10Bet Read their T&C's carefully!

[Gringo]

Yesterday I got an SMS offering me a 100% match bonus at 10Bet,   I was bored so thought why not.   I deposited £100.   I was given another £100 as bonus money.   I was doing ok,  took it up to £300,  then down again, then up again over and over.  It got to the point where I got to around £400,  I thought I would check to see how much play through I still had to do.   I was stunned to see I still had over £5000 to play.    Yet their T&C's on their site state 30x meaning my play through should be £3000.   I contacted support,  they said that if I clicked the link in the SMS there are different terms,  sure enough there were,   I had to play through 35 x my deposit and bonus!  Meaning I would have to wager £7000 before I could withdraw!      I thought this was a bit sly!  But maybe more fool me for not checking the terms and conditions for every individual offer!   

Anyway,  I managed it,  I played through £7000!!   I managed to get my winnings to bang on £600.    I go to banking.   I see I have only got £500 ???   I contact support again,   Apparently the £100 initial bonus is not withdrawable !!     In my opinion this is so not right!    Not sure I will be wanting to use 10Bet again!!!

 

I guess I could say Im lucky, as this is really the only bad experience I have had with a casino.   Just hope they pay me my £500 !!

[hajnrih]

Yesterday I got an SMS offering me a 100% match bonus at 10Bet,   I was bored so thought why not.   I deposited £100.   I was given another £100 as bonus money.   I was doing ok,  took it up to £300,  then down again, then up again over and over.  It got to the point where I got to around £400,  I thought I would check to see how much play through I still had to do.   I was stunned to see I still had over £5000 to play.    Yet their T&C's on their site state 30x meaning my play through should be £3000.   I contacted support,  they said that if I clicked the link in the SMS there are different terms,  sure enough there were,   I had to play through 35 x my deposit and bonus!  Meaning I would have to wager £7000 before I could withdraw!      I thought this was a bit sly!  But maybe more fool me for not checking the terms and conditions for every individual offer!   

Anyway,  I managed it,  I played through £7000!!   I managed to get my winnings to bang on £600.    I go to banking.   I see I have only got £500 ???   I contact support again,   Apparently the £100 initial bonus is not withdrawable !!     In my opinion this is so not right!    Not sure I will be wanting to use 10Bet again!!!

 

I guess I could say Im lucky, as this is really the only bad experience I have had with a casino.   Just hope they pay me my £500 !!

Yup one of the crappiest bonus terms out there and the reason why I never play here. Also I think the max bet per spin limit was 5% of the bonus or deposit amount, so good luck with your withdrawal. 

[Gringo]

Yup one of the crappiest bonus terms out there and the reason why I never play here. Also I think the max bet per spin limit was 5% of the bonus or deposit amount, so good luck with your withdrawal. 

The max bet I made at any point was £2,  so I think I'm safe on that one,  but who knows.

[ValDes]

Yesterday I got an SMS offering me a 100% match bonus at 10Bet,   I was bored so thought why not.   I deposited £100.   I was given another £100 as bonus money.   I was doing ok,  took it up to £300,  then down again, then up again over and over.  It got to the point where I got to around £400,  I thought I would check to see how much play through I still had to do.   I was stunned to see I still had over £5000 to play.    Yet their T&C's on their site state 30x meaning my play through should be £3000.   I contacted support,  they said that if I clicked the link in the SMS there are different terms,  sure enough there were,   I had to play through 35 x my deposit and bonus!  Meaning I would have to wager £7000 before I could withdraw!      I thought this was a bit sly!  But maybe more fool me for not checking the terms and conditions for every individual offer!   

Anyway,  I managed it,  I played through £7000!!   I managed to get my winnings to bang on £600.    I go to banking.   I see I have only got £500 ???   I contact support again,   Apparently the £100 initial bonus is not withdrawable !!     In my opinion this is so not right!    Not sure I will be wanting to use 10Bet again!!!

 

I guess I could say Im lucky, as this is really the only bad experience I have had with a casino.   Just hope they pay me my £500 !!

 

Hi there and welcome to AskGamblers. 

 

Well, it's not uncommon for casinos to offer different promos and bonuses with different terms, you just need to be wise enough to read both the general and the specific rules attached to the specific bonus offer /if any/ before claiming it, that's all.

 

You'd better accept it, learn your lesson and move on. Good luck with your withdrawal.

[Gringo]

Well I am very impressed with the speed of the withdrawal. I received it this morning in my account. I thought it only fair to post the positives as well as the negatives!