Melbet refuses withdrawal. Need advise!

[Sasa4486]

Hallo,
first of all, let me excuse for my English, as I am not a native speeker.
Last week I registered and deposited 1500 EURO and had some luck so I had 2000 Euro after one day. So I tried to withdraw money, but it took a lot of time, since they were requesting several documents (ID, Selfie, Selfie in front of my laptop..).
I was continuing gambling and put some nice bets, so I ended up at around 4200 Euro by yesterday.
This morning I received the following mail:


"Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). This decision is based on the official Terms and Conditions point 2 subpoint 18 of the betting company Melbet.

The decision has been made after careful investigation of the situation by our security service. According to the results of the investigation we have reasons to suppose that all your bets on sport events from this gaming account have been placed not by you, it violates above mentioned point of Terms and Conditions directly.

We ask you not to create new accounts in our website. Pay your attention to the moment that if you try to create new accounts, we will block them. At the same time your actions have been a violation of the above mentioned Terms and Conditions. The Decision concerning the stopping any collaboration with you is final and without appeal.

You can withdraw your funds in amount of your deposit."

Problem is: They cancelled ALL Bets I played in the last week, so (after several mails and problems again), I could only withdraw 1500 Euro. In consequence, they owe me 2700 Euro approximately. Moreover: I cannot login any more, seems this bookie deleted my account.
To say it very clearly: I DID NOTHING WRONG, DID NOT EVEN TALK ABOUT THE BETS WITH SOMEONE ELSE, ALL BETS HAVE BEEN PLACED BY ME.

Please help me! What can I do? 2700 EURO is a lot of money for me. It is simply not fair that this scamming really works. If I had lost the money in the last days, no one would have cared. But they seem to punish "winners" or guys with a phase of luck

ABOVE ALL: I can only warn all of you: Don´t USE THIS bookie, or any other from this syndicate (1xbit, melbet and probably many more I do not even want to know)

 

[ValDes]

Hi there and welcome to AskGamblers. 

 

Unfortunately, I have some bad news for you. 1xBet, part of the same group which MelBet belongs to has already been blacklisted by AskGamblers due to the fact they have been exposed in using stolen graphical content and offering casino services from domains which were never listed within the licence agreement with the regulator. Also, it was brought to our attention that 1xBet Casino is perhaps offering pirated Novomatic games, but our attempts to receive an adequate explanations were ignored. 

 

Have you tried contacting their regulatory body, if any of course?... 

[pinnit2015]

There's been issues with that crowd 9 think) over people being asked to send notarised documents to some location in Russia that doesn't even exist....

 

Good luck but as Valdes says u'll need to prepare not to receive any cash from them sadly

[pawjol]

over people being asked to send notarised documents

[IvanKolev]

An advice to all of you having a similar withdrawal refuse situations - if you are certain that you've not violated the rules, then find a lawyer who specialises in such gambling cases. He would know how to defend your rights and get your money back i.e. he would probably warn them that should they not give back what they owe you, he'll make sure they'll have their gambling liscence revoked. This worked for me once and it's the only way to deal with betting sites.

[pinnit2015]

Problem is the truely rogue sites either a. Have no licence or b. Have one from such a poor licensing regime. Whilst I agree to an extent, trying to take such a place through the court process maybe a fruitless exercise, given their location and blatent disregard to any laws or regulations. It would be a lot of money to get nowhere - they’re also located abroad in many cases which further adds to the cost etc

[ValDes]

An advice to all of you having a similar withdrawal refuse situations - if you are certain that you've not violated the rules, then find a lawyer who specialises in such gambling cases. He would know how to defend your rights and get your money back i.e. he would probably warn them that should they not give back what they owe you, he'll make sure they'll have their gambling liscence revoked. This worked for me once and it's the only way to deal with betting sites.

 

Thanks for the precious advice. 

 

In the meantime, please make sure to refrain from adding external links to your future forum posts.