[Edited:] Betcart account closed without an option to withdraw funds

[Paoloo1]

yesterday I received a mail from betcart that they will close my account within 24 hours because they left Italy (false because none of my friends arrived that mail), and that I would have to withdraw my funds. So I try log in but I'm refused to log in as my account is blocked since yesterday and so I could not even withdraw.

There is no chat, they do not respond to e-mails and telephone operators are always busy. I have a lot of money in the bill and I will fight to the last against these scammers.

Stay away from this "bookmaker".

Here Is there any betcart support here that can explain this shame?

[ValDes]

Hi there and welcome to AskGamblers. 

Considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

Using AskGamblers Casino Complaints Service

Let us know in case you need further assistance. 

[Paoloo1]

thank you so much

I'm sorry for my not so good English

I submit a complaint although my problem is with the sportbook and not with the casino what happened to me

is really serious! betcart is stealing a lot of money from me for me it will not end here and I hope everyone will withdraw their funds

[ValDes]

thank you so much

I'm sorry for my not so good English

I submit a complaint although my problem is with the sportbook and not with the casino what happened to me

is really serious! betcart is stealing a lot of money from me for me it will not end here and I hope everyone will withdraw their funds

 

Currently, AskGamblers website is focused on online casinos and respectively, AGCCS /AskGamblers Casino Complaints Service/ is not designed and meant to provide complaints service nor accept complaints when it comes to issues concerning sports betting, bingo, poker or any other gambling related matters except disputes referring to online casinos and respectively, disputes referring to their affiliate programs.

[Paoloo1]

It's the same thing even, though I have mostly used the sportsbook service, it is the same wallet and I could play casino

I submita complaint that I was rejected. For what reason? I have 20000 euros on an account closed without reasons and the support of betcart does not exist.

What should I try? please give me explanations to find a contact with betcart

I am a victim of a scam and I think this site serves to help the client and not be an accomplice of these scammers

[ValDes]

Your complaints message: 

 

 

Paoloo1 on Wednesday, December 6th 2017 at 10:25am 

yesterday I received a mail from betcart that they will close my account within 24 hours because they left Italy (false because none of my friends arrived that mail), and that I would have to withdraw my funds. So I try log in but I'm refused to log in as my account is blocked since yesterday and so I could not even withdraw. 

There is no chat, they do not respond to e-mails and telephone operators are always busy. I have a lot of money in the bill and I will fight to the last against these scammers. 

Stay away from this "bookmaker". 

Here Is there any betcart support here that can explain this shame?

 

Of course your complaint was rejected by the AskGamblers Complaints Team for obvious reasons: 

 

 

Upon reviewing your complaint AskGamblers Complaints Team reached to the conclusion that your accusations and/or demands against the aforementioned casino brand are not justified enough and/or are not supported with the relevant evidence to prove the uprightness of your statements and claims. It is of crucial importance to know that AGCCS /AskGamblers Casino Complaints Service/ does not allow the acceptance of complaints which are not justified enough and therefore your case is being rejected. Feel free to submit a new complaint though, however make sure to support your new claim with enough reasonable arguments and solid proofs.

 

Seems like crystal clear case of non justified accusations to me. But that is your least concern I'm afraid, because as per your own statements the issue is referring to sports betting and as previously explained AGCCS cannot help with this type of complaints. 

 

What you could still do though is to forward the matter in front of the relevant regulatory body which issued BetCart operating licence. This is the excerpt from their terms, for your convenience: 

 

 

36. The website www.betcart.com is operated by Bcourt Group LTD, a company registered in Curacao holding a Curacao gaming License No. #8048/JAZ.

 

Feel free to contact the entity via email at [email protected] and/or [email protected]

 

Hope the above helps. 

[pinnit2015]

A cup-of-coco licence  Oh dear....

[Paoloo1]

You need a foto of mail or my account locked?

I don't hope one day your account will be closed without explainations with 20000euros

[ValDes]

Well, while I certainly feel for your frustration and disappointment, please keep in mind that we did really everything within our best powers to help you. Whether you would take our advice into account and follow the instructions is up to you of course, however I have no intentions keep tolerating your absolutely disrespectful attitude any longer.