Stake refuse to let me withdraw my fairly won money on sportsbetting

[Sportbettor]

Hello guys i've been playing today sports on Stake won few parlays and suddenly they want me to do level 4 verification (WICH I DID ALREADY ) I was verified for level 4 already , they want me to do it aggain and when i asked what terms of conditions did i break i get the response they don't want to talk about it and i need to verify aggain to level 4 wich is absurd. 

[Sportbettor]

This is the response from the support 

[Flatzem888]

[Afi4wins]

Pablo seems to be appearing in this forum regularly! 

[Flatzem888]

6 minutes ago, Afi4wins said:

Pablo seems to be appearing in this forum regularly! 

patient Pablo

[Sportbettor]

[Sportbettor]

[Sportbettor]

Thats the 3 parlays i've won after that they decided to keep my funds frozen for god knows what reason lol , anyways I WAS LEVEL 4 ENCHANCED VERIFIED ALREADY. 

[lucks_maximus]

You can file a complaint here. Stake does seem to respond to AG complaints.

[cocopop3011]

1 hour ago, Sportbettor said:

Thats the 3 parlays i've won after that they decided to keep my funds frozen for god knows what reason lol , anyways I WAS LEVEL 4 ENCHANCED VERIFIED ALREADY. 

But they are within their rights to request again and it probably does state that somewhere. I’m not defending them here by the way - but it’s one of those things that’s usually covered. Did you send the additional docs? 

[Sportbettor]

Its monday Today im going to send them what they ask but they are known to make this process very hard for players ive seen other peoples complains / waiting time to get approved etc. 

[Afi4wins]

@Sportbettor You may have been verified before, but the casino does have the right to request another verification procedure, which is usually stated in their T&C.

Note that they did say it's a temporary suspension, so just do as they requested and see how it goes.

[cocopop3011]

2 hours ago, Afi4wins said:

@Sportbettor You may have been verified before, but the casino does have the right to request another verification procedure, which is usually stated in their T&C.

Note that they did say it's a temporary suspension, so just do as they requested and see how it goes.

 

2 hours ago, Sportbettor said:

Its monday Today im going to send them what they ask but they are known to make this process very hard for players ive seen other peoples complains / waiting time to get approved etc. 

I think you’re going the right thing! Send the docs again, be compliant and let’s just see what happens before we take any next steps.