[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion

[jzah]

Any one got anywhere with this? I also received the email today and could do with the money but not sure how to verify this is real. Any information would be appreciated. Thanks

[Cclarkee]

I got an auto response yesterday saying my reply had been forwarded to the security department for them to review it and that someone will be in touch in the next 72 hours,will post on here if I get response from them

[Jsans1]

I'm still waiting for a reply from them

[jzah]

Mine had a specific amount, strange that some peoples emails seem not to be. Is tempting to empty my account and give them the details, maybe a bit risky.

[Jsans1]

I gave them my details as I rang them and spoke to them they confirmed that the email was genuine that was Thursday still not herd any thing

[jzah]

That's odd, you would of thought you would of received an email. Wonder if you bank could tell you if any funds are pending?

[Cclarkee]

The details they ask for are account and sort code with bank name, which if I'm buying something online I've always had to give long card number and security number but when I make transfers to friends or family then I only need their account and sort code which is all these are asking for. I guess all we can do is wait for them to respond and I hope it's true because the figure they gave me will pay for a small holiday lol

[Jsans1]

I wish they would reply to me I want to know what is happening

[jzah]

Could always try calling them? Or your bank maybe.

[Jsans1]

I have rang them they said 72 hrs so that's 4 0clock today bank doesn't tell u any thing

[jzah]

Fairone, I guess money not leaving your account is a good sign :-)

[Cclarkee]

Just been on another forum which other people are talking about receiving the same email and are being warned it's more likely to be a scam and do not give your bank details, although it maybe is a scam why did 888 say over phone to someone that the email was genuine

[ValDes]

Hi there and welcome all to AskGamblers.

 

Strongly encourage you to read the previous posts in this particular forum thread. While most players consider the message sent to you all to be perfectly normal considering the set of circumstances which led to this email in first place, some precautionary measures are always welcome... One of these could be checking the email address and compare it with the relevant casino and.or company domain.

 

I'm also offering you our help by forwarding the email sent by Cassava to [email protected] and which we could then discuss with their reps here. 

[Jsans1]

I rang them about the email they sent and they emailed me back saying the email was genuine

[Cclarkee]

I rang them about the email they sent and they emailed me back saying the email was genuine

[Cclarkee]

Sorry jsans I tried replying but still learning, I would keep checking your bank for any unusual activities and check if any direct debits have been set up that you don't know about to be on safe side until you are 100% sure it's genuine, I ain't giving my details till I get contacted by phone as I got a feeling it's all fake

[Jsans1]

I have emailed the email to [email protected] for u help

[Cclarkee]

Keep us updated on what they say

[jzah]

I've gone for it, their email is correct so I just emptied my back account and will wait and see. Also emailed the support team here to see what they can do. Great if it all works out, if not could be a nightmare

[ValDes]

I have emailed the email to [email protected] for u help

 

I can confirm your message has been received. It will be forwarded to the relevant casino rep asap. Will let you know once we receive feedback. 

[JessePinkman]

I've also forwarded the email I received. Thanks.

[Jsans1]

Yes I'm a bit worried now that I've fell for a scam but when I spoke to them on the phone they said it was genuine but I still haven't had a reply I sent the email on Thursday

[Cclarkee]

Check your bank for any strange activities or direct debits set up until you know for sure if it's real or fake, I got to be honest tho it does look genuine and you've have rang them and they also said it's genuine then a good chance it is but just be safe and keep checking. If it's fake then the person you spoke to needs sacking

[Jsans1]

I have checked my bank nothing strange up to now I hope it is genuine I just wish they would reply to me

[Jsans1]

I have checked my bank nothing strange up to now I hope it is genuine I just wish they would reply to me