@pragmaticplay Fraud and Illegal Gambling in Germany

[Kenzo84]

So, an employee from @PragmaticPlay has introduced herself here to answer questions from the community!? Ridiculous!

I personally informed PragmaticPlay—via email, contact forms, and other channels—about dozens of incidents in which casinos are illegally offering their services in Germany and operating without a valid license. Under German law—specifically the State Treaty on Gambling—this constitutes illegal gambling! From PragmaticPlay: NO REACTION, NO RESPONSE. The matter is simply being ignored and "waited out." This is happening despite the fact that German law explicitly states that, in such cases, the bets placed and the casino's terms and conditions are null and void! In other words, this establishes a legal claim for the player against providers like PragmaticPlay! Yet, even here in this forum—despite multiple attempts to elicit a response—there has been no statement whatsoever!

 

Current examples include 2up.io Casino, Betbolt, and Wolf.io—and what does Pragmatic Play do when informed about this? That’s right: NOTHING!

Under German law, this constitutes active participation in illegal gambling!

[Afi4wins]

@Kenzo84 What kind of response are you expecting from Askgamblers regarding your post/s above?

Askgamblers cannot do anything against any providers that break certain country laws or restrictions - that's not within Askgamblers scope of services.

[Kenzo84]

13 minutes ago, Afi4wins said:

@Kenzo84 What kind of response are you expecting from Askgamblers regarding your post/s above?

Askgamblers cannot do anything against any providers that break certain country laws or restrictions - that's not within Askgamblers scope of services.

And why, then, is a PragmaticPlay employee assigned to your portal specifically to answer questions from the community? Why is no statement being issued regarding such fundamental issues? And is your portal only there when everything is going well??!! …Deliberate fraud, illegal gambling—and this despite the fact that PragmaticPlay was informed of the incidents (all of which is fully provable)! What is a portal like AskGamblers for if such fundamental problems are evidently not allowed to be addressed? Or is a provider like PragmaticPlay somehow untouchable—able to flout every law with impunity? A provider that advertises "fairness" on its website—yet fails to respond to dozens of inquiries regarding matters like this?

 

For instance, the employees at Betbolt are—demonstrably—active players at that very casino! How is such a thing possible? Are we really not allowed to question how the largest game provider views matters like this? And why the provider is aware of these incidents yet does nothing about them?

[cocopop3011]

49 minutes ago, Kenzo84 said:

So, an employee from @PragmaticPlay has introduced herself here to answer questions from the community!? Ridiculous!

I personally informed PragmaticPlay—via email, contact forms, and other channels—about dozens of incidents in which casinos are illegally offering their services in Germany and operating without a valid license. Under German law—specifically the State Treaty on Gambling—this constitutes illegal gambling! From PragmaticPlay: NO REACTION, NO RESPONSE. The matter is simply being ignored and "waited out." This is happening despite the fact that German law explicitly states that, in such cases, the bets placed and the casino's terms and conditions are null and void! In other words, this establishes a legal claim for the player against providers like PragmaticPlay! Yet, even here in this forum—despite multiple attempts to elicit a response—there has been no statement whatsoever!

 

Current examples include 2up.io Casino, Betbolt, and Wolf.io—and what does Pragmatic Play do when informed about this? That’s right: NOTHING!

Under German law, this constitutes active participation in illegal gambling!

Hi again. I have just forwarded this to our rep and I will let you know if I get a response. Who exactly have you reached out to about this please?