How can a casino keep a player?

[Johnnygotthebone]

What is needed for a casino to keep a player coming back?

We all know the basics but LUCKYSTAR.IO just did something to keep me coming back.

My second deposit. 60$ US dollars went to 3k last night. I took a 125% bonus with 35x d+b req....

I cleared REQUIRMENT.

They were clear. MAX WITHDRAWAL 10x bonus

Actually, it wasn't clear on this bonus. But terms are clear.

I opened a chat. The rest is history. Now... Waiting on 3x 1000 withdrawals.

This is a step above service that will keep me playing here.

What does it take for you to keep going back






I have a question........ Do u have a max cash??
[04:11] V1469813514120516 : Also..... Is my account verified?
[04:11] George : Max cashout for 200% Welcome offer is x10.
[04:12] V1469813514120516 : That's not what I asked
[04:12] George : Let me check for verification.
[04:12] George : Oh you were reffering to withdrawal restriction?
[04:12] V1469813514120516 : I have 2000 in account from 60 deposit and 125% bonus
[04:13] V1469813514120516 : U told me its all mine before on chat
[04:13] V1469813514120516 : Can I cash out 2000
[04:13] George : Maximum withdrawal amount processed to a player is 3000 USD per week and 6000 USD per month
[04:13] V1469813514120516 : K. 3000 per week
[04:13] V1469813514120516 : And I am correct that the whole 2000 is mine right.
[04:13] V1469813514120516 : No 10x bull *****
[04:14] V1469813514120516 : Chat said it was all mine
[04:14] George : Let me check on that.
[04:14] George : Please.
[04:14] V1469813514120516 : Well your answer will elide if I I ever deposit here again and leave u a positive rating on the forums and my YouTube channel where I have several followers
[04:15] V1469813514120516 : I hope there is no hidden garbage max win cause I took a binus
[04:15] V1469813514120516 : Chat was cleR
[04:15] V1469813514120516 : None
[04:15] George : Well im sure it will work out well in the end.
[04:15] V1469813514120516 : I hope so cause u guys have me
[04:15] V1469813514120516 : Everything is too good on here
[04:16] V1469813514120516 : Not cause I won a bit
[04:16] V1469813514120516 : The whole feel
[04:16] George : Well thank you for kind words.
[04:16] George : We try our best.
[04:16] V1469813514120516 : So can u confirm no hidden sneaky bonus ***** rules
[04:16] V1469813514120516 : That anything I win is mine
[04:16] George : Yes. Let me ckech that for you.
[04:17] V1469813514120516 : Like chat did before
[04:17] George : check*
[04:17] V1469813514120516 : Ty
[04:18] V1469813514120516 : He manually added the 125% bonus
[04:18] V1469813514120516 : Cause the code didn't work correctly
I got it via email
[04:18] V1469813514120516 : Nothing to do with welcome package
[04:19] V1469813514120516 : I used that already
[04:19] V1469813514120516 : Lost
[04:19] George : Yes i understand. I can see now.
[04:19] V1469813514120516 : So can I cash it all out
[04:19] V1469813514120516 : If I wanted to
[04:19] V1469813514120516 : Is it all mine
[04:19] George : One moment please.
[04:20] Visitor navigated to <SNIP>
[04:22] George : As i can see, this bonus, like every bonus in Casino has a max cashout of x10.
[04:22] George : But.
[04:23] George : All of your winnings, this 2000$ is manageable to withdraw since it meet max cashout.
[04:23] V1469813514120516 : So it's all mine
[04:23] George : Yes it is.
[04:23] V1469813514120516 : What's the 10x thing
[04:24] V1469813514120516 : U took it off?
[04:24] George : we can clear that x10 maxcashout for you if you would like and then you can withdraw it or play with it without any restrictions.
[04:25] V1469813514120516 : I like simple...... II wanna withdrawal 2000 back to my visa and deposit again after thAt
[04:27] George : Can you please hold on a minute, I have to contacted Finance department to clear your x10.
[04:27] George : contact*
[04:28] V1469813514120516 : After u clear that 10x thing... I can withdrawal 2000?
[04:29] George : Yes. You can withraw 1000& in one go, but as many as needed at the time.
[04:29] V1469813514120516 : Can I also just keep playing if I want as well and withdrawal 3000 for example?? Or lose 500 of it and take out 1500?
[04:30] George : Yes, once it is cleared it is only yours to claim.
It will be real cash.
[04:30] V1469813514120516 : I appreciate what u r doing but it is something that can scare many players sir
[04:30] V1469813514120516 : This 10x thing is reLly unnecessary
[04:30] V1469813514120516 : Maybe for scammers
[04:30] V1469813514120516 : But many of us are honest
[04:31] V1469813514120516 : I see that u r overriding it this time for me... It's appreciated.... Any way to just not have it there again? The 10x thing
[04:32] V1469813514120516 : I can make 20 deposits on a bad day,.... I. Ant keep track of that
[04:32] George : Since we have very high bonuses and casino pays for bonus play as well to Game providers therefor the 10x maxcashout rule
[04:32] V1469813514120516 : Only negative I see here so far
[04:32] V1469813514120516 : Actually.... A very bad negative to be honest compared to my other favs
[04:33] V1469813514120516 : U have a good cash back thing going on
[04:33] V1469813514120516 : Amazing
[04:33] George : but we give big cashbacks for players that do not like restriction
[04:33] V1469813514120516 : But the 10x is hmmmmmmmmmmmmmm not good
[04:33] V1469813514120516 : Cash back is best I seen to be honest
[04:33] V1469813514120516 : I said so on ask gamblers for y'all
[04:33] George : Well, thaks a lot for that.
[04:33] V1469813514120516 : Do u know who I am on the forums?
[04:34] V1469813514120516 : Or on you tube
[04:34] George : The funds are cleared and I have left a note to manager so in the future you would receive cashback bonuses.
[04:34] V1469813514120516 : Ty....
[04:34] George : Not really because I am quite new to this.
[04:34] V1469813514120516 : No worries
[04:34] George : I was not in this field before
[04:35] V1469813514120516 : So now my money is free of anything
[04:35] V1469813514120516 : No max nothing anymore
[04:35] V1469813514120516 : Nothing
[04:35] George : Yes all yours
[04:35] V1469813514120516 : I can lose it all or win 1000000000000000 and its all mine
[04:35] George : Yes you can.
[04:36] V1469813514120516 : K..... Win or lose....... I will leave hall a stellar rating for service....... Ty
[04:36] V1469813514120516 : Please email me this chat
[04:36] V1469813514120516 :
[04:36] George : Thank you wery much!
[04:36] George : very*
[04:36] Visitor 'liked' this conversation
[04:36] George : I will send you chat with email.
[04:37] V1469813514120516 : Ty. Nite.
[04:37] George : Good night!
[04:37] Visitor minimized the chat window
<SNIP>

Edited August 27, 2016 by cocopop3011
Johnny please check for links when copying and pasting chat transcripts

[cocopop3011]

So let me get this right...There was a max cashout but they waivered it for you?

[Johnnygotthebone]

Yup. And I had only made one other minimal deposit.

 

Amazing service.

[Raptordinos]

Yup. And I had only made one other minimal deposit.

 

Amazing service.

Hey mate, and they did pay you all the money, in other words, is it a reliable casino? because they are some interesting bonuses I could try there .  BTW, congratulations for your winnings  

[Johnnygotthebone]

My withdrawals are still in progress, they are clear 24 to 48 hours, I sent it on my documents and have been waiting also to be verified, but I'm not worried about getting paid, they are legit, if I understood correctly, the owners of this place are huge casinos in Las Vegas!!

 

 

I have only made one of the deposit, the cashback bonus is the best in the business, if you deposit $200, you will play with $200, if you win it's all yours, if you lose, soon after, you'll get $100 back without any requirement, they're welcome bonus, 100% match, is awful, Max 10x but no game restrictions

[Johnnygotthebone]

my history ....

 

 

[Raptordinos]

My withdrawals are still in progress, they are clear 24 to 48 hours, I sent it on my documents and have been waiting also to be verified, but I'm not worried about getting paid, they are legit, if I understood correctly, the owners of this place are huge casinos in Las Vegas!!

 

 

I have only made one of the deposit, the cashback bonus is the best in the business, if you deposit $200, you will play with $200, if you win it's all yours, if you lose, soon after, you'll get $100 back without any requirement, they're welcome bonus, 100% match, is awful, Max 10x but no game restrictions

Precisely that "cashback bonus" was the one that caught my attention, it is simply great. However could you post or send me a pm when you get your transfer please? and tell how long did it take them to verify your documents?

 

Ahh, and thanks for replying the last question 

[Johnnygotthebone]

Another thing I like is no REVERSE WITHDRAWAL OPTION!

[Johnnygotthebone]

I asked for withdrawal 1am my time EST CANADA. ON a weekend.....

 

So..... They say 24-48 to process.

 

So I assume it should be processed by Monday or Tuesday latest.

 

Meaning visa sees it 48-72 after processing.

 

So...... By Thursday or Friday I should get.

 

 

Now another problem.... I left 200 In account and I am winning again! Close to 1k balance again!!

 

They have a max 3k per week and 6k per month limit. Hmmmmm not good.

[Johnnygotthebone]

Just in. It took two hours!!

 

 

Dear Johnny,

 

Thank you for your documents.

 

I confirm that your account is verified now and your withdrawal was sent.

Congratulations and looking forward to seeing you soon!

 

Kind regards,

 

Chris

Finance department

[Johnnygotthebone]

these people really have gone above and beyond basic service.

 

this is what is needed to keep players coming back!

 

 

 

 

[raverbabe]

It's great they did that for you but threatening to badmouth them on forums or Youtube never comes across well. Likewise telling a casino if they don't do what you want you'll never deposit again... I'm sure the chat reps must laugh when they see such comments. I find being polite works wonders with most casinos!

[Johnnygotthebone]

I was polite and honest.

 

People read forums.

 

People listen

 

One bad rap and that's it!

 

 

I was going to open account at slotobank in 2015. Make a 1000 deposit. Looked good.

 

Hmmmmmm read reviews and never played there.

Game tech NV could have had me as a life time player. Amazing casino look and service. One problem:.... Fake Netent games!!!

 

Casinos are terrified of bad reviews. Make or break.

 

 

On my you tube channel I blasted 32!red. Big time and uploaded many things to my followers proving that I am not crazy. Over 20 permanently closed their accounts.

 

The forums and the whole internet can make or break a casino. They know that.

 

When I told queen Vegas I am going to file a complaint i got an email within an hour from the so called manager who fixed the problem in 2 minutes.

[Raptordinos]

these people really have gone above and beyond basic service.

 

this is what is needed to keep players coming back!

 

 

 

 

IMG_2445.PNG

 

Nice to see they paid you so fast. I think I will give it a try to this casino. Thanks for sharing this.

[Johnnygotthebone]

This is one of those "too good to be true" casinos, and I have played almost all of them, it's very rare that I find one that automatically reaches the top 10 for me, usually there's always a problem with the new casinos, I won't get into that, but so far this place, has met my expectations and the soon as the money hits my Visa card, they will be a part of my hand-picked group of casinos, and in a way I feel bad for them, I am currently at a 5000% return to player and it will just keep rising lol

[raverbabe]

I was polite and honest.

 

People read forums.

 

People listen

I don't know Johnny I thought you were a little offhand. The 10x rule was in the terms and conditions you say so why get cross about it? Of course I've seen people be much ruder to casino staff on forums over the years, it truly amazes me the chat logs some people post and expect to gather support from... but really my main point was when you threatened to "expose" them on forums/youtube etc, that's just not cool. Your abusing the power of Askgamblers to try and get the casino to make a decision favourable to you and I'm actually surprised that isn't against the forum rules.

 

On my you tube channel I blasted 32!red. Big time and uploaded many things to my followers proving that I am not crazy. Over 20 permanently closed their accounts.

 

Where can I find your youtube Johnny? I'll check it out and give you a new subscriber for sure I'd like to hear what your issues are with 32red, must be something huge you have to say if it caused so many people to close their accounts.

 

They have definitely become less player friendly with the 24h pending period and removing manual flushing but I still play there once a month or so depending when the 100% dish of the days come about. 

[Johnnygotthebone]

The 32 red experience is in the past. I have completely washed my hands from that nightmare and prefer to move forward as I have been doing. Been a very profitable year for me and it is going and going. No complaints.

 

The new game of the year for me is KOI PRINCESS which has basically dominated my game play.

 

Valdes doesn't like me pasting links here but u can see my videos on the POST YOUR WINNER VIDEOS on this forum.

 

U can also just google my name and YouTube channel will pop up.

 

 

I really read my chat log. I did not abuse anything. I was polite and direct.

 

I made it clear. The email that they sent me for the 125% never said 10x win and when my balance was 950 which was about 10x, another earlier chat was done and he told mE ITS ALL MINE.

 

I MUST repeat.... Not one time did they offer resistance and never disrespected me.

 

Hopefully I get my money today.

[Johnnygotthebone]

"""Your abusing the power of Askgamblers to try and get the casino to make a decision favourable to you and I'm actually surprised that isn't against the forum rules."""

 

I didn't abuse the ask gamblers forum on the forum... I simply used a powerful tool to state my case. Problem is I didn't need to. Casino was just awesome.

[Johnnygotthebone]

Now I got another prob!!

 

Another casino gave me 25 bucks gift for absolutely no reason. At 11:30pm

 

I lost it to a balance of 4 cents.

 

I decided to make a 25 dollar deposit afterward to be fair and just pass some time.

 

I reached 500

 

I cashed.

 

Now I see that they wanna remove the 25 from my withdrawal???? 4 cents balance didn't void my bonus. Is this right?

 

I emailed them. Nice email. Let's see what they do. Will they risk losing a PART TIME player over a measly 25 bucks???

 

 

 

Thank you for contacting us.

 

 

 

 

 

We’ve reviewed your account, and saw that the bonus of $ 25 you were referring to was credited to your account on the 28th August. You used some of this bonus to enjoy our selection of games, and you currently have $ 0.04 of this bonus left on your account. This is why your bonus of $ 25 is still showing as "active" on your account. To change its status, either:

• Cancel the bonus (go into My Account and click “Cancel” in active bonus), or

• Request a withdrawal of your real money funds. This will cancel the bonus automatically, as you haven't met the bonus' turnover requirements.

[Johnnygotthebone]

3000 US dollars, converted into euros, has been received on my Visa card

 

LUCKYSTAR casino has now officially been added to my hand-picked casinos, I have no words to express my happiness with this place, unbelievable in every way shape and form

[raverbabe]

"""Your abusing the power of Askgamblers to try and get the casino to make a decision favourable to you and I'm actually surprised that isn't against the forum rules."""

 

I didn't abuse the ask gamblers forum on the forum... I simply used a powerful tool to state my case. Problem is I didn't need to. Casino was just awesome.

 

Sorry Johnny but I disagree - posting your issues on the forum is all well and good, but threatening a casino with a negative post should you not like their decision is the part I disagree with. If it's not against the rules and you have no problem with using it as a bargaining chip then that's up to you but I don't like it.

 

I found your channel, will watch some of your videos tonight

[Johnnygotthebone]

Sometimes, I will send out an email to 20 different emails at the same time, telling them that they are the only casino that did not give me free $25 today, usually I'll end up getting four or five of them giving me something even if I haven't played there in a month, it's all a game mate. It's us against them

 

 

I do not go these people anything, they are there to try and take my money, I do not consider a casino friend, I consider them an enemy that I am constantly fighting with to make money, this year, I am winning the war

[cocopop3011]

@Johnny - I have to agree that I too think you were a little offhand with the customer support agent HOWEVER it was a major improvement from the old Johnny that we all knew last year!    So well done    And congrats on your winnings 

[Johnnygotthebone]

U think I was too mean? Nah...... I was polite.

[cocopop3011]

U think I was too mean? Nah...... I was polite.

 

You were polite for Johnny. A year ago your approach to that would have been a lot different right?