[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion

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Hi all I was sent this email to but did not have a money figure on it any one care to share what they were offered? I did email them back but like everyone else am yet to receive a reply

 

Andy

[jzah]

Yes I'm a bit worried now that I've fell for a scam but when I spoke to them on the phone they said it was genuine but I still haven't had a reply I sent the email on Thursday

I also sent my details, so I'm in the same boat. I suspect they will be over run with emails, I searched my account for details of the email address and it seems I've sent that address a tonne of information in the past (Ie verification documents) so can't see how it would be a scam. Here's hoping it isn't.

[Jsans1]

Here's hopping aswell

[jzah]

Can let me know if you hear from anyone about this please?

[Jsans1]

Still not herd any thing and it's been since Thursday now

[Jsans1]

Got a email from ask gamblers saying they can't help so none the wiser

[Cclarkee]

I've just emailed 888 to see if they can help with the situation, I will let you know if they reply.

[jzah]

Yeh I received the same, suggested I called them. Given you've already done that I dont see the point. Who knows, does sound a little to good to be true.

[Jsans1]

I just rang bingo support again they said cassava having technical difficulties so give them a bit longer to reply but they still won't tell me any thing

[cocopop3011]

Got a email from ask gamblers saying they can't help so none the wiser

 

I believe it's being forwarded to a rep isn't it? Valdes can jump in when he sees the replies with more info I'm sure.

[Jsans1]

Has any body had a email back yet ?

[Jsans1]

Just received a email from cassava they have refunded my money

[Jsans1]

I think other casinos need looking in to aswell I have self excluded from a lot of sites but still been able to join there partner sites

[LeoDubbed]

I think other casinos need looking in to aswell I have self excluded from a lot of sites but still been able to join there partner sites

I recommend not to play at the casinos from the same group because you won't able to cash out. This is a common issue of many players.

[Afi4wins]

I still wonder why many players chose to do 'self exclusion' rather than just close that account! 

 

Don't they know the consequences of 'self exclusion' upon the other group casinos...that all their winnings would be confiscated if they do make wins, whilst the casinos enjoy taking in all their deposits? 

[Afi4wins]

I have self excluded from a lot of sites but still been able to join there partner sites

 

Jsans, I strongly suggest you to close all those accounts that you have self excluded from, to prevent future mishaps and headaches! That is one sure way for casinos to make large amounts of money from players, indirectly of course. 

[Jsans1]

I have closed all my accounts that I have self excluded from

[Afi4wins]

I have closed all my accounts that I have self excluded from

 

Aaah...well done mate! That's the way it should be! 

[jzah]

So you actually got the refund? That's amazing. Do u mind saying approximately how much, I'm due over 1000.

[Jsans1]

They said it's been processed can take up to 7 days and 250 wow 1000 pound that nice

[Cclarkee]

It's good news if they have paid out then, I'm still waiting on a reply from them and it's been 2 days since I contacted them

[jzah]

Great news, is that the first email you've received from them. To be fair it does seem harsh you can self exclude then join another one. I'm not getting my hopes up yet, will wait and see. Good for you though.

[Jsans1]

Yes 1st email I received but I have received a lot saying I'm self excluded from different sites connected to them I emailed them on Thursday hopefully it be in by Friday normally take 3 days I keep u updated

[jzah]

Thanks much appreciated, I'm glad I didn't just take this for spam... Feel bad for those that have seen the other forums related to these emails.

[Jsans1]

I know I did have my doubts