Madame Chance Blacklisted

[Henx]

okey my story of madame chance big bonuses.

 

I deposit some 100s of euro in the casino before becuse u get sucked into this big bonuses, but be sure to read T.C like i didnt this time.

 

On sunday i deposit 50eur, i got mail from them i had a 250% bonus. i think well give it a chance. did that and got 175eur to play with. T.C on the mail it says only wagering 40times, oki lets go.

i spin this slots the money goes up and down, sudenly i had 50eur left. i start MEDUSA 2 slot machine played with 5 eur spin. sudenly got 4 reels full of wilds and win 6800eur.

i just keep going and wagering, when the wagering was done i had 6170eur left. i took withdraw and start read around internet about this casino and see it has not realy good reveiw, i read even more, it says i not get more then 10x my deposit, so thats 500eur!! can u imagine that feeling.. lol, well was bad i didnt read rules, i played some more just for fun i was up to 9k one time, i already had wagering the bonus up and was bored the next day so just played around. i withdraw 5000eur next day just to see if it was any goodwill to maybe give me some of the big win, 

then i had 1900 in my acount to play with, i was thinking maybe i can build some vip points! played around and go to a slot i was not sure about the bet i click spin, and i bet 22eur! max i could bet on bonus bet was 30% that is 14eur, i took the bet down to 9 right after that click, goes to chat and say what i did and they was gonna forward it to finance.

 

got mail from finance today that they cancel my withdraw and give me back my 50eur becuse abuse of the bonus.

abuse of the bonus i already wagered and had withdraw, i cant win more then 10x time my deposit is impossible to see this was a missclick and that i played for fun becuse i already had won the money.

 

now i understand why people blacklist madame chance and theyr sister casino. dont trust big bonus casino, read TC about how much u can take out and waggering before enter casinoes like that, is so much casinoes out there that is good.

 

the mail: 

In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings. 

These Terms and Conditions are available on our site. 

We have refunded your last deposit  to your bank account. 

Should you have any questions please reply to this email.

 

 

[pinnit2015]

Is this not part of the same group that were found to be running fake NetEnt games?

 

Curaçao license so unfortunately not much recourse.   

[cocopop3011]

okey my story of madame chance big bonuses.

 

I deposit some 100s of euro in the casino before becuse u get sucked into this big bonuses, but be sure to read T.C like i didnt this time.

 

On sunday i deposit 50eur, i got mail from them i had a 250% bonus. i think well give it a chance. did that and got 175eur to play with. T.C on the mail it says only wagering 40times, oki lets go.

i spin this slots the money goes up and down, sudenly i had 50eur left. i start MEDUSA 2 slot machine played with 5 eur spin. sudenly got 4 reels full of wilds and win 6800eur.

i just keep going and wagering, when the wagering was done i had 6170eur left. i took withdraw and start read around internet about this casino and see it has not realy good reveiw, i read even more, it says i not get more then 10x my deposit, so thats 500eur!! can u imagine that feeling.. lol, well was bad i didnt read rules, i played some more just for fun i was up to 9k one time, i already had wagering the bonus up and was bored the next day so just played around. i withdraw 5000eur next day just to see if it was any goodwill to maybe give me some of the big win, 

then i had 1900 in my acount to play with, i was thinking maybe i can build some vip points! played around and go to a slot i was not sure about the bet i click spin, and i bet 22eur! max i could bet on bonus bet was 30% that is 14eur, i took the bet down to 9 right after that click, goes to chat and say what i did and they was gonna forward it to finance.

 

got mail from finance today that they cancel my withdraw and give me back my 50eur becuse abuse of the bonus.

abuse of the bonus i already wagered and had withdraw, i cant win more then 10x time my deposit is impossible to see this was a missclick and that i played for fun becuse i already had won the money.

 

now i understand why people blacklist madame chance and theyr sister casino. dont trust big bonus casino, read TC about how much u can take out and waggering before enter casinoes like that, is so much casinoes out there that is good.

 

the mail: 

In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings. 

 

These Terms and Conditions are available on our site. 

We have refunded your last deposit  to your bank account. 

Should you have any questions please reply to this email.

 

Hmmm tricky one to say the least. The 10x max cashout is standard for this casino so no surprises there, however you had completed the wagering, right? So when you hit that max bet you wasn't playing with bonus money, right?

 

Can you clarify that first?

[Henx]

Hmmm tricky one to say the least. The 10x max cashout is standard for this casino so no surprises there, however you had completed the wagering, right? So when you hit that max bet you wasn't playing with bonus money, right?

 

Can you clarify that first?

hi yes i was finnish the waggering, verify my acount withdraw 5k and let 1900eur stay in acount to build some points aw have some fun playing slots. go to a slot machine i was not sure how worked and hit wrong bet at 22 eur , i go to chat after that click and say what i done, and they say its up ti finance.  

 

the bullshit here is that i have already waggering and cant win any more money from them so becuse of the 10X TC i already made by good margin i just played with it to build some points and have some fun..

 

this is why theyr custommers leave becuse they play very dirty.

 

they even call me today after they withdraw my 50eur if i wanted to take this behind me and deposit again and get bonus. thats just rude after they done this.

 

i hope people stay away from this casino. its absolutly not trustable.

[Henx]

11/07/2017 15:38:33 6804511728 Alkemor`s Tower 9.00 0.00 11/07/2017 15:38:28 6804511672 Alkemor`s Tower 9.00 0.00 11/07/2017 15:38:16 6804511509 Alkemor`s Tower 22.50 0.00 11/07/2017 15:37:59 6804511255 Alkemor`s Tower 22.50 0.00

 

 

407579

 

Uttak

 

€50.00

 

Bank Transfer

 

Godkjent

 

2017-07-13 14:14:27

406615 Uttak €5,000.00 Bank Transfer Avvist manuelt 2017-07-11 13:33:20 405660 Uttak €6,170.00 Bank Transfer Avbrutt 2017-07-09 19:23:30

 

avbrutt (canceled) avvist manuelt (canceled manuely) godkjent (OK)

 

already 2 days before u see i was done with the waggering.

 

the 6170 i canceled first time was becuse i wanted to play alitle and earn some points until 11.07.2017 clock 13.33 i did the final withdraw on 5k, 2 hours later that evening i did the misclick on 22,50eur.

 

Henx

[cocopop3011]

hi yes i was finnish the waggering, verify my acount withdraw 5k and let 1900eur stay in acount to build some points aw have some fun playing slots. go to a slot machine i was not sure how worked and hit wrong bet at 22 eur , i go to chat after that click and say what i done, and they say its up ti finance.  

 

the bullshit here is that i have already waggering and cant win any more money from them so becuse of the 10X TC i already made by good margin i just played with it to build some points and have some fun..

 

this is why theyr custommers leave becuse they play very dirty.

 

they even call me today after they withdraw my 50eur if i wanted to take this behind me and deposit again and get bonus. thats just rude after they done this.

 

i hope people stay away from this casino. its absolutly not trustable.

 

Well actually all that doesn't matter because out of everything you won you would have only been allowed to withdraw 500 eur anyway, so even though you let money in to play with once the withdrawal was processed that would have been removed from your account.

 

In my opinion you should have been allowed to withdraw that 500 eur and that's it.

[Fiekie247]

Hi Henx

 

PM me your Madame Chance username, let me try and get to the bottom of this.

Also first name and surname if possible please.

 

Thanks.

[Fiekie247]

Is this not part of the same group that were found to be running fake NetEnt games?

 

Curaçao license so unfortunately not much recourse.   

Nope they not, and they are legit. Besides Madame Chance do not have any Netent games at all. :-)

 

Hope that clarify the situation.

 

I am also trying to get Henx help in this matter to find out the real story behind what really happen. As you know story has both sides. Ill see if I can get the necessary feedback from the casino regarding this issue.

 

Regards

 

S

[Fiekie247]

Well actually all that doesn't matter because out of everything you won you would have only been allowed to withdraw 500 eur anyway, so even though you let money in to play with once the withdrawal was processed that would have been removed from your account.

 

In my opinion you should have been allowed to withdraw that 500 eur and that's it.

Yeah I agree with you Sharon

 

However in this forum, I have seen 1 or 2 topics where people complained about finish wagering and continued playing with balance after wagering and winnings were confiscated because the max bet rule or something similar still applied even after wagering was done. There are a few casinos that still applies the Max bet rule, even though it is Real Money and wagering was complete.

[LeoDubbed]

Yup, another victim of the ridiculous terms. Nowadays, reading the terms is mandatory and if you don't read them, you'll face the consequence when requesting a withdrawal.

This is the main reason why I never play at Madame Chance or it's sisters casinos. Madame Chance was indeed blacklisted at other forum but not anymore I think.

[cocopop3011]

Yup, another victim of the ridiculous terms. Nowadays, reading the terms is mandatory and if you don't read them, you'll face the consequence when requesting a withdrawal.

This is the main reason why I never play at Madame Chance or it's sisters casinos. Madame Chance was indeed blacklisted at other forum but not anymore I think.

 

What I'm about to say isn't fact since I haven't thoroughly read the MC terms but I would imagine this particular issue isn't explained is it? Betting with money that's left over from a withdrawal that would be removed anyway due to max cashout rule?

 

What do they state regarding this does anyone know?

[Afi4wins]

What I'm about to say isn't fact since I haven't thoroughly read the MC terms but I would imagine this particular issue isn't explained is it? Betting with money that's left over from a withdrawal that would be removed anyway due to max cashout rule?

 

What do they state regarding this does anyone know?

 

Well, it all depends on the casino actually.

 

Most casinos would zero out any credit balance upon making a withdrawal...but some casinos don't...

so whatever is remaining in the balance can be used for more plays...but the maximum amount of allowed withdrawal has already been reached with that first withdrawal, so any further wins cannot be withdrawn.

 

If a new deposit is made whilst still having a credit balance from the previous play, then things may get a bit complicated...

some casinos would allow the balance to be withdrawn with the withdrawal limit of the new deposit...most don't allow it.

 

As far as I can remember, I did this once or twice at a Playtech casino...got the previous balance withdrawn with my new winnings from a new deposit...but don't know if it's possible at all now...or at other casinos either.   

[LeoDubbed]

What I'm about to say isn't fact since I haven't thoroughly read the MC terms but I would imagine this particular issue isn't explained is it? Betting with money that's left over from a withdrawal that would be removed anyway due to max cashout rule?

 

What do they state regarding this does anyone know?

I agree with Afi and so far, I know for a fact that when a withdrawal has been made, the rest of the winnings will be void and not withdrawable. I feel sad for the OP but we all need to learn our lesson somehow and that somehow always happens during the cashout. But look at the bright side, they didn't confiscate his deposit money.

[pinnit2015]

Wasn't that casino but they are, or certainly were, part of that Game Tech Group that did engage in dubious practices and the hence various blacklistings.

 

Damned by association

 

Licensed by cocopops should be enough of a reason not to play

[Henx]

Is ok for me that they follow the rules about 10x deposit that are 500eur i win. But cancel my withdraw when they see i bet fair all the way when the waggering of the bonus was there, and played for fun after i made withdraw is just very low customer service.

I did that miss click 2 times in row with money leftover that i couldnt win with anyway. Even say to customer chat when i did it right after the click, just to be sure becuse the casino can do whatever they like just to dont pay the customer...

[Fiekie247]

So just to confirm Henx

 

You did not receive any money right? you could not even withdraw $500 right? They cancelled all your winnings?

[Henx]

So just to confirm Henx

 

You did not receive any money right? you could not even withdraw $500 right? They cancelled all your winnings?

they cancel all my winning and withdraw my 50eur i deposit. they have putted the TC on the edge to not pay a singel dime.

[Fiekie247]

Hi Henx

 

So I took your case to madame chance and explained the situation and this is the feedback I got this feedback first

 

Hi Shafiek

 

Thank you for your email.

In the General Terms and conditions under Betting Rules it stats:

15. Betting rules

15.1. You must bet according to the specific rules of the game you are playing.

15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

"Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play

 

Regards

 

Morgan Richards
Head of VIP

 

--------------------------

 

Which is responded :

 

Hi Morgan
 

I saw that part you just mentioned - Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play - but this only applies to a direct deposit right without taking a bonus correct?
 

Then i saw this part which I assume applies to when playing with bonus and it states prior to wagering -

In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:

    Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.
    Even money bets on Roulette and other relevant games

“Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

 

Does the above statement means that the 30% rule only applies Prior to Wagering requirements? Because I believe he place the Max bet After wagering was complete...
 

Sorry i do not mean to be a pain, i just need to understand your terms clearly , because this is what I understand from your terms.

I cannot find a term that state, Irregular or 30% max bet play still applies AFTER wager has been complete

Regards

 

Shafiek

 

---------------
 

 

He advised that this rule applies always -

Placing total bets equal to or greater than 30% of the value of the deposit currently in play

 

After which I asked him then why did they have a need to put this in the terms if the above rule applies always -

In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:

    Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.

 

After which he called me and we discussed. Issue has been escalated to Management and I will receive feedback regarding this today or tomorrow latest.

 

Will keep you posted - Seems like light at the end of the tunnel maybe

 

Finger crossed...

[cocopop3011]

Hi Henx

 

So I took your case to madame chance and explained the situation and this is the feedback I got this feedback first

 

Hi Shafiek

 

Thank you for your email.

In the General Terms and conditions under Betting Rules it stats:

15. Betting rules

15.1. You must bet according to the specific rules of the game you are playing.

15.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

"Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play

 

Regards

 

Morgan Richards

Head of VIP

 

--------------------------

 

Which is responded :

 

Hi Morgan

 

I saw that part you just mentioned - Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play - but this only applies to a direct deposit right without taking a bonus correct?

 

Then i saw this part which I assume applies to when playing with bonus and it states prior to wagering -

 

In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:

 

    Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.

    Even money bets on Roulette and other relevant games

 

“Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button.

 

 

Does the above statement means that the 30% rule only applies Prior to Wagering requirements? Because I believe he place the Max bet After wagering was complete...

 

Sorry i do not mean to be a pain, i just need to understand your terms clearly , because this is what I understand from your terms.

 

I cannot find a term that state, Irregular or 30% max bet play still applies AFTER wager has been complete

Regards

 

Shafiek

 

---------------

 

 

He advised that this rule applies always -

Placing total bets equal to or greater than 30% of the value of the deposit currently in play

 

After which I asked him then why did they have a need to put this in the terms if the above rule applies always -

In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:

 

    Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account.

 

After which he called me and we discussed. Issue has been escalated to Management and I will receive feedback regarding this today or tomorrow latest.

 

Will keep you posted - Seems like light at the end of the tunnel maybe

 

Finger crossed...

 

Whaaaat? So basically they are saying the rule still applies even after you've met the wagering? 

[pinnit2015]

Some Casinos are like this - until you make a withdrawal you're still tied to the max bet etc (view being that you bankrolled based on the bonus)

 

Regardless, IMHO, these are predatory t's and c's and i'd highly suggest ppl read these and avoid such establishments (and those who tie in deposit and wager-grrrr).

 

So basically you'd need to withdraw and re-deposit - nuts

[Fiekie247]

Whaaaat? So basically they are saying the rule still applies even after you've met the wagering? 

Yes they basically saying that, but i nailed them on this term, even though he did place a bet of 22 euro this rule dispute that fact:

 

- In cases where a bonus was received, prior to the wager requirements for the bonus having been met, “Irregular play” additionally includes:

 

    Placing total bets equal to or greater than 30% of the value of the BONUS credited to the player account.

    Even money bets on Roulette and other relevant games

 

When you do direct deposits you cannot place a bet higher than 30% of your deposit ( Which is the actual problem as they nail him on that), but according to the rule above mentioned if a bonus was received - The max bet rule applies on the bonus amount which was $125 and 30% of $125 should be 42 which is still under the max bet allowed since the actual bet was 22 euro. So it also mention prior to wagering. So which means after wagering any bet amount should be fine.

 

So let see what the casinos outcome is. Management will get back to me hopefully today.

 

 

Some Casinos are like this - until you make a withdrawal you're still tied to the max bet etc (view being that you bankrolled based on the bonus)

 

Regardless, IMHO, these are predatory t's and c's and i'd highly suggest ppl read these and avoid such establishments (and those who tie in deposit and wager-grrrr).

 

So basically you'd need to withdraw and re-deposit - nuts

Yes

 

Well I loved the fact that they argued the 30% max bet rule of the deposit, on which i told them. If i can find the terms about the 30% max bet rule that applies, why can't i find the term that say it applies always, even after wagering.

 

So lets see what happens.

[DaGopha]

Sucks

[Fiekie247]

Sucks

What sucks?

[ValDes]

okey my story of madame chance big bonuses.

 

I deposit some 100s of euro in the casino before becuse u get sucked into this big bonuses, but be sure to read T.C like i didnt this time.

 

On sunday i deposit 50eur, i got mail from them i had a 250% bonus. i think well give it a chance. did that and got 175eur to play with. T.C on the mail it says only wagering 40times, oki lets go.

i spin this slots the money goes up and down, sudenly i had 50eur left. i start MEDUSA 2 slot machine played with 5 eur spin. sudenly got 4 reels full of wilds and win 6800eur.

i just keep going and wagering, when the wagering was done i had 6170eur left. i took withdraw and start read around internet about this casino and see it has not realy good reveiw, i read even more, it says i not get more then 10x my deposit, so thats 500eur!! can u imagine that feeling.. lol, well was bad i didnt read rules, i played some more just for fun i was up to 9k one time, i already had wagering the bonus up and was bored the next day so just played around. i withdraw 5000eur next day just to see if it was any goodwill to maybe give me some of the big win, 

then i had 1900 in my acount to play with, i was thinking maybe i can build some vip points! played around and go to a slot i was not sure about the bet i click spin, and i bet 22eur! max i could bet on bonus bet was 30% that is 14eur, i took the bet down to 9 right after that click, goes to chat and say what i did and they was gonna forward it to finance.

 

got mail from finance today that they cancel my withdraw and give me back my 50eur becuse abuse of the bonus.

abuse of the bonus i already wagered and had withdraw, i cant win more then 10x time my deposit is impossible to see this was a missclick and that i played for fun becuse i already had won the money.

 

now i understand why people blacklist madame chance and theyr sister casino. dont trust big bonus casino, read TC about how much u can take out and waggering before enter casinoes like that, is so much casinoes out there that is good.

 

the mail: 

In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings. 

 

These Terms and Conditions are available on our site. 

We have refunded your last deposit  to your bank account. 

Should you have any questions please reply to this email.

 

Hello there and welcome to AskGamblers. 

 

First of all, many thanks to Fiekie for trying to help with this issue!

 

Unfortunately, I do believe you don't have a valid claim here. The casino terms regarding max allowed bet while playing with or without bonus are pretty clear - 30%. The tricky moment comes when there's an active bonus attached to the balance and when the bonus amount is lower than the current deposit in play. Then you should calculate the 30% rule based on the lower amount and make sure not crossing the limit. 

 

In your particular case, what happened is that you breached the rules by placing bets in excess of 30$ of your deposit which should be 30% of $50= $15. The bonus is irrelevant in this particular case since it's above 100% of the deposit and obviously would allow greater bets IF calculated on the bonus basis.

 

Sorry.  

[Fiekie247]

Hello there and welcome to AskGamblers. 

 

First of all, many thanks to Fiekie for trying to help with this issue!

 

Unfortunately, I do believe you don't have a valid claim here. The casino terms regarding max allowed bet while playing with or without bonus are pretty clear - 30%. The tricky moment comes when there's an active bonus attached to the balance and when the bonus amount is lower than the current deposit in play. Then you should calculate the 30% rule based on the lower amount and make sure not crossing the limit. 

 

In your particular case, what happened is that you breached the rules by placing bets in excess of 30$ of your deposit which should be 30% of $50= $15. The bonus is irrelevant in this particular case since it's above 100% of the deposit and obviously would allow greater bets IF calculated on the bonus basis.

 

Sorry.

V

 

So basically they do not have to have a term in place to say that after wagering max bet rule still applies?

 

Or after wagering the original general statement of 30% of deposit amount kicks in?