Closed account and a withdrawal 5400€

[Jerektio12]

Hello, fellow gamblers!

 

I played on Nordicbet casino and managed to win 5400 euros. This was my first time playing on this casino. I made withdrawal, and sent documents.

 

Day after this I decided to quit my Betsson account due to gambling addiction. After this, I saw that my Nordicbet account was closed too (same concern)

 

How do casinos usually act on cases like this, should I be worried that I won't get my money? I asked it on the chat, they told me to wait and that they are processing my withdrawal. (Today received mystery 200e on my bank account via Trustly, I have no idea where did it come from. I had no other withdrawals on other casinoes.)

[cocopop3011]

Hello, fellow gamblers!

 

I played on Nordicbet casino and managed to win 5400 euros. This was my first time playing on this casino. I made withdrawal, and sent documents.

 

Day after this I decided to quit my Betsson account due to gambling addiction. After this, I saw that my Nordicbet account was closed too (same concern)

 

How do casinos usually act on cases like this, should I be worried that I won't get my money? I asked it on the chat, they told me to wait and that they are processing my withdrawal. (Today received mystery 200e on my bank account via Trustly, I have no idea where did it come from. I had no other withdrawals on other casinoes.)

 

 

Hello and welcome to the forum.

 

Did you make a deposit of 200 by any chance?

[Jerektio12]

Hi and thank you!

No, I just checked it from bank account. I made one 50e deposit and one 25e deposit.

[cocopop3011]

Hi and thank you!

No, I just checked it from bank account. I made one 50e deposit and one 25e deposit.

 

Hmm..in that case for now I'd probably just take the advice from support and sit tight as the withdrawal is still pending.There isn't much really you can do until you know happens with it.

 

Either way, come back to us once it's processed and if you need further help we can do that then. Just one question when did you request the withdrawal?

[ValDes]

Hello, fellow gamblers!

 

I played on Nordicbet casino and managed to win 5400 euros. This was my first time playing on this casino. I made withdrawal, and sent documents.

 

Day after this I decided to quit my Betsson account due to gambling addiction. After this, I saw that my Nordicbet account was closed too (same concern)

 

How do casinos usually act on cases like this, should I be worried that I won't get my money? I asked it on the chat, they told me to wait and that they are processing my withdrawal. (Today received mystery 200e on my bank account via Trustly, I have no idea where did it come from. I had no other withdrawals on other casinoes.)

 

Hello there and welcome to AskGamblers. 

 

I believe there's nothing to worry about and your withdrawal should be paid without problems assuming everything you said is true of course. Once you self-excluded your account at Betsson all your other accounts across the same casino group should be closed as well, that's part of the Responsible Gaming procedures which must be followed by any MGA licensed operator. 

 

Let us know in case you need further assistance. 

[pinnit2015]

Hello there and welcome to AskGamblers. 

 

I believe there's nothing to worry about and your withdrawal should be paid without problems assuming everything you said is true of course. Once you self-excluded your account at Betsson all your other accounts across the same casino group should be closed as well, that's part of the Responsible Gaming procedures which must be followed by any MGA licensed operator. 

 

Let us know in case you need further assistance. 

Unless you're 888.com