Askgamblers deleting my review

[th7585]

Has anyone else have admins delete their review of a casino? I have, and after going back and reading their guidelines I firmly believe they were wrong for doing so. I gave my true personal opinions of the casino, and I shared my own personal experience. I did not use foul language nor did I call out any specific individual. I have my own opinions as to why my review was taken down, but would like to speak with someone from Askgamblers before I share them.

[helenakp]

Has anyone else have admins delete their review of a casino? I have, and after going back and reading their guidelines I firmly believe they were wrong for doing so. I gave my true personal opinions of the casino, and I shared my own personal experience. I did not use foul language nor did I call out any specific individual. I have my own opinions as to why my review was taken down, but would like to speak with someone from Askgamblers before I share them.

 

Hmmm.... if you have submitted two reviews for the same casino then second one got deleted automatically 

[th7585]

It was only one review. Before it got taken down the casino emailed me asking me to take it down as well.

[helenakp]

It was only one review. Before it got taken down the casino emailed me asking me to take it down as well.

 

 

and i guess you are not telling what casino is it ? hmmm...casino asking from you to remove the review a bit odd the least ,i am here few years,had negative reviews but similar situation never happened 

[th7585]

It was a very popular one for sure

[ValDes]

Has anyone else have admins delete their review of a casino? I have, and after going back and reading their guidelines I firmly believe they were wrong for doing so. I gave my true personal opinions of the casino, and I shared my own personal experience. I did not use foul language nor did I call out any specific individual. I have my own opinions as to why my review was taken down, but would like to speak with someone from Askgamblers before I share them.

 

Hi there and welcome to AskGamblers. 

 

Your so called review as follows: 

 

 

Casino pays out. Nice selection of games. That's about all I can really say that's positive.

 

Playing blackjack I bet 10mbtc and before the cards were dealt I got a network error (error wasn't on my end).. When I reloaded the game my balance was 10 mbtc short. I didn't get to play the hand. When I contacted customer support about it they basically said they would contact game provider, but nothing else they can do. I haven't heard back from either. You would think being a loyal player they wouldn't have thought twice to take care of this issue for me but that definitely was not the case. So quick to take our money but it's excuse after excuse when there's a problem.

 

 

And here's the answer you got from the casino rep: 

 

 

Hey TH7585,

 

Please understand that we have to take the time to investigate all claims of lost bets, not only to ensure that the issue does not happen again in the future, but also to verify that the bet was in fact lost. 

 

In your case, the claim was made while our game provider was away for the holidays so it was delayed slightly. We apologize for this delay, and appreciate your patience.

 

Your account has since been credited the 10 mBTC that was lost, and the issue should now be fixed. 

 

Thanks,

mBit Casino

 

 

Meanwhile, our Support Team reviewed your comment and removed it with rather clear explanation: 

 

 

Comment has been deleted due to violation of AskGamblers Posting Guidelines, section Complaints. Please make sure to check all Posting Guidelines here - http://www.askgamblers.com/posting-guidelines

 

We would like to remind player that in case of having any issue with the casino our complaint service should be used instead of casino's review page. http://www.askgamblers.com/submit-complaint-p47

 

 

It seems pretty clear to me, your review has been removed simply because we have a dedicated service when it comes to complaints, it's called AGCCS /AskGamblers Casino Complaints Service/.  

 

Strongly recommend you following our Posting Guidelines next time. 

[th7585]

So called review? Lol someone seems a little butt hurt. I just find it funny that my comment was deleted when I've read so many others fairly similar and those were not. I didn't submit my review as a complaint so it should not have been treated as one. I sent my complaint straight to mbit. They chose to respond and fix my issue As soon as they saw it.. Which in my opinion is pretty jacked up, because they didn't want to have anything to do with me until they seen my review. What I posted was my personal opinion and experience with that casino. Doesn't make much sense why you deleted it.

[th7585]

My guess is you getting a little kick back to keep their rep up.. But that's none of my business

[Fiekie247]

Hello th7585

 

Just leave this thread and move on. You got refunded and the explanation to your claims. Trust me it will not be in your best interest to take this further and continue to nag.

 

Just forget about this and move on.

 

Oh and Welcome to Askgamblers.

[AlyzDGamer]

I haven't experience yet, I can say that majority of the admins in this forum are nice.

[ValDes]

So called review? Lol someone seems a little butt hurt. I just find it funny that my comment was deleted when I've read so many others fairly similar and those were not. I didn't submit my review as a complaint so it should not have been treated as one. I sent my complaint straight to mbit. They chose to respond and fix my issue As soon as they saw it.. Which in my opinion is pretty jacked up, because they didn't want to have anything to do with me until they seen my review. What I posted was my personal opinion and experience with that casino. Doesn't make much sense why you deleted it.

 

When you posted the comment your issue with the aforementioned casino was definitely not resolved, which means you must use AGCCS rather than trying to get assistance or resolve it via comments. It's that simple actually and I can assure you we do not make exceptions about anyone here.

 

As for the rest of your post, well, it's now obvious why the casino team was not so interested in responding to your query in a timely fashion, you won't get far with such an attitude.

 

Farewell.