thrillcoins bait and switch

[Mc.Unluck]

I require assistance, as I am currently not receiving the necessary support. I previously submitted the requested documents, and the proposed solution successfully facilitated the redemption process, resulting in a credit to my debit card. However, I am now attempting to replicate this process, and I am encountering a lack of assistance. I have made multiple attempts to clearly articulate my need for clarification regarding why the previously accepted documents are now deemed inadequate for redemption. THOUGH ON THE DAY OF 31-07-2026 FRIDAY AT 6:44pm IT WAS ACCEPTED AND APPROVED.So now I seek to understand whether the initial acceptance was erroneous or if the current assessment is incorrect, as both cannot be true given the prior assurance that these documents were valid and would result in payment. Despite the initial success, I am now compelled to seek external third-party assistance. 

[cocopop3011]

On 8/14/2026 at 4:55 AM, Mc.Unluck said:

I require assistance, as I am currently not receiving the necessary support. I previously submitted the requested documents, and the proposed solution successfully facilitated the redemption process, resulting in a credit to my debit card. However, I am now attempting to replicate this process, and I am encountering a lack of assistance. I have made multiple attempts to clearly articulate my need for clarification regarding why the previously accepted documents are now deemed inadequate for redemption. THOUGH ON THE DAY OF 31-07-2026 FRIDAY AT 6:44pm IT WAS ACCEPTED AND APPROVED.So now I seek to understand whether the initial acceptance was erroneous or if the current assessment is incorrect, as both cannot be true given the prior assurance that these documents were valid and would result in payment. Despite the initial success, I am now compelled to seek external third-party assistance. 

Hi and welcome to the forum - so they didn't give you a reason why it was rejected? Can you not just take a another copy and send it them though?

[Afi4wins]

Usually, when a bigger withdrawal amount is being claimed, the casino may freeze the OP's account to do a thorough investigation - this seems to be the case with @Mc.Unluck, or maybe not.

There may be other reasons involved, which hasn't been made clear here as yet, so it's anyone's guess right now.

[Mc.Unluck]

at the moment I can't discuss anything

[Afi4wins]

44 minutes ago, Mc.Unluck said:

at the moment I can't discuss anything

If that's the case, then there's nothing we can help either. 

[Mc.Unluck]

It's a on going investigation. legally can't talk about it