, not sure). Anyway if this is all Soft Swiss casinos I guess its time to find others who dont have such rules. 

 

It would sure be awful to hit a jackpot quickly then not be able to take the money out due to a 3x play through rule. 

 

I understand bonuses have play through rules which is why I dont accept bonuses. For real money deposits having a play through I will never come back to this casino or any other Soft Swiss casino with the same rule (maybe all of them). 

Hi GlobalGamer,

 

Don't get me wrong, I understand where you're coming from here, and I have to start off by apologizing

for a slow reply. 

 

As some people already pointed out here, the reason for it being in place is to prevent money laundering in

the form of a quick deposit and withdraw. As a casino to strive to offer the fastest withdrawal process, this is

also something that is a sore thumb for us, but at some point, we have to find the security/speed equilibrium, if you will.

 

You also mention a Jackpot scenario, which I don't see would be that affected by a 3x wagering on a deposit. If it was

a 3x on the jackpot amount in other hand, that would be a total nightmare. But if you deposit 100 USD and win a 6 million

dollar jackpot, and only have to wager 300 USD to get it out, in my opinion it's not terrible.

 

I'm not going to be the guy who sit here with a bunch of empty words and BS, so let me cut to the chase here. We have

it in place for ML prevention. We're not deliberately trying to interfere with our players and their gaming activity, if you

feel like 3x is too much and have another casino that has lower, and that being the deciding factor for you to make the switch,

then I wish you all the best of luck at that other casino, and I sincerely mean that.

 

On the other hand, if you feel like BitStarz is a place that has been good to you in the past (as you've been a long regular player),

both in terms of service and rewards, and you can for that reason look past this 3x thing, we'd be delighted to have you back. 

 

Regards,

 

Olle

[globalgamer]

BitStarz is a part of Direx n.v. casino group, this term applies to all of their casinos. In fact, there are many casinos require a minimum playthrough of 1 x on deposited money. This is a rule to prevent money laundry scemes. I too think it's a stupid rule but it is added not for nothing.

thanks for the feedback. I can understand 1x maybe but 3x seems excessive. 

[globalgamer]

Money laundry schemes?  You mean, like washing dirty money? 

But never mind matey...just kidding there! I know you mean money laundering schemes. 

 

Yes, it is definitely true that such rules came into play due to the numerous money/bonus abuses and money laundering occurrences.

 

Players making a deposit, claiming the free spins offer, played the free spins but cannot get a win, then they withdraw their deposit! The casino gets no money, yet lose their free spins!

 

Then there are criminals with 'black' dirty illegal money, depositing into casinos, then withdrawing out 'cleaned' money, safe for them to deposit into their banks! The casino washed their dirty money and handed back cleaned money to them! Now that's a real money laundry service! Hahaha.

 

Those rules are specifically meant and directed at such players above...but we innocent and genuine players have to bear the burden and inconveniences caused by all those bas-tards! 

Understand and good points. However in this case there are no free spins, no bonus, and I have been a player there for more than a year. Also, bitcoin accounts tend to verify identities these days, etc. Honestly, I think its not about money laundering (which I dont think the casinos care about at all), but its about increasing profits by requiring people to play through funds in which case the odds are in their favor. If you deposit $5000 USD value in BTC and play $1000, hit a nice win of $1500 for example, you cant cash out until you play through the $5000 three times! Good luck holding on to that win. I think its total nonsense and nothing to do with money laundering. After all, even bitcoin won from a casino and claimed as clean money is subject to sourcing of funds by the recipients home government. Most exchanges have reporting requirements now, ID verification. And casinos verify identifies also. I understand thats what casinos are claiming, but I also understand they really don't care about money laundering, what they care about is making money and laundering all of the money they make

[globalgamer]

It is a ridiculous rule I agree x1 your deposit is enough but x3 is not good, not good at all!! 

 

If they changed the the terms from when you used to play before then you would have been notified either via a pop up which is what I usually get at casinos or an email.

good point, In this case no notification. They just used to not enforce the rule and now they decided to (probably since I won quickly on a new deposit). However with no bonus money, it should not matter. 

[globalgamer]

Hi GlobalGamer,

 

Don't get me wrong, I understand where you're coming from here, and I have to start off by apologizing

for a slow reply. 

 

As some people already pointed out here, the reason for it being in place is to prevent money laundering in

the form of a quick deposit and withdraw. As a casino to strive to offer the fastest withdrawal process, this is

also something that is a sore thumb for us, but at some point, we have to find the security/speed equilibrium, if you will.

 

You also mention a Jackpot scenario, which I don't see would be that affected by a 3x wagering on a deposit. If it was

a 3x on the jackpot amount in other hand, that would be a total nightmare. But if you deposit 100 USD and win a 6 million

dollar jackpot, and only have to wager 300 USD to get it out, in my opinion it's not terrible.

 

I'm not going to be the guy who sit here with a bunch of empty words and BS, so let me cut to the chase here. We have

it in place for ML prevention. We're not deliberately trying to interfere with our players and their gaming activity, if you

feel like 3x is too much and have another casino that has lower, and that being the deciding factor for you to make the switch,

then I wish you all the best of luck at that other casino, and I sincerely mean that.

 

On the other hand, if you feel like BitStarz is a place that has been good to you in the past (as you've been a long regular player),

both in terms of service and rewards, and you can for that reason look past this 3x thing, we'd be delighted to have you back. 

 

Regards,

 

Olle

I do appreciate the response, and understand the concern about ML and various rules and the need to report what you are doing to combat ML, etc. But perhaps such rules should have a few more steps to truly go after ML's. Example, a deposit of over a certain amount. For someone who deposits $100, wins $190, and tries to withdraw $200....and its their first deposit in a week......is that really an anti ML process? People are ML'ing a few hundred dollars once a week? I would understand a 3x play through on a $10,000 deposit, or maybe even $2500. But on a $100 deposit is that really a ML issue? 

 

I realize now its a rule, but wish I had known since in the past I am sure I deposited, and withdrew without even a 1x play through. I did this many times, for various personal reasons. Such as making a deposit, no time to play, next day deciding to send that money to an exchange to buy a hot new crypto coin, etc. It was never a problem to cash out my money until yesterday. 

 

So if there is such a rule, is it being enforced equally for everyone? Or only when a player wins in the first 5 minutes of play time?

 

As much as I have lost this sure would be a bad money laundering scheme on a $100 deposit.

 

Anyway thanks for the words and response. I still dont buy the ML argument, I think its to increase casinos edge. If a land based casino made me play through 3 x on all money I brought in I would stop going there as well. How is that any different, putting $2000 USD in a slot machine in Las Vegas or Phnom Penh, winning $200 and cashing out $2200. Is that money laundering? How is online any different than walking in a casino with a pile of cash? So bottom line I think its a move to increase profitability under the guise of ML enforcement. If it was truly about ML you would flag large deposits and consistent withdrawals after a 3x-4x play through over a period of time with some degree of deposit/withdrawal consistency. It would not apply to a $100 deposit on a customer who just lost the last $100 deposit 20 minutes earlier and $500 deposit was lost a few days prior. 

[ValDes]

Maybe it's worth mentioning two different aspects in this interesting discussion... 

 

I have seen the magic word combination "anti money laundering/AML or just money laundering/ML'' mentioned within the terms and conditions of literally each and every current online casino brand. And while some are horribly speculating using it to justify dishonest and awful restrictions upon withdrawal limits for example, others are simply following the common industry practices I guess. Must clarify I have zero doubts BitStarz are from the second group and they are simply trying to stick with the relevant anti money laundering requirements. 

 

Still, have always wondered about two things and namely: 

 

a/ has anyone ever seen any of these anti money laundering requirements set or required by the regulatory bodies? Seriously, would love to see how Curacao eGaming for example is handling the matter and what are the current AML requirements which their licensees are obeyed to follow. 

 

b/ if an operator is setting certain limitations connected with wagering a deposit amount, then why the relevant system functionalities have never been implemented? For example, wouldn't be the most natural thing to set an option within the My Account options for example where player could easily track their progress on wagering the deposit amount /obviously not necessary to do that when a bonus is involved/? 

 

Really curious to hear your thoughts.  

[LeoDubbed]

Money laundry schemes?  You mean, like washing dirty money? 

But never mind matey...just kidding there! I know you mean money laundering schemes. 

 

Yes, it is definitely true that such rules came into play due to the numerous money/bonus abuses and money laundering occurrences.

 

Players making a deposit, claiming the free spins offer, played the free spins but cannot get a win, then they withdraw their deposit! The casino gets no money, yet lose their free spins!

 

Then there are criminals with 'black' dirty illegal money, depositing into casinos, then withdrawing out 'cleaned' money, safe for them to deposit into their banks! The casino washed their dirty money and handed back cleaned money to them! Now that's a real money laundry service! Hahaha.

 

Those rules are specifically meant and directed at such players above...but we innocent and genuine players have to bear the burden and inconveniences caused by all those bas-tards! 

 

[OlleBitStarz]

I do appreciate the response, and understand the concern about ML and various rules and the need to report what you are doing to combat ML, etc. But perhaps such rules should have a few more steps to truly go after ML's. Example, a deposit of over a certain amount. For someone who deposits $100, wins $190, and tries to withdraw $200....and its their first deposit in a week......is that really an anti ML process? People are ML'ing a few hundred dollars once a week? I would understand a 3x play through on a $10,000 deposit, or maybe even $2500. But on a $100 deposit is that really a ML issue? 

 

I realize now its a rule, but wish I had known since in the past I am sure I deposited, and withdrew without even a 1x play through. I did this many times, for various personal reasons. Such as making a deposit, no time to play, next day deciding to send that money to an exchange to buy a hot new crypto coin, etc. It was never a problem to cash out my money until yesterday. 

 

So if there is such a rule, is it being enforced equally for everyone? Or only when a player wins in the first 5 minutes of play time?

 

As much as I have lost this sure would be a bad money laundering scheme on a $100 deposit.

 

Anyway thanks for the words and response. I still dont buy the ML argument, I think its to increase casinos edge. If a land based casino made me play through 3 x on all money I brought in I would stop going there as well. How is that any different, putting $2000 USD in a slot machine in Las Vegas or Phnom Penh, winning $200 and cashing out $2200. Is that money laundering? How is online any different than walking in a casino with a pile of cash? So bottom line I think its a move to increase profitability under the guise of ML enforcement. If it was truly about ML you would flag large deposits and consistent withdrawals after a 3x-4x play through over a period of time with some degree of deposit/withdrawal consistency. It would not apply to a $100 deposit on a customer who just lost the last $100 deposit 20 minutes earlier and $500 deposit was lost a few days prior. 

 

Hi again,

 

Thanks for getting back to us here.

 

I hear you, however, as you might understand, I can't deny or confirm any personal activity on your account, but on top of my head, I don't think your deposit was of $100. Also, correct me if I'm wrong, didn't we in the end cashout the full amount you requested in the end? But I see your point with higher amounts being at a higher risk just for the sheer magnitude, but we would have to draw the line somewhere anyway. 

 

To your second question, yes, it's equally enforced among all players. Doesn't have to do anything with time. 

Regards,

 

Olle

[globalgamer]

Hi again,

 

Thanks for getting back to us here.

 

I hear you, however, as you might understand, I can't deny or confirm any personal activity on your account, but on top of my head, I don't think your deposit was of $100. Also, correct me if I'm wrong, didn't we in the end cashout the full amount you requested in the end? But I see your point with higher amounts being at a higher risk just for the sheer magnitude, but we would have to draw the line somewhere anyway. 

 

To your second question, yes, it's equally enforced among all players. Doesn't have to do anything with time. 

Regards,

 

Olle

I wish I could give you permission to post my deposits and withdrawals, since I would be happy to (without my name of course). 

 

Well, I deposited around $500 a few weeks prior, lost it but had fun doing so, No complaints.

 

Then deposited around $100 this week prior to the deposit in question, or maybe was $200, lost it, no issues with that all good, 

 

Then deposited another $100 roughly (its in Bitcoin so not exact on dollars), and won $190 within a few minutes of game play. Tried to withdraw around $200 USD equivalent in Bitcoin, and was denied the withdrawal due to AML rules as you explained, while leaving a little in to keep playing. Had you let me continue as I was, I would have probably would have lost the money left in there, deposited the $200 again, and lost that also lol.

 

Well. you did not let me withdraw this (my) money. 

 

However, after being shut down on this (arguing with your customer service rep by chat), I was committed to outsmart the casino and get my $200 back so I did bet on Mongol Warriors, got 5 beautiful princesses, which was around $100 payout in USD (around 200X bet I think) plus some average free spins so I did manage to get my $200 back shortly after and withdrew it since by then play through of my seized funds was successfully met. Not due to an exception but due to a bit of lady luck stepping in to prevent a non-money laundering person from paying the price of money laundering on a small loosing deposit streak. 

 

Anyway, thanks for responding. But seriously, I am really convinced the only reason you held my withdrawal (blocked it I mean) is since I won in the first few minutes of game play and then tried to withdraw the winnings. You have never ever held a withdrawal before for me even when I did little or even no game play. This is the first time I wont quick and withdrew it that quick right after a win, and the first time in a year roughly of playing with you that my money was held due to AML reasons despite previous deposits and withdrawals without meeting play through. Ok to publish all of my history here without any identifiable information or wallet addresses if you think that would help. 

 

The one thing that really makes people mad is when you cant get your own money out of a casino. I am not playing on bonuses, this is really money playing. I am not a money launderer. I am not even high roller. I maybe loose $3000-$4000 a year in your casino, and around $20,000 per year in land based casinos. if land based casinos start holding my money when I win in slot machines and march up to me saying sorry sir you cant take your winnings out you need a 3x play through I will resort to bingo and senior centers. And if bingo halls start holding winnings on play through requirements maybe I will quit all gambling once and for all. Well there is always the local lottery, I don't think they will require play through ever  

 

Anyway, you are arguably one of the best online casinos, very fair overall, but this rule really sucks, it made a long time customer VERY UPSET for a very small amount of money, and truly would help in NO WAY AT ALL to combat money laundering. If you profile my account I am sure you would see no such red flags. 

 

If you want to truly catch money launderers, you would look at people depositing consist large amounts, and withdrawing consistently, practicing such techniques as layering, structuring, etc. etc. But a $200 withdrawal on a quick 5 minute win? I still think its about increasing casino edge. 

 

HOWEVER I WILL WITHDRAW MY OPINION AGAINST YOUR CASINO and instead blame the regulators if you can provide some evidence that your regulatory agency (license board) requires or suggests a 3x play through on even small and very infrequent deposits with infrequent withdrawers. 

 

This has been a good discussion, and your responsiveness is worth a lot to me and others as well I am sure. 

 

AND NOW THAT I KNOW ABOUT THIS RULE I cant complain about it if I play again. The problem is it WAS NEVER enforced before in your casino against me, but then again I never had a 3-5 minute quick win of triple my deposit amount and cashed out fast as a result. In the past I withdrew the same or slightly less than I deposited, with or without play through being met with no issues. So I do believe the trigger was the quick win, and not the withdrawal without play through. I think the AML is enforced when someone wins fast and withdraws. Am I wrong? Has anyone else deposited money to Bitstarz, and withdrawn it shortly thereafter without playing much (without a 3x play through) and if so was it a smooth process or was your money held? For me it was always smooth until now (quick win and withdrawal). 

[globalgamer]

Maybe it's worth mentioning two different aspects in this interesting discussion... 

 

I have seen the magic word combination "anti money laundering/AML or just money laundering/ML'' mentioned within the terms and conditions of literally each and every current online casino brand. And while some are horribly speculating using it to justify dishonest and awful restrictions upon withdrawal limits for example, others are simply following the common industry practices I guess. Must clarify I have zero doubts BitStarz are from the second group and they are simply trying to stick with the relevant anti money laundering requirements. 

 

Still, have always wondered about two things and namely: 

 

a/ has anyone ever seen any of these anti money laundering requirements set or required by the regulatory bodies? Seriously, would love to see how Curacao eGaming for example is handling the matter and what are the current AML requirements which their licensees are obeyed to follow. 

 

b/ if an operator is setting certain limitations connected with wagering a deposit amount, then why the relevant system functionalities have never been implemented? For example, wouldn't be the most natural thing to set an option within the My Account options for example where player could easily track their progress on wagering the deposit amount /obviously not necessary to do that when a bonus is involved/? 

 

Really curious to hear your thoughts.

Great points, would love to hear back on this as well. 

[globalgamer]

It is a ridiculous rule I agree x1 your deposit is enough but x3 is not good, not good at all!! 

 

If they changed the the terms from when you used to play before then you would have been notified either via a pop up which is what I usually get at casinos or an email.

I would definitely feel a lot better about 1x

[Jian132]

This topic caught my attention as I recently started playing at BitStarz (thanks to some information I got through AskGamblers). After reading the above comments, I read again the Terms and Conditions of this casino and realized that the 3x playthrough is required only for deposit with cryptocurrencies; for traditional currencies, one only needs to play 1x, which seems more reasonable. They say it's "due to higher risk of fraud" with cryptocurrencies, though it's still not clear why the risk is higher.

[Jian132]

Sorry for posting twice the same message. How can I delete one of them?

[pinnit2015]

I don't believe that x3 is in any way related to fraud. Why not x4, or x5. 

 

The UKGC has in fact come out and said that you have to allow players to withdraw whenever you want - it's led to some casinos, here anyway, getting rid of even the x1 playthrough and replacing it with a service charge of 5% if you want to remove before a X1 (L&L are one of the Groups off hand)

 

Not related to this specifically,  but the EU Directive on ML has led to a plethora of casinos waving this 'it's cos of fraud' at players when talking of their terms. Some are correct IMO, some are nonsense. 

 

They're only trying to interpret as best they can - some getting it right, some (like Videoslots and their SOW) horribly wrong at the start. 

[Jian132]

I double checked some other casinos I know and that don't deal with cryptocurrencies. Their policy indeed vary: some don't say a word about required playthrough, so one can withdraw deposits whenever they want (e.g. Betway), other require 1x playthrough (e.g. Shadowbet), still other just ask a "commensurate amount of bets" in case of frequent deposits/withdrawals or they will charge 15% of fees (e.g. QueenVegas).

[pinnit2015]

Suppose it all depends on what they deem their ML controls to be - some accept more risk than other. Some may see the X1 requirement not much of a control.

 

Same with withdrawal policies - Videoslots make you take back to the most frequently used deposit method, others it's the last.

 

End of day ML requirements are principle based, not rules based - each to their own in many respects - as long as they can stand up and state why they operate x,y,z then so be it. 

[ValDes]

Sorry for posting twice the same message. How can I delete one of them?

 

Duplicate post removed.